Diamond Decks
Home Improvement & Garden
4.9 From 1 to 5
69 Reviews
Overall Ratings
5 Stars
64
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
1
  • 69 Reviews
  • 10 / 10 Recommend
  • 9.8 / 10 TrustScore
Nov 08, 2016
Out with the old in with the new! Three years ago it became a must that we find a company to replace our deck. In 2007 we had a deck built by Quality Custom Decks through our custom home builder, Don Craighead Homes. The company he used was Quality Custom Decks, and this deck did not even last 9 years and actually looked as though it was 20 years old not to mention it had become dangerous. The Quality Custom Decks workmanship was horrible and the composite was installed improperly per the Representative from Evergrain Composite Decking after the representative made an inspection of our deck. Over the last three years we had received many estimates for rebuilding our deck however none could meet our main objectives which were to have a crew that was not hired off a street corner but worked for the company and to have that same crew from start to finish. Finally in May of 2016, I came across Diamond Decks and set up an appointment for a estimate using Trex. Donnie Ferguson came out explained his process gave us an estimate and offered a great warranty through his company on top of the Trex 25 year warranty. Diamond Deck using their own crew and was the main reason we decided to sign on the spot and the quote was good. Donnie’s crew was dependable, polite and did a fantastic job. The finished deck is wonderful and we could not be happier. We highly recommend Diamond Decks for a superb deck and wonderful workmanship. They are a company who stands by their word and delivers what they promise, on time and with no surprises.
Nov 06, 2016
Everything was terrific, starting with communication to the final product. Everything was done in a professional and timely matter. Diamond Decks is the way to go!
Nov 06, 2016
Everything was terrific, starting with communication to the final product. Everything was done in a professional and timely matter. Diamond Decks is the way to go!
Nov 03, 2016
Kyle came out to give me an estimate. I showed him some pictures of what I envisioned the porch to look like. He worked up the estimate from there asking questions and making suggestions to help me stay within my budget. There were crews for construction and subcontractors used for the painting/stain and electrical work. The construction crew showed up a week later and bulit the screen porch. They kept the site clean, no music blaring during work, and cleaned the site very well when they finished. Overall they did a very good job. They worked the entire time they were on the site except for their lunch break. They were polite, knowledgeable, very skilled, respectful, friendly, and helpful. They did not hestitate to consult with me in the event there was a decision to be made or a question raised during construction. A subtractor company, Dexpert, did the painting/staining. They did an "ok" job. My crew was messy and rushed through the job. They got paint and stain on solar shades I had just hung. They told me they didn't need to take down the shades because they paint around them all of the time. There were some minor issues, but the owners of Dexpert and Diamond Decks did not hestitate to personally get involved and to get the issues resolved. Anytime you have several subcontractors working on a job there are bound to be a few issues. What I REALLY appreciate about Kyle Brooks and Diamond Decks is his willingness to be the front contact for his company all of the time and especially when issues do arise. In fact, all of the owners and managers of the crews give their business card out right up front for contacts to be made directly to them. Usuaully, the customer has to go through a foreman or CSR, or secretary and the problems are difficult to get resolved. The manager of construction, "Mack," came out personally to fine tune a glitch and left if it very professionally completed. Chad, the owner of Dexpert, sent me check for the solar shade damage to replace them. Craig, the manager of Dexpert is coming out next week to do some staining on the newly added frame pieces. I mentioned them because they were a part of my package estimate from Diamond Decks. Diamond Decks.........Customer service is excellent. Communication A+. Skilled and professional workers. Resolution professionlly done. Thank you, Diamond Decks for another job well done!
Oct 25, 2016
They were great. The team was very professional. They kept us informed every step of the way and were very responsive to any suggestions or changes. I would definitely recommend them in the future. They were not the cheapest but I truly believe they are the best.
Oct 19, 2016
My cedar deck is beautiful, but their follow up was awful. They did a good job on the deck except for the fact that the stain people they hired -- the stain started fading real quick. I kept calling Diamond Decks to get hold of the stain people to contact me and re-stain the areas of the deck that had already worn off. Nobody did anything about it. I paid $15,000 for that deck. I am still angry at this point. They are a great young man, they had an architect that came in and figured out all the dimensions, and they did a great job on the build, but when I asked for a post to be moved they never came back and moved the post for me and they never had the stain people come back. They told me that cedar splinters. I give the salesmen an A because they are con artists.
