Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
Write a Review
ami m
Jan 05, 2017
Verified Buyer
Lovely. Stunning. Delivered on time and gorgeous pieces. My client loved them!
Thomas W
Jan 05, 2017
Verified Buyer
Totally happy with my purchase.
Product(s) was everything I expected.
The chinaware was well packed and shipping dates accurate.
Cynthia M
Jan 04, 2017
Verified Buyer
I was VERY happy with my purchase. I cannot think of anything that needs to be improved. I love your dishes and have had my set for many years. This purchase was to replace the few that have been chipped over the years.
Customer
Jan 04, 2017
Verified Buyer
You can spend days looking through all the beautiful things. Once you have your pattern, then, well, it's just about picking which one you want first! The photos are great and the descriptions are accurate. I'm never disappointed.
John R
Jan 03, 2017
Verified Buyer
The order process was smooth, though nothing is ever perfect! Order was received extremely well packed and the product was as expected from Rosenthal.
I would recommend Rosenthal USA to others without hesitation.
GREG K.
Jan 03, 2017
Verified Buyer
Order submitted on December 6th was not delivered until the 27th (after Christmas) and this was not communicated when ordering.

In addition, we received items that we didn't order.
Christine B
Jan 02, 2017
Verified Buyer
No problems. All went well.
Lawrence S
Jan 02, 2017
Verified Buyer
Satisfied but would like to see a pattern locator
Roger B
Jan 02, 2017
Verified Buyer
I had no problems with the service. The woman I talked with was very helpful and knew her merchandise. We received the merchandise as promised and in great condition. We will use you again and recommend you to others.
Veronica U
Jan 01, 2017
Verified Buyer
Excellent, friendly service. Product descriptions are clear and my items were very securely packaged. It's right up there with the best. Thanks!
Catherine E.
Dec 31, 2016
Verified Buyer
My experience was top notch..thank you!!
beautifully packed!
James A
Dec 30, 2016
Verified Buyer
Completely satisfied. See no need to make any changes.
Denise C
Dec 30, 2016
Verified Buyer
I was very satisfied with both service and delivery
Customer
Dec 30, 2016
Verified Buyer
i spent nearly $300...so much for free shipping as i had to pay $5.
Rowena a.
Dec 30, 2016
Verified Buyer
Items were removed from my cart before I checked out.
Also newer changes to both your website and your shop
makes it less appealing to me. I prefer your Rosenthal Studio line. You have a better variety on your European site than the American. I do not like Versace lines so please place up more of the rosenthal.
Response from Rosenthal Online Store
Dec 30, 2016
Thank you for your review. Our homepage design varies from month to month. During Christmas time we displayed more Versace, that is right - in the new Year more Studio Line and other Rosenthal brands will take center stage again.
Christian S.
Dec 30, 2016
Verified Buyer
Half my order has still not been delivered 6 weeks after placing the order. I was informed there was an error in the inventory system and pat of the order needs to be fulfilled later. i also received a broken plate. it was replaced promptly but, unfortunately, the replacement plate was broken again. i am now waiting for another replacement. The china is beautiful and the customer service was very responsive and constructive but i am still very disappointed that it takes so long and so much back and forth to receive my order.
Naomi M.
Dec 30, 2016
Verified Buyer
Experience - largely positive
Kathryn E
Dec 30, 2016
Verified Buyer
We love the dishes, and this time everything worked perfectly. Over a year and a half ago, I had problems, and *** was a huge help!
Margarita V
Dec 26, 2016
Verified Buyer
The site is not very friendly, it should allow to edit the cart once you are at the checkout window
Elaine F
Dec 24, 2016
Verified Buyer
Have been delighted with the beautiful products and how easily they blended with what I already have.
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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