Julien B
Verified Buyer
Response from klarify - United Kingdom
Nov 29, 2021
Hi Julien,
Thank you for your feedback! We're delighted that your experience with klarify has been useful and informative. If we can ever assist in the future, please do get in touch.
Best wishes,
the klarify team
Marilyn h
Verified Buyer
Nov 22, 2021
I purchased the home testing kit. It took a long time to arrive . When I got the kit it looked simple and easy to use .. although it's alot of blood that is needed to get out of a finger so I had to prick another finger ... actually made me feel alittle queezy after .
I got my results via email .
I was so excited to actually find out what I was allergic too and finally and hopefully be free of allergies ...but no ....it says I'm allergic to NOTHING !
Im so disappointed as I've suffered now for about 8yrs of all year round allergies ...doctors appointments etc ....either the test was faulty or I don't know .. my heart sank knowing I'd paid all this money and still no closer to what is going on
I got my results via email .
I was so excited to actually find out what I was allergic too and finally and hopefully be free of allergies ...but no ....it says I'm allergic to NOTHING !
Im so disappointed as I've suffered now for about 8yrs of all year round allergies ...doctors appointments etc ....either the test was faulty or I don't know .. my heart sank knowing I'd paid all this money and still no closer to what is going on
Response from klarify - United Kingdom
Nov 23, 2021
Hi Marilyn,
Thank you for your feedback; I will also message you privately. I am sorry to learn that you have reservation about your Home Allergy Test results. I will ensure the lab team reverify your results; but please allow me to reassure you that your Home Allergy Test blood sample passed all of the quality control checks and was successfully analysed.
It is, of course, entirely possible to have a full set of negative results - you can find out more by following this link to the FAQs on our website:
https://bit.ly/3CEwRRs
It is worth knowing that our Home Allergy Test is based upon specific IgE levels in your blood and so will only indicate a Type 1 Allergy. Possible intolerances - (which are tested for by analysing IgG in the blood) - and other factors are not included in the results.
If you are experiencing any symptoms that are concerning you, please do see your GP for a consultation. I will discuss your results further with you via email, Marilyn, and help in any way I can.
With regard to the delay in you receiving your Home Allergy Test kit, I did answer your query as soon as you emailed klarify - your kit was being held at your local Royal Mail delivery centre waiting processing. The centre was experiencing a backlog of deliveries, which, unfortunately, is beyond our control. My apologies for any inconvenience this delay might have caused.
Best wishes,
the klarify team
Response from klarify - United Kingdom
Sep 03, 2021
Hi Prab,
Thank you for your review, we really appreciate it!
We're here to help, get in touch anytime. Your allergy journey has begun.....!
Best wishes,
The klarify team
Response from klarify - United Kingdom
Jun 22, 2021
Hi Kamal,
Thanks for leaving us a review and I'm sorry to read that you're not happy with the service that you have received. I understand that our customer service team and the PharmaDoctor support team have done their utmost to help you and support you in providing your service. Unfortunately, samples do sometimes experience delivery issues which are beyond our control and I'm sorry that this was the case with one of yours. Please be assured that we have put all our efforts into ensuring your patients receive the results they need. Of course, we are always available if you need us in the future by emailing support-uk@klarify.me.
Best wishes, the klarify team
Response from klarify - United Kingdom
May 04, 2021
Hi Susan,
Thank you leaving us a 5* review, we really appreciate it!
Best wishes
the klarify team
DENISE REMI
Verified Buyer
Apr 12, 2021
Do not waste your money .All results came back negative ,but I know I have a sensitivity to dairy .Either they don't actually test anything or the test is just rubbish .I wish I took more notice of the reviews .
Klarfy replied to this review saying they would email me and look into my complaint but I have still heard nothing so I stand by my original review Don't waste your money
Klarfy replied to this review saying they would email me and look into my complaint but I have still heard nothing so I stand by my original review Don't waste your money
Response from klarify - United Kingdom
Mar 30, 2021
Hi Denise,
Thanks for leaving a review. As mentioned over email, we are looking into your complaint as a priority. Please be aware that our Home Allergy Test is based upon specific IgE levels in your blood and so will only indicate a Type 1 allergy. Possible intolerances and other factors are not included in the results. It is always advised that you reach out to your GP if you are ever concerned but we will be in touch as soon as possible when we have investigated your results.
Best wishes,
The klarify team.
Daniel W
Verified Buyer
Response from klarify - United Kingdom
Apr 09, 2021
Hi Dan,
Tanks for leaving us a review, we really appreciate it.
I will contact you directly to discuss this further.
Best wishes
the klarify team
Response from klarify - United Kingdom
Mar 22, 2021
Hey Emma,
That's great! Thanks you for sharing your feedback.
Best wishes
the klarify team
Paul N
Verified Buyer
Response from klarify - United Kingdom
Jan 20, 2021
Hi Paul,
I have contacted you directly to discuss this issue. I am very sorry you have not had a response from us, we are investigating this as we cannot find any direct communication from you.
However, if you reply directly to my email, we can give you a more accurate status of your sample.
Please accept my apologies for any inconvenience caused and I look forward to resolving this with you.
Best wishes
the klarify team
Andrea B
Verified Buyer
Response from klarify - United Kingdom
Nov 25, 2020
Hey Andrea, Thanks for leaving us a great review, we really appreciate it.
We are working hard to ensure prompt delivery and excellent service.
Best wishes
the klarify team
andrew h
Verified Buyer
Response from klarify - United Kingdom
Aug 12, 2020
Hi Andrew, we are terribly sorry about the experience that you have had with us. The ‘cancelled’ messaging was a technical error that we are investigating today and isn’t a reflection of the status of your sample. I hope that you are reassured by the communication that we have had with you this morning and we appreciate that you have given us the opportunity to remedy this for you. We will continue to be in touch to ensure that you have the best experience possible with us moving forward. Best wishes, the klarify team.
Theodore E
Verified Buyer
Response from klarify - United Kingdom
Jun 30, 2020
Hi Theodore, thanks for taking the time to leave us a review! I am so pleased you are happy with our service! Keep in touch if we can help with anything else.
Best wishes
the klarify team
Response from klarify - United Kingdom
May 14, 2020
Hi Rhea,
Thanks for taking the time to leave us a review, we really appreciate it!
Best wishes
Jane
klarify support
Response from klarify - United Kingdom
Dec 07, 2019
Hi Betty, Thank you for your positive feedback and we are glad you received your package on time. Kind Regards, Christina klarify.me Support
Maureen B
Verified Buyer
Response from klarify - United Kingdom
Nov 11, 2019
Hi Maureen, Thank you so much for your positive feedback, Kind Regards, Christina klarify.me support
Questions? Contact Us
support-uk@klarify.me
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