Johanna H
Verified Buyer
Feb 24, 2021
I do like your site a lot. However here is a few thing you can make better:
- The "chat". It is in the way and waay to constant. A chat is better when it is smaller and in the very corner but the layout for in now doesn't make it look that serious. In the chat there is also lots of emojis that doesnt feel very serious at all.
- It would be easier to search if you had more functions. Like "close to water" or "mountain" for example
- The "chat". It is in the way and waay to constant. A chat is better when it is smaller and in the very corner but the layout for in now doesn't make it look that serious. In the chat there is also lots of emojis that doesnt feel very serious at all.
- It would be easier to search if you had more functions. Like "close to water" or "mountain" for example
Paula G
Verified Buyer
Jan 26, 2021
The experience with Volunteer World was fine with just a couple of disappointing exceptions:
1) Whenever I had a question that could not be answered by the website, I tried to ask the question to the remote connection and I was under the impression that I was communicating with a live person when it was actually a bot that could not answer my questions.
2) I was given the option to communicate with a live person but there was never a live person available.
3) The instructions for using PayPal, bank transfers, etc. were not clear at all and there was no explanation as to why a volunteer could not directly send WHRC a personal check.
This was not exactly a smooth process because everything was handled via bot's and no live people. The hours for the availability of live representatives should be advertised somewhere and what country you would be contacting for the live representatives.
1) Whenever I had a question that could not be answered by the website, I tried to ask the question to the remote connection and I was under the impression that I was communicating with a live person when it was actually a bot that could not answer my questions.
2) I was given the option to communicate with a live person but there was never a live person available.
3) The instructions for using PayPal, bank transfers, etc. were not clear at all and there was no explanation as to why a volunteer could not directly send WHRC a personal check.
This was not exactly a smooth process because everything was handled via bot's and no live people. The hours for the availability of live representatives should be advertised somewhere and what country you would be contacting for the live representatives.
Dominique F
Verified Buyer
Jan 22, 2021
it was great, other than the temporary problem with the payment page, and they have a temporary alternate way of making the deposit and final payment, they also answered all my questions within 24 hrs...they also put me in contact with the person in charge of my chosen project right away...nothing to complain about, and they were all very nice people !!!
Sarah D
Verified Buyer
Jan 03, 2021
I used there live chat and was responded to very quickly and they were very knowledgeable and friendly.
The lay out to this website is very simple to use the problem is it takes about 5 minutes for each page to load. I tried this on both my phone and laptop using trying Firefox, chrome and ecosia.
The lay out to this website is very simple to use the problem is it takes about 5 minutes for each page to load. I tried this on both my phone and laptop using trying Firefox, chrome and ecosia.
About Volunteer World
Volunteer World is the largest volunteer abroad comparison platform worldwide. We enable you to search and compare offers from large travel agencies as well as smaller local specialists and grass-root projects (NGOs) with only one click!
Volunteer World is a Verified Merchant
Questions? Contact Us
helpcenter@volunteerworld.com
+49 (0) 211 - 4160 4983
9AM - 5PM CET
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