Medical Care Alert Health & Medical
4.8 From 1 to 5
2102 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Reviews 2102
Recommend 10 / 10
TrustScore 9.7 / 10
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Deidri A
May 23, 2023
Verified Buyer
Everything is ok and we received the new device in a timely manner.
Response from Medical Care Alert
May 23, 2023
We appreciate your feedback and are glad that you are satisfied with the system. Thank you for your business and for taking the time to leave us a review. We look forward to serving you again in the future.
May 22, 2023
Verified Buyer
Support was easy to work with and issue was resolved that day. New replacement was shipped. Item was easy to set up. It was delayed it shipment to me due to a USPS issue and not Medical Care Alert.
May 22, 2023
Verified Buyer
The gentleman I spoke with on the phone was in very helpful and very knowledgeable.
I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.
Response from Medical Care Alert
May 22, 2023
Thanks for your kind words and feedback, we're sorry this did not work for your dad. Since you wanted him to have a medical alert system with fall detection, you might consider our new SmartWatch PRO. This might be a more familiar feel for him (worn as a watch) and is the ONLY system that has fall detection that can be worn on the wrist. You can see it here just call us at 877-913-3680 and we can set it up for you.
Rebecca S
May 19, 2023
my Husband and I accidentally ordered 2 systems for my father, I cancelled the 2nd system within an hour of the order being placed, the order did not get cancelled though I spoke with a representative at length on the phone.When the 2nd system arrived I mailed it back the next morning. My checking account was debited for the system and when I called to check on my refund I was told it would take up to 30 days. It is amazing to me they can get their payment instantly from my account but they can not refund my money for 30 day when they already have their equipment back and I should never have received it in the first place. If I had not already set this service up for my father I would cancel and find another company. I am extremely dissatisfied and will not recommend to anyone.
May 14, 2023
Verified Buyer
Dispatcher spoke slowly and clearly and calmly. Thank you
Response from Medical Care Alert
May 15, 2023
Thank you for your positive review! We are so glad to hear that our dispatcher spoke slowly and clearly and calmly. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. Please call Customer Service at 877-913-3680 if you need anything! Thank you for your feedback!
May 05, 2023
Verified Buyer
all went great. the only problem I had was a phone call saying the backup battery wasn’t charging properly. they would keep an eye on it & send out another base unit if needed. I do not live in the same state as my Mom, so have to rely on someone else taking care of that for her.
Response from Medical Care Alert
May 08, 2023
Thanks for your note, we understand it can be difficult at times when you are not there on site to help. I see from the notes we got the power loss situation resolved, and the good news is that we are notified if there is a problem with your mom's system. We'll know if the unit has been unplugged, or if she loses power. The medical alert system performs a weekly self-test and reports in to us. If we don't receive that self test notification we'll let you know. We want her system to always be ready and available for her. Please call Customer Service at 877-913-3680 if you have any questions - thanks!
May 02, 2023
Verified Buyer
We are so happy to have found a company with great customer service. Thank you for what you do.
Response from Medical Care Alert
May 02, 2023
Thank you so much for your note - you have made our day! :) Please call us anytime if you need anything and remember to test your system regularly - customer service can help if you need us at 877-913-3680.
Apr 25, 2023
Verified Buyer
So far the process of ordering and setup has been very easy
Happy with the fact that there isn’t a long term contract and have options for contacting during emergency’s
Response from Medical Care Alert
May 15, 2023
We are delighted to hear that you are satisfied with the ordering and setup process and with the fact that there is no long-term contract. We strive to make the process as easy and convenient as possible for our customers and we are glad that we are meeting your expectations. At Medical Care Alert, we are also committed to providing our customers with the highest level of customer service, including quick responses to emergency situations. Thank you for your review and for choosing us.
Apr 11, 2023
Verified Buyer
Very courteous, friendly, and professional.
Apr 07, 2023
Verified Buyer
Set up was easy and customer service is outstanding!
Mar 28, 2023
Verified Buyer
very efficient, fast and essay to follow instructions.
Mar 28, 2023
Verified Buyer
I've noticed that the button to call for help is quite sensitive. I accidentally called for help twice since I got the device. Fortunately, I received a call, and I could explain I didn't need help.
Mar 25, 2023
Verified Buyer
Very helpful
Mar 21, 2023
Verified Buyer
We are new with medical care alert. Fortunately no falls However we have had a few false alarms and the response has been rapid. Everyone we have talked to has been friendly and polite
Mar 11, 2023
Verified Buyer
Sue was extremely helpful and patient. She was pleasant, professional and kind and reflects great service upon herself and Medical Care Alert. My customer service experience while researching and ordering the service was excellent. I patronize family owned, private businesses when possible due to service and professionalism. Medical Care Alert did not disappoint.
~Boyd - Indiana
Response from Medical Care Alert
Mar 11, 2023
Thank you so much for your feedback - we really appreciate it! Please remember to test your system regularly and please call our Customer Service team at 877-913-3680 if you need anything!
Mar 07, 2023
Verified Buyer
Thank you for helping us test our new system and for answering a false alarm.
Feb 27, 2023
Verified Buyer
I accidentally engaged my Medical Alert device. Medical Alert responded quickly. They were so polite. I hated that I had enabled the device, but I was happy to know how quickly they responded.
Feb 26, 2023
Verified Buyer
Excellent. We tested the system and the representative responded quickly.
Feb 23, 2023
Verified Buyer
Excellent service
Feb 15, 2023
Verified Buyer
Way too cumbersome for residents of American House Sterling meadows. Residents need to press an alert and be taken care of by the existing 24/7 medical team instead of going through Medical Care Alert. I would be happy to discuss further with you.
Response from Medical Care Alert
Feb 16, 2023
Hi, thanks for your note. We have set the system to notify Balanced Home Care upon any button press. They are notified immediately via text message. Our operator will speak over the 2-way voice speakerphone and ask the resident if they need help. Based on their answer we will then call Balanced Home Care to relay the request. In the event BHC does not answer their phone after three call attempts, we will then call you to relay the request. If you have any questions please call 877-913-3680 and ask for Sue at ext. 830. Thanks Bryan
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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