Jasmine K
Verified Buyer
Response from VitaMedica
Jan 18, 2021
Based on your order date, you should have received your shipment by now; customer service will contact you today to resolve the issue.
Barbara T
Verified Buyer
Jan 16, 2021
I ordered this product because I was having surgery and would be taking pain medications. I am very aware of what meds and anesthesia can do to the normal function of your intestinal tract and prefer more natural options. I ordered this, also the Arnica and Bromelain combo supplements directly from Vitamedica website in what I considered ample time to arrive the day of my surgery. Unfortunately I was not informed by Vita Medica that the priority mail method would take 11 business days instead of 3-5 business days. 3-5 business days would have been well in advance of my surgery. I understand shipping has been affected by the unusual events in our country. . I wish Vitamedica would have clearly stated that and I would have ordered from an alternate source such as Amazon Prime. Taking this supplement 4 days after my surgery did not yeild the needed results. So I can not accurately rate the product. I did take them as directed but see no difference.
Response from VitaMedica
Jan 17, 2021
We can appreciate your disappointment and apologize that you didn't receive your Recovery products in the expected time period. Quite honestly, we didn't expect your order would take 11 days to be received via USPS either. As we learned that shipping was taking longer during the holiday period, we indicated this on our website. Although in mid-January, the Post Office has been much better about timely deliveries, we still recommend using FedEx 2-day shipping for urgent orders. And, we have helped to facilitate this by lowering our 2-day shipping cost from $14.95 to $9.95. We continue to monitor USPS and FedEx delivery times and are providing updated shipping times at check-out to help you make the best shipping decision based on your needs.
Anelisa D
Verified Buyer
Response from VitaMedica
Dec 22, 2020
I'm sorry to hear that your products did not arrive as intended. I know that our customer service team was trying to track down your package with USPS but unfortunately since Thanksgiving, the Postal Service (and FedEx and UPS) delivery times have deteriorated significantly. It looks like our team issued you a refund on Dec 15th. It is a balancing act for our team between waiting for a shipment to arrive and sending a new shipment to replace the order. But, we continue to work with all the major shippers to help resolve these shipping delays more quickly.
Response from VitaMedica
Dec 22, 2020
I'm sorry to hear that your experience with customer service was not satisfactory. It looks like there was quite a bit of discussion back and forth regarding your order and that caused delays in your order being shipped. We pride ourselves in providing excellent customer service so we are disappointed that we didn't provide a high level of service to you. I will review your case and try to see if there is anything we can do to assist you and provide learnings on how to better handle this type of situation in the future.
Ruby R
Verified Buyer
Dec 14, 2020
Disappointed that it arrived late. I know things are backed up all over and it's the holidays. But these supplements are usually something that is taken before surgery, not just after. If they don't arrive as promised then the full benefit is not had. If promised on a certain date, you should ensure that it arrives as promised.
Questions? Contact Us
customerservice@vitamedica.com
1-888-367-8605
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