Hi Julien, Thank you for your feedback! We're delighted that your experience with klarify has been useful and informative. If we can ever assist in the future, please do get in touch. Best wishes, the klarify team

Hi Marilyn, Thank you for your feedback; I will also message you privately. I am sorry to learn that you have reservation about your Home Allergy Test results. I will ensure the lab team reverify your results; but please allow me to reassure you that your Home Allergy Test blood sample passed all of the quality control checks and was successfully analysed. It is, of course, entirely possible to have a full set of negative results - you can find out more by following this link to the FAQs on our website: https://bit.ly/3CEwRRs It is worth knowing that our Home Allergy Test is based upon specific IgE levels in your blood and so will only indicate a Type 1 Allergy. Possible intolerances - (which are tested for by analysing IgG in the blood) - and other factors are not included in the results. If you are experiencing any symptoms that are concerning you, please do see your GP for a consultation. I will discuss your results further with you via email, Marilyn, and help in any way I can. With regard to the delay in you receiving your Home Allergy Test kit, I did answer your query as soon as you emailed klarify - your kit was being held at your local Royal Mail delivery centre waiting processing. The centre was experiencing a backlog of deliveries, which, unfortunately, is beyond our control. My apologies for any inconvenience this delay might have caused. Best wishes, the klarify team

Hi Prab, Thank you for your review, we really appreciate it! We're here to help, get in touch anytime. Your allergy journey has begun.....! Best wishes, The klarify team

Hi Kamal, Thanks for leaving us a review and I'm sorry to read that you're not happy with the service that you have received. I understand that our customer service team and the PharmaDoctor support team have done their utmost to help you and support you in providing your service. Unfortunately, samples do sometimes experience delivery issues which are beyond our control and I'm sorry that this was the case with one of yours. Please be assured that we have put all our efforts into ensuring your patients receive the results they need. Of course, we are always available if you need us in the future by emailing support-uk@klarify.me. Best wishes, the klarify team

Hi Susan, Thank you leaving us a 5* review, we really appreciate it! Best wishes the klarify team

Hi Denise, Thanks for leaving a review. As mentioned over email, we are looking into your complaint as a priority. Please be aware that our Home Allergy Test is based upon specific IgE levels in your blood and so will only indicate a Type 1 allergy. Possible intolerances and other factors are not included in the results. It is always advised that you reach out to your GP if you are ever concerned but we will be in touch as soon as possible when we have investigated your results. Best wishes, The klarify team.

Hi Dan, Tanks for leaving us a review, we really appreciate it. I will contact you directly to discuss this further. Best wishes the klarify team

Hey Emma, That's great! Thanks you for sharing your feedback. Best wishes the klarify team

Hi Paul, I have contacted you directly to discuss this issue. I am very sorry you have not had a response from us, we are investigating this as we cannot find any direct communication from you. However, if you reply directly to my email, we can give you a more accurate status of your sample. Please accept my apologies for any inconvenience caused and I look forward to resolving this with you. Best wishes the klarify team

Hey Andrea, Thanks for leaving us a great review, we really appreciate it. We are working hard to ensure prompt delivery and excellent service. Best wishes the klarify team

Hi Andrew, we are terribly sorry about the experience that you have had with us. The ‘cancelled’ messaging was a technical error that we are investigating today and isn’t a reflection of the status of your sample. I hope that you are reassured by the communication that we have had with you this morning and we appreciate that you have given us the opportunity to remedy this for you. We will continue to be in touch to ensure that you have the best experience possible with us moving forward. Best wishes, the klarify team.

Hi Theodore, thanks for taking the time to leave us a review! I am so pleased you are happy with our service! Keep in touch if we can help with anything else. Best wishes the klarify team

Hi Rhea, Thanks for taking the time to leave us a review, we really appreciate it! Best wishes Jane klarify support

Hi Betty, Thank you for your positive feedback and we are glad you received your package on time. Kind Regards, Christina klarify.me Support

Hi Maureen, Thank you so much for your positive feedback, Kind Regards, Christina klarify.me support

Hi Jennifer, Thank you for your positive feedback. Kind Regards, Christina klarify.me support