Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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Ruth Hickman
May 28, 2021
Verified Buyer
Easy on line services
Judy Moore
May 28, 2021
Verified Buyer
Ordering online has been easy, and items seem to ship quickly. On a previous order during a sale last year, there was some minor glitch, but I was contacted by someone in Customer Service who worked around the problem, and I was able to make the payment with PayPal.

The quality of the Loft White dinnerware is excellent - attractive and sturdy. Am very pleased with all the items I’ve purchased.
Mary Ellen Saunders
May 28, 2021
Verified Buyer
The site was very, very easy to use. The flatware I chose came earlier than expected AND it is gorgeous. This was a superb experience.
Eliane Morabia
May 27, 2021
Verified Buyer
Just perfect
Rex van der Riet
May 27, 2021
Verified Buyer
Beautiful dinnerware, shipped promptly in sturdy packaging - Thank You!
suzanne bognar
May 27, 2021
Verified Buyer
There was a little hiccup this time. I placed the order at 6:54 A.M. on May 20; at 6:58 A.M. I sent this message, as directed, to msenberg@rosenthalusa.com: "Uh-oh. After finalizing the order, I realized the platters and the bowls were meant to go to two different addresses—the six platters to the Newton Centre address and the two bowls to my house. Will you correct that for me please. Thank you!”
When I next checked my email, I learned that the “recipient address [had been] rejected.” I called and spoke to Chris who didn’t know what to do (but didn’t seem concerned that the address that other customers may also be using was rejecting mail). He said he’d send me a voucher for postage to have the two small bowls mailed from the Newton Centre address to mine in Charlottesville. Never heard from him again.
It’s a little awkward for me because the package with the gift of platters to my son also contains replacement bowls for those he chipped when he visited last week, chips that I had allowed him to believe existed before they impacted plates as he put them into the dishwasher.
On a scale of life’s disappointments, however, this one doesn’t rate very high.
Thank you for asking.
Wayne Brown
May 25, 2021
Verified Buyer
Easy transaction and fast shipping!
Glenn Boccini
May 25, 2021
Verified Buyer
I found your website easy to navigate and select from. I especially liked that I could find accessories and serving dishes for expanding my dinner ware. The communication on my purchase and delivery has been fluid.
Beryl Leifer
May 24, 2021
Verified Buyer
My order was shipped incorrectly. The dinner plate was charged as such but I received a tiny bread plate. The rest of order was fine. I called and dealt with a very helpful person named Chris. He is sending me the dinner plate but as of today I have not received it
Frances Bayer
May 21, 2021
Verified Buyer
Quick, free shipping.
Well packed.
Ned HEIN
May 21, 2021
Verified Buyer
Customer service reps were good. I had to return the merchandise due to plate size. My return was received over. week ago. Still no return of my money. Their customer refund policy is non-existent. DO NOT BUY FROM THIS COMPANY IF YOU THINK YOU MAY HAVE TO RETURN ANY MERCHANDISE! You will not get your money back.
Markus Gutschke
May 20, 2021
Verified Buyer
We have been using the Loft china set for years, and have gradually been adding more parts. It looks gorgeous and is very functional.
Michael Rosenthal
May 16, 2021
Verified Buyer
We don’t know if our gift of Rosenthal has been delivered yet.
Mary Griffith
May 15, 2021
Verified Buyer
Love your China! Easy to order replacements from your web site. Thank you
Rena Gainey
May 14, 2021
Verified Buyer
I LOVE the dishes! Can’t wait to entertain!
Matthew Boyd
May 14, 2021
Verified Buyer
Love that glass
Gertrud Pehk-Hill
May 13, 2021
Verified Buyer
Highly efficient perusing and purchasing platform. I waited a bit for the item to ship, but it was thoroughly and professionally packaged with care.
Jeanne Mayes
May 13, 2021
Verified Buyer
So far, so good but I still haven’t received m dishes. Can I talk to someone about when to expect them? Who do I call?
Paul Signorino
May 12, 2021
Verified Buyer
Fast!
Jamie Koo
May 10, 2021
Verified Buyer
Easy to order and quick to ship. Items were packed carefully. I only wish more of the items on the website were actually available/in stock to order.
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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