TrustSpot vs. Feefo
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Feefo only allows customers to leave reviews if they have been invited. That tends to skew the ratio of good reviews to bad reviews and doesn’t give your company a true picture of customer feedback and overall satisfaction.
TrustSpot allows any customer who has made a purchase to leave a review. Customers can share their experience, whether good or bad, which gives your business the chance to know what is working well and what problems need to be addressed. This means more opportunities for you to keep customers happy and to gain more customers.
TrustSpot is geared towards helping you grow by quickly and easily collecting reviews. With no contracts and no setup fees, you can get started right away.
With TrustSpot, you can collect reviews effectively and efficiently.
TrustSpot’s Review Request was engineered to give you the highest chance of a response from your customers.
By utilizing mobile-friendly and customizable intelligent emails that allow featured upsells — all with a simple, easy to use interface, TrustSpot helps your company collect customer reviews with ease.
|TrustSpot $149 Premium Plan||Feefo $399 Growth Plan|
|Payment Terms||Monthly||Annual Contract (paid upfront)|
|Monthly Email Requests||7,000||1,000|
|Monthly SMS Requests||1,400|
|Company Profile Page|
|Automated Review Collection|
|In-Email Review Form|
|New Review Notifications|
|Respond to Reviews|
|Google Rich Snippets|
|1-Click Social Sharing|
|Review & Email Statistics|
|Dedicated Reviews Page|
|100% Verified Customer Reviews|
|Invite Past Customers|
|Smart Review Reminders|
|Coupons (Static + Dynamic)|
|Visual Marketing (photos with reviews)|
|Photos Carousel & Gallery|
|Share Review Photos on Social Media|
|Facebook Reviews Tab|
|Experience Surveys||Enterprise plan|
|Photo Studio||Ultimate plan|
|SMS Review Requests||Add-on|
|Custom Review Forms||Ultimate plan|
|Live Chat Support|
|API Access||Ultimate plan|
|Export Review Data|
|Community Q&A||Ultimate plan|