Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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Wendy Petersen
Jun 04, 2021
Verified Buyer
It is great to be able to receive an email when an out-of-stock product becomes available. The product is then promptly shipped and arrives in great condition. This was my third time ordering something and my experience has always been stellar.
James Hargreaves
Jun 03, 2021
Verified Buyer
My recent purchase was a few TAC2 dishes to replace and augment my existing set. I have not as yet received these items so this request for feedback is premature and should be better timed for your future customers. I will assume that the dishes I ordered will be what I expect but unfortunately, your brand is significantly tarnished in my mind as a result of your change in recent years to your manufacturing specifications of the TAC2 stemware line, which I have a significant collection of. I purchased some replacement pieces for this set at William Ashley here in Toronto a couple of years ago and returned them the same day upon discovering that they were manufactured with cheap green glass. Subsequently I have purchased the few pieces I needed directly and, although thankfully not green, they are substantially lighter in weight than my originals. Whether the lighter specifications were intended as some kind of design improvement is debatable, but ultimately irrelevant, given that these items are supposed to be open stock and therefore perfect matches to the items I purchased in the past. Simply put, if Rosenthal's motivation in making this change was to maintain or enhance margin, instead of value engineering, simply charge more for them. I expect open stock purchases to be identical matches rather than value engineered approximations of the originals. Unfortunately my experience with respect to your TAC2 stemware has left me with an irreversible aversion to purchasing any incremental Rosenthal products. Thanks at least for the opportunity to express my dissatisfaction.
ELENI TAXILDARI-SMITH
Jun 03, 2021
Verified Buyer
Excellent products, website and service! Thank you!!!
Debra Wright
Jun 02, 2021
Verified Buyer
Very user-friendly ordering process!
Beth Tomasco
Jun 02, 2021
Verified Buyer
Easy ordering process, quick delivery and very happy with the quality product. Customer service was professional and handled pieces that were damaged in shipment happily and proficiently.
Kathryn Flanagan
Jun 02, 2021
Verified Buyer
Excellent packaging and everything arrived safely.
Collin Giberson
Jun 01, 2021
Verified Buyer
received wrong items. customer service extremely slow.
Deborah Weisgall
Jun 01, 2021
Verified Buyer
irst of all, your customer service is superb. i ordered dinner plates that turned out not to match what I already had. Cconfused about the return process, i called Rosenthal. Christopher, the customer service manager, walked me through that process and made it easy. He went above and beyond; he was personable and understanding, committed to his job. Chris is extraordinary. He’s a keeper. And, by the way, within a few days, the wrong plates arrived in New Jersey, and the right plates arrived at my house.
John Elengo
Jun 01, 2021
Verified Buyer
The Thomas Loft design image of the salad plate is lacking. Specifically,
I was unable to detect its "bowl" like depression. It seemed to be flat as one expects in a dinner plate.

I tried viewing other salad plates and one could not detect any depression, it looks the same as the dinner plate in the respective series.

I was trying to duplicate our existing salad plates that are marked Thomas by Rosenthal and which are the same diameter but flat.
Lorraine Vidal
May 31, 2021
Verified Buyer
Everything that I have done business related, ordering and delivery have been superb - I love the quality oo the product and design as well.
David Lipton
May 31, 2021
Verified Buyer
Easy to find what I was looking for and customer service had the answers to all of my questions.
Paula Corley
May 31, 2021
Verified Buyer
Great products, (we love LOFT) and fast shipping. Note: only one piece arrived chipped - a saucer stacked inside a bowl, not wrapped sufficiently. All of the other pieces arrived without chips. I sent a photo of the chipped piece to customer service and am awaiting their reply.
Rebecca Snider
May 31, 2021
Verified Buyer
Good service and prompt response to any problems. The staff are very courteous and helpful
Leila Banijamali
May 31, 2021
Verified Buyer
Love Rosenthal and the incredible quality of dishware. Would have been perfect except for the out of stock items.
Vincent Carulli
May 30, 2021
Verified Buyer
Excellent product,excellent packaging.
Eric Ozanich
May 30, 2021
Verified Buyer
I was excellent. And it was delivered very quickly. Great job
M Hersh
May 30, 2021
Verified Buyer
Everything arrived in safe packaging in just a few days
Joanne Koontz
May 30, 2021
Verified Buyer
Excellent customer service! Quick shipping! Lovely quality. First item arrived chipped but a quick email was all that was needed to have another sent. Everyone was kind and helpful. If I could leave 10 stars I would!!
Joy Campbell
May 28, 2021
Verified Buyer
It was so easy to make my order, even though there was a sale going on! I chose the pieces I wanted, checkout was a breeze and my order arrived far sooner than I expected.
E D Long
May 28, 2021
Verified Buyer
Easy online ordering & perfect execution.
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
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help@rosenthalusa-shop.com
2018048000
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