TrustSpot vs. Feefo

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Feefo only allows customers to leave reviews if they have been invited. That tends to skew the ratio of good reviews to bad reviews and doesn’t give your company a true picture of customer feedback and overall satisfaction.

TrustSpot allows any customer who has made a purchase to leave a review. Customers can share their experience, whether good or bad, which gives your business the chance to know what is working well and what problems need to be addressed. This means more opportunities for you to keep customers happy and to gain more customers.

TrustSpot is geared towards helping you grow by quickly and easily collecting reviews. With no contracts and no setup fees, you can get started right away.

With TrustSpot, you can collect reviews effectively and efficiently.

TrustSpot’s Review Request was engineered to give you the highest chance of a response from your customers. 

By utilizing mobile-friendly and customizable intelligent emails that allow featured upsells — all with a simple, easy to use interface, TrustSpot helps your company collect customer reviews with ease.

Easy Scheduling

Automatically schedule and send a review request to a customer a certain number of days after that customer makes a purchase. You choose the number of days.

Photo Sharing

Give customers who leave a review the option of uploading photos to show alongside their review.

Q & A

Publicly reply to reviews.

Social Sharing

Share your reviews on Facebook, Twitter, Google, and Linkedin with just one click.

On-site Display

Display reviews on your own site using Trust Elements (badges, pages, widgets, carousels, tabs, and banners).

Customer Rewards

Increase repeat buyer purchases by automatically sending the reviewer a coupon. Upsell your best-selling products in emails you send out to customers.

Features Comparison

TrustSpot $149 Premium Plan Feefo $399 Growth Plan
Payment Terms Monthly Annual Contract (paid upfront)
Setup Fee No Yes
Monthly Email Requests 7,000 1,000
Monthly SMS Requests 1,400
Company Profile Page
Automated Review Collection
In-Email Review Form
New Review Notifications
Respond to Reviews
Google Rich Snippets
Review Badges
Product Reviews
Review Carousels
Review Tab
Review Blocks
1-Click Social Sharing
Review & Email Statistics
Dedicated Reviews Page
100% Verified Customer Reviews
Invite Past Customers
Smart Review Reminders
Coupons (Static + Dynamic)
Visual Marketing (photos with reviews)
Photos Carousel & Gallery
Instagram Curation
Share Review Photos on Social Media
Email Upselling
Facebook Reviews Tab
Experience Surveys Enterprise plan
Photo Studio Ultimate plan
Facebook Scheduling
SMS Review Requests Add-on
Custom Review Forms Ultimate plan
Google Shopping
Email Support
Live Chat Support
API Access Ultimate plan
Export Review Data
Community Q&A Ultimate plan

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