Medical Care Alert
4.8 From 1 to 5
2057 Reviews
Overall Ratings
5 Stars
1742
4 Stars
227
3 Stars
40
2 Stars
10
1 Star
38
  • 2057 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jan 31, 2023
So far so good.
Jan 26, 2023
I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service
Jan 09, 2023
Lisa was a great customer service representative and was very helpful!
Dec 27, 2022
My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.
Dec 26, 2022
I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.
Dec 13, 2022
Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!
Nov 29, 2022
Excellent customer service! Friendly and extremely helpful!
Nov 29, 2022
Very helpful!
Nov 07, 2022
I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .
Oct 15, 2022
Everything was just as described and works fine
Sep 28, 2022
Great people to work with and a wonderful well thought out service.
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Response from Medical Care Alert
Oct 13, 2022
Thank you for sharing that with us - makes our team smile!
Sep 21, 2022
Everyone has been very friendly and informative
Sep 10, 2022
Aleen was very helpful. Phone answered quickly with a real person!
Sep 07, 2022
Handled well
Sep 03, 2022
I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.
Aug 24, 2022
I have not actually used the system yet or filled out the
Paper for the local people.
I’m working on it.
I do not like the size of your pendant at all. Too large!!!
Will be In Touch when I have it all together.
Aug 22, 2022
I told the gal what my issues were, she had me try a couple of different things which didn’t do the trick. So she ordered a replacement for me. It came and I sent the old one back. Just one question. The older one had an account number on the device itself. This one does not. Why?
Aug 18, 2022
I gave her and how she represented your company a 5 star.
Aug 17, 2022
CUSTOMER SERVICE WAS VERY HELPFUL AND EFFICENT IN SENDING A REPLACEMENT NECKLACE. VERY PLEASED.
Aug 16, 2022
I love that I have a system to help keep my mother in touch with medical care if I am not with her and she is in need.
Our only problem thus far is that she has accidentally set off her necklace button when she bent over (we shortened the necklace length to prevent this from happening again). However, she also accidentally set it off while sleeping as she must have rolled over on it. I would love suggestions you might have to help us not have the similar incidents happen again. Is the button set at too sensitive a level??
Thank you for your help!!! Everyone has been so wonderfully kind and forgiving when the alarm has been alerted!!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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