WebCreationUK
Phone & Internet Services
4.6 From 1 to 5
365 Reviews
Overall Ratings
5 Stars
287
4 Stars
43
3 Stars
15
2 Stars
4
1 Star
16
  • 365 Reviews
  • 10 / 10 Recommend
  • 9.29 / 10 TrustScore
Feb 03, 2017
New Website for electrical firm

Marina and Jodie have done a fantastic job of creating a new website for us. Very pleased with the job they have done.
Feb 01, 2017
Superb!

I can't fault this company! I have been highly impressed with every stage of this process and I am delighted with my website and also the after sales support provided by webcreationuk thank you very much!
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Response from WebCreationUK
Feb 01, 2017
Thanks for the awesome feedback, we look forward to supporting you and your business moving forward.
Feb 01, 2017
Very impressed with the service offered by web creations and especially Sandra our web developer. She made the website look exactly how we pictured it and was very fast at getting everything we had asked for done. Highly recommend Web Creations to anyone looking for a professional, modern website.
Jan 31, 2017
We had previous positive experience with Webcreation UK several years ago and did not hesitate to contact them again when needing another site building for our business.

I have found the team at Webcreation UK to be very helpful and prompt to respond to our requests during the construction stage.
Jan 31, 2017
First time using WebCreationUK but absolutely fantastic experience and wouldn't hesitate using them again
Jan 24, 2017
A First Class Experience

Rupali and his team were in constant contact every step of the way and delivered everything they promised and even took the time to create some videos to assist us in the back office end of the website
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Response from WebCreationUK
Feb 01, 2017
It's great to hear you are so happy with the communication and assistance we provided you to manage the website. Have fun!!!
Jan 24, 2017
Exceptional website, professional team who listen to exactly what you want and how you want your site to look like!
Jan 23, 2017
Ease of building of website.

Website built with ease.
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Response from WebCreationUK
Feb 01, 2017
Thanks for the kind words. It's good to hear it was so easy.
Jan 17, 2017
Feedback

I would definitely recommend Webcreation. We were so happy with our new website and the service received.

Very competitive prices with no hidden costs.

Thanks so much for your help!
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Response from WebCreationUK
Feb 01, 2017
Thanks for the recommendation. We're glad to hear you're so happy with the new website.
Jan 16, 2017
AVOID AT ALL COSTS

I rarely complete reviews of organisations, but after our experience with WebCreations I feel compelled.

We are a well-known training company. We initially employed WebCreations to design a new website for us; ours was tired and outdated. This part of their service was good; the developer was a guy in India who was quick to respond and we worked well together.
Then they started hosting the website - biggest mistake.

When I tell you that the website was down frequently, I mean that on a weekly basis it would just crash entirely. Entirely inaccessible. My team (or I, when I was particularly annoyed) would call their support team to log a ticket... and then it was the same answer every time. "Your website is hosted on a broken server which we are trying to fix again". When asked why the server hasn't been replaced, or fixed, or switched entirely, the response was that actually, they outsource ALL hosting to a different company entirely - therefore have no control whatsoever over the support and maintenance.

Their complaint escalation route is non-existent. The staff have absolutely no appreciation whatsoever of customer care, or setting expectations, or a sense of urgency when things do go wrong. Two members of the Project Management team in particular went out of their way to be rude, give wrong information and not complete what they needed to do in the process.

I have documented every phone call, email and screenshots with dates and times of the website not working - all in the hope that WC would pull their socks up and really try to make hosting work. Unfortunately nothing we did or tried worked and so we have now moved to GoDaddy (December 2016)
The terrible hosting service and customer service from WC is now enough for us to never use them again, which is a shame as the design part was of a good standard. We will certainly ensure no other company within our Group of companies, and indeed our network, will approach WebCreations again.

Advice from our experience is to really research the company you choose to handover your website to.
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Response from WebCreationUK
Jan 16, 2017
WebCreationUK have carried out a full investigation into the issues raised and have contacted our client to try and assist with the website migration and go over the points raised. Sadly we were unable to get a response from our client. We can confirm that the server our clients website was hosted on, had some security updates completed on it, and this did result in some minimal down time for a few hours for our client. This was escalated to our technical team and customer services manager who treated this as a matter of urgency and our client informed during this time. If anyone has any technical issues like this please contact our helpdesk or customer services using one of the below email addresses. Helpdesk@webcreationuk.com, Customerservice@webcreationuk.com
Jan 16, 2017
A very honest , and professional company

What can I say, your company has been very professional and more than helpful from the start. In the latter stages of my website being completed I was working directly with Tim Rees who was absolutely fantastic. He supported and guided me through the somewhat daunting areas of building and launching the website with ease ,confidence and professionalism. I would recommend your company and would definitely do work with you in the future.
Kind regards
Graham
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Response from WebCreationUK
Jan 16, 2017
We hope you like your shiney new website, have fun using it. It's great to hear you are so happy with the support and help provided by the project support team. We have passed your kind words onto them. Customerservice@webcreationuk.com
Jan 16, 2017
Fantastic Web Developers!

