Rosenthal Online Store
4.5 From 1 to 5
939 Reviews
Overall Ratings
5 Stars
720
4 Stars
100
3 Stars
34
2 Stars
29
1 Star
56
  • 939 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
Jun 24, 2021
Everything went so well ! We ordered from Canada .. We weren’t sure about the delivery and all !
Thank you
Jun 22, 2021
I give you a 5 out of 5 for the prompt and excellent personal support when my order got out of whack.

I give the site a 2-3 for the difficulty in placing the proper order. It was difficult to tell from images what bowls I had and thus what ones I needed to order to replace them. I have a 2-3" high and 5' across bowl ... turns out it might be a fruit bowl. But on the site - a top down view of the cereal bowl that says it measures between 3-8" across... I knew the soup bowls were wide - so assumed this was the next size down. Turns out they were 5' across (same diameter) as my bowls - but when they arrived they were also 5-6" tall. A side image of the bowl would have prevented me from ordering the incorrect one. ETC.

Ultimately - I love all my Rosenthal and Rosenthal line dinner ware - and would totally recommend you all to friends. BUT - the website and ordering needs to evolve.

with that said "Christopher" was amazing and a huge help and I look forward to hearing from him soon about my ... fruit bowls (??)....
Jun 22, 2021
Extremely happy with a professional delivery of stemware in quick time and safely too.
Jun 21, 2021
Loved the shopping experience - everything was well-packaged and arrived in perfect condition. I purchased Rosenthal dishes over 20 years ago and have never had to purchase a replacement set - they will last a lifetime and become heirloom pieces. You really get what you pay for!
Jun 17, 2021
FedEx ground shipping is a nightmare !!!
Jun 16, 2021
Shipped me the wrong item!
Jun 15, 2021
Amazing dinnerware, amazing service. Fas!
Unfortunately 2 bowls were damaged on arrival, however after reporting the defect, we were assured that we would get a replacement within 24 hours. This is fantastic, quick and efficient.
Jun 10, 2021
Excellent service. Item was shipped quickly.
Jun 09, 2021
Received my wine glasses today and they are beautiful! Just the right size. Looking forward to putting them to good use!
Jun 08, 2021
Absolutely beautiful, honestly breathtaking pieces. I’m so happy I purchased these for my collection and plan on adding more soon.
Jun 08, 2021
Fast shipping, carefully packaged, great service. Thanks
Jun 06, 2021
Very pleased with purchase! Thanks!
Jun 04, 2021
It is great to be able to receive an email when an out-of-stock product becomes available. The product is then promptly shipped and arrives in great condition. This was my third time ordering something and my experience has always been stellar.
Jun 03, 2021
My recent purchase was a few TAC2 dishes to replace and augment my existing set. I have not as yet received these items so this request for feedback is premature and should be better timed for your future customers. I will assume that the dishes I ordered will be what I expect but unfortunately, your brand is significantly tarnished in my mind as a result of your change in recent years to your manufacturing specifications of the TAC2 stemware line, which I have a significant collection of. I purchased some replacement pieces for this set at William Ashley here in Toronto a couple of years ago and returned them the same day upon discovering that they were manufactured with cheap green glass. Subsequently I have purchased the few pieces I needed directly and, although thankfully not green, they are substantially lighter in weight than my originals. Whether the lighter specifications were intended as some kind of design improvement is debatable, but ultimately irrelevant, given that these items are supposed to be open stock and therefore perfect matches to the items I purchased in the past. Simply put, if Rosenthal's motivation in making this change was to maintain or enhance margin, instead of value engineering, simply charge more for them. I expect open stock purchases to be identical matches rather than value engineered approximations of the originals. Unfortunately my experience with respect to your TAC2 stemware has left me with an irreversible aversion to purchasing any incremental Rosenthal products. Thanks at least for the opportunity to express my dissatisfaction.
Jun 03, 2021
Excellent products, website and service! Thank you!!!
Jun 02, 2021
Very user-friendly ordering process!
Jun 02, 2021
Easy ordering process, quick delivery and very happy with the quality product. Customer service was professional and handled pieces that were damaged in shipment happily and proficiently.
Jun 02, 2021
Excellent packaging and everything arrived safely.
Jun 01, 2021
received wrong items. customer service extremely slow.
Jun 01, 2021
irst of all, your customer service is superb. i ordered dinner plates that turned out not to match what I already had. Cconfused about the return process, i called Rosenthal. Christopher, the customer service manager, walked me through that process and made it easy. He went above and beyond; he was personable and understanding, committed to his job. Chris is extraordinary. He’s a keeper. And, by the way, within a few days, the wrong plates arrived in New Jersey, and the right plates arrived at my house.
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST

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