Courtney Pfahler
Verified Buyer
Feb 23, 2017
The shipping is so incredibly slow. I've ordered tons of packages from other countries and they've never taken even half as long as my RockSound shipments have. I've had two packages been lost in the mail. And whenever I try to report my packages being lost/delayed, the customer service is horrible and not helpful at all.
Gina Jawahir Mat Jan
Verified Buyer
Jan 24, 2017
i have mixed feelings about my purchase, the first one i ordered was the summer 2016 issue, but it never got here. but i didn't falter and ordered other issues that got here safely after a few tries. so, ultimately, i probably would make another purchase, but we'll see. anyway, i understand that by using clear plastic, u also do free advertising, but i think u probably should use a non-transparent plastic so that ill-intent people won't steal them, but then again, that's just my suggestion. have a good day.
Laureen Mohaemd
Verified Buyer
Sep 27, 2016
It took TWO+ weeks for my magazine to get to my location (Oregon, USA) and all the while I was waiting, I was e-mailing the staff back and forth trying to figure out what happened. They had no record of my transaction, so I had to send a copy of my bank statement, which I did not feel comfortable with, but I did anyway. I got my magazine, but I will not order from the website, ever again. It just took too long. I will say, though, that the staff who was helping me was very friendly.
About Rock Sound
The world's greatest alternative music source. Online all the time, in print every four weeks
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