Medical Care Alert Health & Medical
4.8 From 1 to 5
2102 Reviews
Overall Ratings
5 Stars
4 Stars
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1 Star
Reviews 2102
Recommend 10 / 10
TrustScore 9.7 / 10
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Natalie H
Feb 15, 2023
Verified Buyer
Great customer service.
Feb 10, 2023
Verified Buyer
The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann
Response from Medical Care Alert
Feb 10, 2023
Thanks for letting us know - we're so glad you like your new HOME & AWAY ULTRA system! Please remember to test regularly, and please call if you need anything 877-913-3680. Thanks!
Jan 31, 2023
Verified Buyer
So far so good.
Jan 26, 2023
Verified Buyer
I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service
Jan 09, 2023
Verified Buyer
Lisa was a great customer service representative and was very helpful!
Jan 05, 2023
Verified Buyer
The lock box would not open. Called customer support they said that it did open, it was checked before it left their facility. I suggested that the code number was transposed. Impossible. Guess what, the code number was transposed.
Response from Medical Care Alert
Jan 06, 2023
We're very sorry for this mix up and have addressed the issue with the folks who program the lockboxes - thanks for your feedback and please test your system regularly.
Dec 27, 2022
Verified Buyer
My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.
Dec 26, 2022
Verified Buyer
I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.
Dec 13, 2022
Verified Buyer
Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!
Nov 29, 2022
Verified Buyer
Excellent customer service! Friendly and extremely helpful!
Nov 29, 2022
Verified Buyer
Very helpful!
Nov 07, 2022
Verified Buyer
I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .
Oct 15, 2022
Verified Buyer
Everything was just as described and works fine
Sep 28, 2022
Verified Buyer
Great people to work with and a wonderful well thought out service.
Response from Medical Care Alert
Oct 13, 2022
Thank you for sharing that with us - makes our team smile!
Sep 21, 2022
Verified Buyer
Everyone has been very friendly and informative
Sep 10, 2022
Verified Buyer
Aleen was very helpful. Phone answered quickly with a real person!
Sep 07, 2022
Verified Buyer
Handled well
Sep 03, 2022
Verified Buyer
I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.
Aug 27, 2022
Verified Buyer
If I could give zero stars I would! Ordering the system was not a problem. However, my loved one died before he was able to actually use it. The website says “risk free 14 day free trial with full refund .” When I called to return it I spoke with a guy named Brett. He was extremely rude! He told me there was no such thing as a 14 day free trial and that I would be billed for the monthly cost up until the date they received the return. I told him that was not correct - the website clearly advertises a free trial, a full refund if returned within 14 days. He. Again told me no and reiterated I would be billed. I called the next day to again attempt to tell them exactly where the free trial is started (it’s on the main page by the way)and I got Brett again! He argued with me again and placed me on hold while he talked with a manager. He then told me I was required to”keep the system for a specified number of days in order to get that.” I again read him EXACTLY what the website said in two different places! He continued to be rude and told me he would send me the steps to return it and that it is “up to billing “ what amount they refund me. When I got the steps to return it, it said I had to hook the system up and test it or else I would be charged $50. I called and explained the package was never opened and I assumed they would not want me to open it since I was returning it. I actually got Brett AGAIN and he was even more rude and insulting. He told Me I was “being ridiculous and it is policy” when I said it makes no sense to make a customer open and set up a system they are returning for a full refund, especially when it is in the original packaging from the company. Needless to say, I opened it and made the test call, packed it back up and returned it. Now I guess I “wait and see” what kind of refund I get. So, I suppose my advice is this is probably an ok company so long as your loved one doesn’t die and you have to return it! Fingers crossed you do not have to talk to “Brett.”
Aug 24, 2022
Verified Buyer
I have not actually used the system yet or filled out the
Paper for the local people.
I’m working on it.
I do not like the size of your pendant at all. Too large!!!
Will be In Touch when I have it all together.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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