Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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Steven A
Jul 28, 2017
Verified Buyer
simple ordering process.
Really no complaints.
Timely delivery.
Kevin M.
Jul 26, 2017
Verified Buyer
Poor communication
Pat K
Jul 26, 2017
Verified Buyer
Very satisfied with order process, no suggestions for improvements. I would recommend this company to a friend.
Juan Manuel R
Jul 26, 2017
Verified Buyer
I consider it took much time to ship my order out. I placed the order on 07/13 and only when I wrote asking for the status on 07/20, I received a shipping confirmation saying the order was being shipped out.
Susan W
Jul 26, 2017
Verified Buyer
I had one of the best experiences I could ask for with Rosenthall's representatives, starting with *** and then *** in Germany. Top notch. Thank you from the cast and crew of '***'.
Sylvia R.
Jul 22, 2017
Verified Buyer
Item received in good condition but the same could not be said for the versace box. I emailed to see if i could get a replacement box and was very rudely told that boxes are not stored in your establishment. I expected superior service and impeccable boxes from you. I will probably never ever prder from you again. Item received was not in mint condition and was told basically too bad so sad.
Jordan Z.
Jul 22, 2017
Verified Buyer
I haven't received my order yet. Wasn't given any tracking info.
Laurette H
Jul 17, 2017
Verified Buyer
Easy ordering, fast shipping.
Kazuhiro M.
Jul 15, 2017
Verified Buyer
Right, I am absolutely satisfied with Rosethal USA, the user friendly web, affordable price, fast delivery thus the design and quality of the dinner plate (Baronesse
) is excellent that my wife is a big fun of this since 20 years.
Sofia C.
Jul 15, 2017
Verified Buyer
have the person in charge of the websale answering phone
Kimberly S
Jul 11, 2017
Verified Buyer
Excellent
Michael O.
Jul 11, 2017
Verified Buyer
Rosenthal representaives are helpful and informative. The provided me with great customer service. I do have to say there was a need for a lot of customer service due to issues with what seems like inventory software glitches. I am still awaiting a refund for items returned weeks ago. It's all going along but seems there could have been less bumps in the road.
Kay C
Jul 10, 2017
Verified Buyer
The china arrived promptly and in perfect shape. It was well packaged and I am very pleased with the service.
***
Maria P
Jul 10, 2017
Verified Buyer
All good. Beautiful glasses arrived well packed
Suzanne L.
Jul 05, 2017
Verified Buyer
Great customer service. Question I sent thru email was answered within 24 hours. Items were delivered timely . I would highly recommend this company.
Laura D
Jul 05, 2017
Verified Buyer
I have been very satisfied with the product itself. So beautiful. The ordering procedure was also very easy to use and the delivery process excellent. I ordered 16 6- piece place settings of the Rosenthal Loft line and not one piece was broken or damaged in the shipping process. The only suggestion I have for your website is that the coffee cups (especially the stackable ones) are not clearly designated to be a certain size. "large," "small," and "coffee" do not help if I'm looking for a specific oz size. I have returned some coffee cups that I ordered and at some expense and am awaiting the refund. I have been overall very happy with your company and will continue to order from you in the future.
Charles F
Jul 04, 2017
Verified Buyer
The order procedure was entirely satisfactory, and I had good follow-up from Rosenthal/Sambonet about an item that was not shipped with my Sambonet order and was also not listed as backordered on the packing slip.

One thing I think could be improved - and this is true of the entire tabletop industry, and goes back to the days of printed product literature. Most of the bowls are described in terms of capacity only. I would like to see height and diameter information as well. Thank you.
Gisela B.
Jul 03, 2017
Verified Buyer
i received the wrong merchandise. I talked to a nice lady *** today who sent me a return label and promised to send out the requested merchandise.
Eileen M.
Jul 01, 2017
Verified Buyer
Dealing with Rosenthal was a breeze. They took my order on a Friday and my china was at my door Monday afternoon. The order was correct and complete and nothing was broken as the packaging was supreme.
Anuradha D.
Jul 01, 2017
Verified Buyer
Customer support was good.
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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