Certainty Home Loans
4.9 From 1 to 5
8010 Reviews
Overall Ratings
5 Stars
7652
4 Stars
230
3 Stars
66
2 Stars
33
1 Star
29
  • 8010 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
John B.
Verified Buyer
Josh Barnes
Mar 25, 2021
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Yesenia S.
Verified Buyer
Taylor Moise
Mar 25, 2021
Taylor was amazing. He always answered the phone and kept me informed. It was a very smooth process to close with Taylor and Nikki. I will be back soon. -Yani
William B.
Verified Buyer
Tana Hubbard
Mar 24, 2021
Very smooth process, a couple of minor issues that Tana resolved in a timely manner. Overall very pleased.
Michele W.
Verified Buyer
Rhonda Faulk
Mar 24, 2021
Rhonda Faulk is AWESOME and I would recommend Certainty Home Loans to my friends and family based on my interaction with Rhonda and her Amazing Team! Thank you!
Garrett M.
Verified Buyer
Donald Caldwell
Mar 24, 2021
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Amanda L.
Verified Buyer
Cathy Haney
Mar 24, 2021
Man. Where do I begin. Cathy Haney is the reason I was able to own my first home!!
I first spoke with Cathy after being urgently referred to her by my realtor at 4:30pm on a Friday afternoon. At that time I was going under contract with the property with another mortgage company who had convinced me to change my loan type after the contract had been signed - just about voiding and ruining my chance to move forward with the home. This other mortgage company had been very fickle and tossed me off to 4-5 different representatives regarding my issues so I decided to reach out to Cathy for help at the last minute.
Cathy picked up on the first ring and didn't hang up until she had assured me of some solutions and vowed to take care of me. She walked through every step with me and made sure I understood. After taking the time to understand my situation Cathy was calming and supportive sharing that she would do everything she could to help me get approved and to ultimately close on my first home!
Cathy worked well after 7:30p on a Friday night to help get my loan switched back to a conventional loan to appease the seller. Cathy even called the next day (on her daughters birthday) to fill me in on the updates and good news that everything was fine. Every since I switched to Certainty and had Cathy as my Loan Officer I have felt safe and secure throughout the whole process. I'm terrified what would have happened if I would've stayed with the other mortgage company- I would have never made it to closing and would have potentially lost a lot of money.
I am forever grateful for Cathy and the wonderful team at Certainty. I feel comforted knowing my loan is with you!
Christopher L.
Verified Buyer
Julia Hardy
Mar 23, 2021
The team at Certainty Home Loans was very professional and helped us through every step of the process. As first-time home buyers, it was important that we had a clear understanding of everything that we were experiencing. We felt confident that we knew what was happening from pre-approval through to funding.
Stephanie W.
Verified Buyer
Josh Barnes
Mar 23, 2021
Josh, Lori, Michael, and Paula at Certainty Home Loans are all amazing! They worked so hard and made sure we closed when we were supposed to. If I ever purchase a new home again I'd for sure use their services. THANK YOU ALL SO MUCH WORDS CAN'T EXPLAIN HOW HAPPY WE ARE HERE!
Sierra R.
Verified Buyer
Rona Lewis
Mar 23, 2021
Rona, Karin and Ebony came to me through a referral from a friend and I could not be much more pleased with the outcome. They were all very patient, kind, and really took the time to help keep my nerves down and explain the process, as well as helping me hit my tight closing schedule and get me a fantastic rate! As a first-time home buyer in an extremely hot market (and during covid), I am so thankful to have had this awesome team of women by my side. 10/10, will recommend to others. Thanks, ladies!
Christopher K.
Verified Buyer
Tom Thuss
Mar 23, 2021
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Jasmine M.
Verified Buyer
Sally Cash
Mar 23, 2021
I could seriously write a full sequel book on the way Sally treated me! I received so many updates and phone calls that i felt like i had no concerns about anything because she always kept me ahead of the punches! We had a slight hiccup in underwriting but things happen and i feel like she took full responsibility for it all and i truly understood what was going on! I absolutely love Sally so much!!! She treated me more like family than some of my blood relatives. I will definitely be back as long as she's there!! My heart is so full and i absolutely love my home!! When others threw in the towel with me she cracked down and told me she's going to ride with me until the end and she kept her promise from the first time she called me to this day!!! I can't express enough how EASY she made this process for me!!! Thank you thank you thank you Sally and Rodney!!! You are a true dream team!!
Vicki P.
Verified Buyer
Ted Clay
Mar 23, 2021
I would like to thank everyone for their help with my refinance. You made my experience stress free. I appreciate all of you.
Russell A.
Verified Buyer
Chad Cantrell
Mar 23, 2021
Chad Cantrell and his Team (Kristen, Stacy, Cely) were awesome! I sincerely thank them for the superb service they provided. Chad really put me at ease at the beginning of the process and even gave me some insights on things I could do to get a better interest rate. I also never would have thought I would have closed as fast as we did and the process was relatively smooth. I will definitely refer Certainty Home Loans and Chad to anyone looking to purchase a home and I will definitely use him for future home purchases.
Lori M.
Verified Buyer
Julie Black
Mar 23, 2021
If Julie owns the business, it shows. If she doesn't, she deserves a raise. She's the best referral I have ever received.

I'm not on social media, so that is why I answered not likely to share on social media.

Keep up the good work everyone! Your expertise combined with the ease of use with the online/digital platform made the experience better than when I purchased the home 7 years ago. Thank you all for your diligence to make it so very easy on me. I will tell everyone I know that ever needs a mortgage or refinance to go to you first.
Raquel F.
Verified Buyer
Al Saylor
Mar 22, 2021
I had a great experience with Al Saylor and generally with Certainty Home Loans. The application and loan process was very smooth. I appreciate all the guidance provided by my loan processor and team, especially with this being my first new home. Outstanding service!
Joseph P.
Verified Buyer
Josh Barnes
Mar 22, 2021
We were very pleased with Josh and his team. They were very responsive and quick to handle our entire process.
Douglas L.
Verified Buyer
Tom Thuss
Mar 22, 2021
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Jill N.
Verified Buyer
Cathy Haney
Mar 22, 2021
Cathy has been an excellent resource for me for many years. I started contacting her about 6-7 years ago when I was thinking about buying my first home. She gave me invaluable advice and her willingness to answer any question I had and gave me tips to get ready for the process instilled trust. I feel very comfortable working with her. She is a gem!
Amma K.
Verified Buyer
Anders Comer
Mar 21, 2021
Anders was great and very patient with me as a first time home buyer. He was personable and understanding, and took the time to explain things throughout the journey. He made this experience as easy and simple as possible, and would recommend him to anyone else that ask. I will definitely use him in the future.
Lawrence K.
Verified Buyer
Taylor Moise
Mar 21, 2021
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About Certainty Home Loans
First and foremost Certainty Home Loans is about people. We’re about doing whatever it takes to find the right home mortgage for you. We are about personal attention, about simplifying the process through our expertise and transparency. Because in an industry where many of the products stay the same, it is the team of individuals helping you and the service they provide that make the difference. NMLSR# 2146
Certainty Home Loans is a Verified Merchant

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