No challenge was too big for WebCreationUK, extremely happy with our results, would highly recommend them.

Also special mention to Tim Rees who has been a superb Project Manager!
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Response from WebCreationUK
Jan 16, 2017
Thanks for the kind words. It's great to hear you're happy with the website. Customerservice@webcreationuk.com
Jan 12, 2017
Brilliant support...5***

No problem is too big...really pleased.
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Response from WebCreationUK
Jan 16, 2017
We're glad you're so please with the website. We hope you have great results with your business. Customerservice@webcreationuk.com
Jan 11, 2017
Tim Excellent Job

Tim from web creation has taken on the issue I had, when two other staff members failed to take any action what so ever. He has fully understood my concerns and delivered an excellent customer service package to resolve my issues, including regular updates, resolving all technical issues when two other staff failed to do anything. My website is now up and running again because of Tim only, and his excellent project management skills.

He is a credit to web creation as is Anup and Varun.

Regards
Bobby
Felicity J Lawes
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Response from WebCreationUK
Jan 16, 2017
We're sorry to hear you experienced some issues initially, however we're very pleased to hear we managed to get things back on track, and you are happy with the finished website. WebCreationUK take customer service very seriously and will always strive to resolve any issues as quickly as possible. If you have any further concerns, please contact customerservice@webcreationuk.com
Jan 09, 2017
Brilliant effort and fantastic customer service

The team were absolutely brilliant trying a multitude of different options in an attempt to rectify a third parties changes. Thanks to Tim Rees especially who never gave up in trying to sort the problem - really happy with the contact and support I received ... thank you just doesn't cover it!!!
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Response from WebCreationUK
Jan 16, 2017
Thanks for the great feedback. It's nice to hear you are happy with the support provided by our team. We have passed your comments onto Tim and the team. Customerservice@webcreationuk.com
Jan 09, 2017
Alan is amazing!! They created an amazing website that was really really good value for money..fab.

Alan is the person I dealt with he is amazing every one of my needs was catered for and my website looks l He a 3,000£ website bought for only few hundred it looks very professional and I love it!!! Couldn't be happier!
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Response from WebCreationUK
Jan 16, 2017
Thanks for the great feed back for Allan. We have passed your comments on to him and the team. Have fun using your new website. Customerservice@webcreationuk.com
Jan 07, 2017
I used WebcreationUk for the development of my first web site. I was very pleased with the original design of the site. However the upgrade is just absolutely fantastic.

I cannot fault the imagination of the developer - and imagination is the correct word. Yes I produced all the ideas I had, and yes those ideas were indeed incorporated into the new site development. However - and here is where imagination is so very important - WebcreationUk's ability to visualise that in the way they did was worth every penny I paid.

They are a very thoughtful and listening company. They are eager to understand what it is a customer - like me wants - and translate that into the kind of product both WebcreationUk and the customer can be proud of.

That said there is one issue I am less happy about. The site is fantastic but along with has been created an equally impressive Control Panel. The first Control Panel was very simple and easy to understand and work with. This Control Panel is much more complex and very difficult to understand. I am sure the new Control Panel is infinitely more powerful than the previous one, but what is the point of that if the user has no idea how to operate it. One of the end products of the Software Development Cycle is the production of a User's manual.

That is an issue that WebcreationUK need to deal with. It is bordering on unprofessional to charge a customer X thousand pounds and create a wonderful web site and at the same time create a Control Panel that is of an equal quality to the web site but which is impossible to understand.

I will stay with WebcreationUK, it is a company I trust. That said, the lack of documentation for a complex control panels is an issue the company needs to deal with.
Jan 07, 2017
I was frustrated that my website was not quite what I wanted and found working via email was not letting me discuss the subtleties or have a discourse regarding whether one aspect worked better than another. I needed to liaise verbally with someone to also ask for advice re: my preferences and whether they were the best option for me. After all I am not the expert in this field! So I was delighted when after only 20
Mins working with Peter that I had a clearer picture and a comfortable plan to move forward. An excellent, collaborative meeting which allows me to feel comfortable with my next edit. Thank you Peter.
Jan 07, 2017
Excellent customer service and very high standard of work, use with confidence!
Jan 07, 2017
Varun my developer deserves full credit for reliability, prompt response to my incessant questions especially as am a total novice. He was very patent , positive and helpful and always willing to make suggestions to enhance my website. This as my first experience and to be fair he made the experience less daunting had I anticipated.
Thank you Varun and Webcreations for providing me with a sterling service.

I am both reassured and relieved that Varun shall be in the wings when I need him to navigate or implement those tricky control panel stuff

Kind regards,

Brian
About WebCreationUK
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