Great customer service.

The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann

So far so good.

I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service

Lisa was a great customer service representative and was very helpful!

The lock box would not open. Called customer support they said that it did open, it was checked before it left their facility. I suggested that the code number was transposed. Impossible. Guess what, the code number was transposed.

My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.

I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.

Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!

Excellent customer service! Friendly and extremely helpful!

Very helpful!

I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .

Everything was just as described and works fine

Great people to work with and a wonderful well thought out service.

Everyone has been very friendly and informative

Aleen was very helpful. Phone answered quickly with a real person!

Handled well

I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.

If I could give zero stars I would! Ordering the system was not a problem. However, my loved one died before he was able to actually use it. The website says “risk free 14 day free trial with full refund .” When I called to return it I spoke with a guy named Brett. He was extremely rude! He told me there was no such thing as a 14 day free trial and that I would be billed for the monthly cost up until the date they received the return. I told him that was not correct - the website clearly advertises a free trial, a full refund if returned within 14 days. He. Again told me no and reiterated I would be billed. I called the next day to again attempt to tell them exactly where the free trial is started (it’s on the main page by the way)and I got Brett again! He argued with me again and placed me on hold while he talked with a manager. He then told me I was required to”keep the system for a specified number of days in order to get that.” I again read him EXACTLY what the website said in two different places! He continued to be rude and told me he would send me the steps to return it and that it is “up to billing “ what amount they refund me. When I got the steps to return it, it said I had to hook the system up and test it or else I would be charged $50. I called and explained the package was never opened and I assumed they would not want me to open it since I was returning it. I actually got Brett AGAIN and he was even more rude and insulting. He told Me I was “being ridiculous and it is policy” when I said it makes no sense to make a customer open and set up a system they are returning for a full refund, especially when it is in the original packaging from the company. Needless to say, I opened it and made the test call, packed it back up and returned it. Now I guess I “wait and see” what kind of refund I get. So, I suppose my advice is this is probably an ok company so long as your loved one doesn’t die and you have to return it! Fingers crossed you do not have to talk to “Brett.”

I have not actually used the system yet or filled out the
Paper for the local people.
I’m working on it.
I do not like the size of your pendant at all. Too large!!!
Will be In Touch when I have it all together.