947
Reviews
Reviews
947
Recommend
9 / 10
TrustScore
9.09 / 10
kristina p.
Verified Buyer
always superior service
Diane J.
Verified Buyer
did not want to fill out a review, but could not place an order without filling this out
Margaret D.
Verified Buyer
Wasn't given an indication of how much time each shipping option would take to ship.
Laura D
Verified Buyer
The order came and was packaged well. Nothing broken.
However, the order took much longer to ship that most other retailers. In this age of instant purchasing, with *** doing same-day to two day shipping, waiting 3 weeks for an order will have a significant impact on customers decision to purchase from Rosenthal.
However, the order took much longer to ship that most other retailers. In this age of instant purchasing, with *** doing same-day to two day shipping, waiting 3 weeks for an order will have a significant impact on customers decision to purchase from Rosenthal.
Response from Rosenthal Online Store
Dec 19, 2016
Thank you for your review. The reason for the longer transit time is that the order was sent to Canada. As shown on each product page and on the shipping information page we bundle orders going to Canada and ship them via a freight forwarder every 10 days. This ensures that we can offer very low shipping rates for those orders. This also means, that the customer does not have to pay any extra fees when the order enters Canada. All regular parcel services take a pretty large document preparation fee when the order enters Canada. Our way of sending those orders is a bit slower but therefore very reasonable without any hidden cost. Thank you.
NIcole G.
Verified Buyer
Excellent.
John T.
Verified Buyer
Very easy website to navigate
Marce R
Verified Buyer
I gave 4 stars only because we had a couple of the wrong items shipped and it was a it of a pain to deal with UPS to get them shipped back.
Other than that, the customer service by *** was amazing! He was on top of everything and very helpful from the beginning/middle/end and beyond with getting our order hiccups straightened out. We love Rosenthal and have normally always bought products in Germany, so having the ability to buy in North America is fantastic!
Other than that, the customer service by *** was amazing! He was on top of everything and very helpful from the beginning/middle/end and beyond with getting our order hiccups straightened out. We love Rosenthal and have normally always bought products in Germany, so having the ability to buy in North America is fantastic!
Edward S.
Verified Buyer
Easy to navigate.
FLORENCE S
Verified Buyer
More promotions on certain holidays!
Peter K.
Verified Buyer
Fine
jack t.
Verified Buyer
print is too small
Basrry P.
Verified Buyer
Goods arrived well packaged and in a reasonable amount of time
Elaine B.
Verified Buyer
excellent service, fast and careful delivery
Sabrina B.
Verified Buyer
The product was very well packaged and arrived intact. I am very satisfied with the product durability. My daughter dropped a plate, and it did not break!
Honestly, there were product irregularities in a previous purchase, and a broken bowl, so I suggested more attention to Quality Control/product inspection. But customer service did a superb job resolving all issues promptly and highly satisfactorily. I would recommend Rosenthal.
Honestly, there were product irregularities in a previous purchase, and a broken bowl, so I suggested more attention to Quality Control/product inspection. But customer service did a superb job resolving all issues promptly and highly satisfactorily. I would recommend Rosenthal.
Joy C.
Verified Buyer
Ordering was very straight forward and easy each time I ordered recently. I did ask a question about a product and received a clear answer right away.
The items I ordered arrived promptly in really sturdy packaging. I am completely satisfied and would certainly recommend to others. I will be ordering again!
The items I ordered arrived promptly in really sturdy packaging. I am completely satisfied and would certainly recommend to others. I will be ordering again!
Paul G.
Verified Buyer
Buying plates from Rosenthal went great. I was notified every step of the shipping process.
Alice W.
Verified Buyer
I found the cups I wanted on your website. They were not immediately apparent actually, that could be improved upon. They are designed by Walter Gropius I believe, and I would have made a big deal out of that, in addition to the fact that they are ergonomic and a great size, a couple of oz. larger than a tea cup. And well priced, for a designer of that caliber [unless they aren't really Gropius].
And yes, you delivered really fast and they arrived in perfect condition.
And yes, you delivered really fast and they arrived in perfect condition.
Donna J.
Verified Buyer
Great service - gorgeous dinner ware!
Dana S.
Verified Buyer
A bit cheeky to ask for a review before you've done anything
SOYOUNG C.
Verified Buyer
more careful packaging for big pieces
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE
Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the Trend Factory with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection Rosenthal meets Versace with its luxurious porcelain services and exclusive gift ideas.
TRADITION IN DESIGN
Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities privy councillor Philipp Rosenthal and his son Philip Rosenthal until well into the 1970s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations shaped by design and the encounter with art and culture stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects.
"Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times."
Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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