Sep 27, 2016
I have 3 small children and needed a deck in my back yard because we have a steep drop off from our porch and need something safer. They made us the most beautiful deck. It is a work of art, solid and with a rounded edge that makes the whole backyard shine.

The whole experience from beginning to end was great. Kasey, was so helpful when making the appointment and Kyle was very knowledgeable and professional with his design.
Sep 26, 2016
We met with 3 other deck companies and we decided to go with Diamond Decks. They were a pleasure to do business with. Kyle and Mack communicated with us on a continuous basis. They were meticulous and did excellent work. We were happy with the end result and would not hesitate to hire again. They take pride in what they do and made sure they met up to our expectations.
Sep 26, 2016
Diamond decks did such an amazing job!!! We had our outdoor kitchen remodeled and knew the basics of what we wanted to include but they went above and beyond what we expected! They do amazing work and pay attention to detail, we were beyond happy. And I liked they asked both me and my husband to be there for the estimate, I never would have been able to explain the options, plus it helped my indecisive husband to just get it done after talking about doing this for yearssssss. So I was happy. Everything was done on time, contractors we've worked with before have gotten us used to the 2 week after timeframe, so this was a pleasant surprise! Overall amazing quality of work, easy to do business with, I definitely recommend!
Sep 26, 2016
We met with 3 other deck companies and we decided to go with Diamond Decks. They were a pleasure to do business with. Kyle and Mack communicated with us on a continuous basis. They were meticulous and did excellent work. We were happy with the end result and would not hesitate to hire again. They take pride in what they do and made sure they met up to our expectations.
Aug 30, 2016
A+ service from the beginning to the end. Thank you Diamond Decks for making this a stress free project for my husband and I. I'd recommend them to anyone looking to enhance their backyard.
Aug 30, 2016
I was referred by one of my friends who had used Diamond Decks on their decking project. They were extremely professional, on time, and did an excellent job. My wife and I couldn't be more happy with the project. I will use them again in the future if we need any other outdoor renovations.
Aug 30, 2016
A+ service from the beginning to the end. Thank you Diamond Decks for making this a stress free project for my husband and I. I'd recommend them to anyone looking to enhance their backyard.
Aug 30, 2016
I was referred by one of my friends who had used Diamond Decks on their decking project. They were extremely professional, on time, and did an excellent job. My wife and I couldn't be more happy with the project. I will use them again in the future if we need any other outdoor renovations.
Aug 26, 2016
I couldn't be more happy with how our project turned out and how wonderful this company is! Communication is so important while building a big project and ANYTIME we called they always got back to us immediately. I will definitely be using this company again and have referred them to many of our friends.
Aug 26, 2016
My husband and I had this vision of how we wanted our dream patio built and Diamond Decks made our vision a reality. Thank you Kyle for your knowledge and ability to put our thoughts onto paper and then to life. We highly recommend this business.
Aug 22, 2016
From start to finish, the company did what they promised and completed the job to satisfaction.
Jul 15, 2016
They did a great job! They were very fast and efficient. They really are the experts on pergola building.
Jul 02, 2016
Donnie is knowledgeable and professional. I have had a number of compliments on the deck already and staining is not yet complete. Very reasonable price for the quality of the product. Would certainly give a highly favorable recommendation.
Jun 03, 2016
Absolutely first rate in every respect. Highly recommend.
About Diamond Decks
Diamond Decks is a San Antonio deck and outdoor living contractor with more than 20 years of experience. Diamond Decks constructs decks, patio covers, pergolas, arbors, and outdoor kitchens. Diamond Decks' services also include decorative concrete. Regardless of project size or budget, Diamond Decks focuses on the unique needs of its customers to create transformational outdoor living areas. Home Advisor verified reviews rate Diamond Decks as professional, personable, and accommodating with excellent customer service and superior craftsmanship.
Diamond Decks is a Verified Merchant
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