Swing Design Retail
4.9 From 1 to 5
13595 Reviews
Overall Ratings
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Reviews 13595
Recommend 10 / 10
TrustScore 9.9 / 10
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Mar 03, 2023
hi im mario, I never received my 100$design rewards ecard what can I do. # 9400111206214560096210
Response from Swing Design
Mar 14, 2023
Hi Mario, the $100 design code was sent in the same email as the software. I went ahead and resend that email to you. Best, Will
Brian W
Feb 16, 2023
Verified Buyer
Product is great, no problems there. Only issue I had is the way the mail carrier treated the box that my mugs came in. No issues with Swing Design by any means and I will use them again in the future
Feb 15, 2023
Verified Buyer
Two packs of laminate sheets were folding back at one corner. Appears to have occurred when putting product inside shipping envelope. No damage outside.
James S
Feb 15, 2023
Verified Buyer
Great customer service
My SH500 came with no power cord or ink so I emailed the and the sent out immediately. Then a week later a second printer showed up on my step from them. Call them up and the sent return shipping label and apologize for the mess up.
Lorena Hartman
Feb 14, 2023
Verified Buyer
I sent you an email about my switch being broke, with attached picture on it. It’s not safe to use. Hope to hear from you guys soon and possibly get a replacement. Thank you!

Update: I did send email to the support team with the screenshot of my order/order # and a picture of the defect. I appreciate the owner’s quick response, now i am just waiting an update from the support team.
Response from Swing Design
Feb 14, 2023
Hi Lorena, I apologize for this. It looks like the switch might have come loose during shipping. We will be able to rush you out a new control box right away. If you have not yet contacted us please email support@swingdesign.com with your order number and that image and we will get that right out. Again sorry about that. Best, Will - owner
Heidi K
Feb 03, 2023
Verified Buyer
Love, love, love them.
Marie R
Jan 31, 2023
Verified Buyer
It was easy to buy the upgrade for Silhouette Studio, and the price was really good. I also got a gift coupon so I was more than pleased.
Julia O
Jan 20, 2023
Verified Buyer
Easy to use
Shaylene D
Dec 13, 2022
Verified Buyer
Amazing!! I’ve been ordering everything I need from y’all and the shipping is really fast..
Ingo S
Dec 05, 2022
Verified Buyer
Günstiger Preis, Schnelle Abwicklung.
Vanessa L
Dec 02, 2022
Verified Buyer
Monica B
Nov 29, 2022
Verified Buyer
My email came right over with product codes and I was able to upgrade my software easily. My only issue is I haven't been able to use the card redemption. I'll put items from that section in my cart and try to check out and code won't work.
Maryland F
Nov 29, 2022
Verified Buyer
Good experience, quick shipping
Nikia D
Nov 28, 2022
Verified Buyer
Some how I ended up with ordering two solo. I knew I had already ordered one. I don’t know if the computer glitched but I ended up being charged for two.
Alicia H
Nov 24, 2022
Verified Buyer
Shipping is quick very happy with your company
Christopher L
Nov 17, 2022
Verified Buyer
Items were packed very well. I only had 1 issue that may have been caused by shipping as the item had visible damage to box being dropped. This caused the roller switch that controls the count down timer to think the press was closed starting the timing circuitry. After taken it apart I was able to reposition the switch on the heat press and un-stick the switch as it was stuck inside the switch. it is working great since the repair. Also was nice getting a live person when I contacted tech support! Thank you.
Kendra D
Nov 02, 2022
Verified Buyer
Always a great and quick experience
Janna S
Oct 29, 2022
Verified Buyer
Great so far!!
Jennifer S
Oct 29, 2022
Verified Buyer
I enjoy my machine very much however making the one-on-one tutorial is too far away it is scheduled for December
Reg S
Oct 26, 2022
Verified Buyer
GREAT! no problems.
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