Certainty Home Loans
4.9 From 1 to 5
8678 Reviews
Overall Ratings
5 Stars
8286
4 Stars
250
3 Stars
73
2 Stars
36
1 Star
33
  • 8678 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
Jeffrey M.
Verified Buyer
Chad Cantrell
Jun 20, 2021
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Yvonne C.
Verified Buyer
Jordan Czajkoski
Jun 20, 2021
Jordan was very efficient in explaining ,follow up and communication during this process. I felt at ease and understood everything .This experience was one I was nervous about not knowing this process, but Jordan was great.
Marie L.
Verified Buyer
Patti Valiante
Jun 20, 2021
Patti was available on weekends and nights. Always very knowledgable, professional with a positive attitude. Megan was also very helpful.
Megan F.
Verified Buyer
Taylor Moise
Jun 20, 2021
Taylor patiently answered our questions and ran multiple sets of numbers for us until we were comfortable with monthly payments and money down. He was quite knowledgeable. His coworkers were helpful and responded promptly as we secured the necessary documents for the mortgage. There were no surprises during the process because Taylor and his team were so thorough.
TIMOTHY T.
Verified Buyer
Michelle Noble
Jun 20, 2021
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Christopher k.
Verified Buyer
Robin Freeman
Jun 20, 2021
Robin worked with us from start to finish. She reviewed all our options, found us a great rate, kept us up to date during the process, and had the loan closed on time.
Shunta T.
Verified Buyer
Chad Cantrell
Jun 19, 2021
Chad and his team treated us incredibly well. From the time we started this long distance process all the way until we signed and even after. Chad reached out about the process and made sure that his team (Kristin and Cely) took care of us every step of the way. We even got a great list of schools, restaurants and local information along the way for our new location. Hands down this process should have been scary but Chad and his team made sure we took every step together. Truly thankful for everything!
S Kennedy S.
Verified Buyer
Jan Hill
Jun 19, 2021
Jan was great, very candid, honest and transparent every step of the way. The portal had a few glitches in allowing my processor to see all of the documents I had uploaded, but aside from that the experience of working with Jan and the team at Certainty Home Loans was seamless.
Blake T.
Verified Buyer
Josh Barnes
Jun 19, 2021
Josh was great! He was very friendly and responsive. He was also very knowledgeable about the whole process. I would 100% recommend to a friend
Brian O.
Verified Buyer
Robin Freeman
Jun 19, 2021
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Leslie F.
Verified Buyer
Jim Juergens
Jun 18, 2021
Jim and Danette are very attentive. These are folks that really do understand great customer service. We have worked with Jim and his team twice in the past five years. Absolutely stellar, every time. A+ Jim!
John C.
Verified Buyer
Fernando Perez
Jun 18, 2021
Fernando Perez and his team were excellent to work with . I sat down with Fernando and his loan officer assistant Christina Campbell and they explained the process and the documents I needed . I felt Christina went out of her way in communicating along the way and keeping me up to date . The entire team exceeded my expectations . I would recommend the Certainty team I worked with to anyone . Thank you for your help through this process .
Andrey A.
Verified Buyer
Gale Luge Thurman
Jun 18, 2021
Working with Gale was a breeze. She was always available when we had a question and was very thorough when explaining something. She made this happen for us even when our previous lender said it was not possible. I would highly recommend Gale and Certainty Home Loans to anyone wanting to purchase a home.
Thomas M.
Verified Buyer
Pam Radloff
Jun 18, 2021
100 percent would use Pam again if we ever moved. The best loan officer we have used while buying three homes throughout the years. Always respectful and caring
Nehemias D.
Verified Buyer
Pam Radloff
Jun 18, 2021
Excellent service!
Christina T.
Verified Buyer
Mark Barrett
Jun 18, 2021
Mr. Mark and Mrs. Sandy Barrett were so professional and understanding of my inexperience with this process. They listened to my frustration over a different lenders chaos and completely put me at ease. The weekly check ins and explanations of this, that, or the other were perfect. I cannot express enough how much my husband and I appreciate all of their time and efforts!
Matthew J.
Verified Buyer
Brian Carson
Jun 17, 2021
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Tiffany W.
Verified Buyer
Sally Cash
Jun 17, 2021
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Camille W.
Verified Buyer
Michael Turk
Jun 16, 2021
Working with Certainty loans was great. 2 weeks from application to closing. Awesome.
Cynthia T.
Verified Buyer
Kelley Hunt
Jun 16, 2021
Kelley was amazing, can't thank her enough for all the work she did for me.
I will definitely recommend Kelley for anyone else looking to get a loan.
Thank you to everyone for helping me get my home!!
About Certainty Home Loans
First and foremost Certainty Home Loans is about people. We’re about doing whatever it takes to find the right home mortgage for you. We are about personal attention, about simplifying the process through our expertise and transparency. Because in an industry where many of the products stay the same, it is the team of individuals helping you and the service they provide that make the difference. NMLSR# 2146
Certainty Home Loans is a Verified Merchant

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