Redleg12
Verified Buyer
Feb 19, 2018
Great Customer Service!
Great company - So easy to use & very fast.
The first time used Puffinclouds input the wrong address for delivery and i emailed them to change this. They emailed me immediately and arranged for my items to be delivered to the alternative address! 5 Star Customer service which is very rare nowerdays!
Great company - So easy to use & very fast.
The first time used Puffinclouds input the wrong address for delivery and i emailed them to change this. They emailed me immediately and arranged for my items to be delivered to the alternative address! 5 Star Customer service which is very rare nowerdays!
Steve Wort
Verified Buyer
Oct 24, 2017
Best online company I have ever dealt with!
Best online company I have ever dealt with! On my first order I made a mistake which Puffin Clouds (Ryan) sorted out for me effortlessly with the correct order being back to me the next day, fantastic considering they could have chosen to have left me high and dry.
Latest order caused a delay from the manufacturer so I again contacted customer service and the next day my juice arrived (creating behind the scenes work for them) - again excellent service which I doubt other companies would or could match. I will use Puffin Clouds solely going forward and cannot recommend highly enough.
Special mention to Ryan for providing such great service on both occasions.
Thanks, Steve W
Best online company I have ever dealt with! On my first order I made a mistake which Puffin Clouds (Ryan) sorted out for me effortlessly with the correct order being back to me the next day, fantastic considering they could have chosen to have left me high and dry.
Latest order caused a delay from the manufacturer so I again contacted customer service and the next day my juice arrived (creating behind the scenes work for them) - again excellent service which I doubt other companies would or could match. I will use Puffin Clouds solely going forward and cannot recommend highly enough.
Special mention to Ryan for providing such great service on both occasions.
Thanks, Steve W
Ryan Pavey
Verified Buyer
Oct 15, 2017
What a fantastic company
What a fantastic company. The problem with online stores these days is that usually you receive a poor careless service. Not with Puffin Clouds. The service was impeccable. There was a slight mix up with the order but they corrected my order & then some. I will now be using Puffin Clouds for all my future vaping needs.
What a fantastic company. The problem with online stores these days is that usually you receive a poor careless service. Not with Puffin Clouds. The service was impeccable. There was a slight mix up with the order but they corrected my order & then some. I will now be using Puffin Clouds for all my future vaping needs.
Tracy Mendoza
Verified Buyer
Jul 14, 2017
Firsr Class for Vaping Supplies
I highly recommend this supplier for all your vaping requirements. The standard of service is absolutely first class and communication in the event of a stock issue is excellent. Friendly and professional I am really impressed and look forward to using them again and again!
I highly recommend this supplier for all your vaping requirements. The standard of service is absolutely first class and communication in the event of a stock issue is excellent. Friendly and professional I am really impressed and look forward to using them again and again!
Response from Puffin Clouds
Jul 26, 2017
Thank you Tracy for taking the time to write a review - we really appreciate it. Hope you're enjoying the Purity Freedom Juice :) Best regards Ian
Graphic Zest
Verified Buyer
Jun 16, 2017
Fabulous customer service - hard to come by these days!
Having ordered 4 10ml bottles of e-juice, I realised from my previous bottle that I was having the nicotine level too high. I emailed Ryan at Puffin Clouds and he couldn't have been more helpful. He changed the order for me just before it was about to ship and offered me some friendly advice regarding making the switch to vaping. Superb customer service, friendly and supportive staff and excellent delivery and quality of goods. Faultless! My go-to company for vaping essentials!
Having ordered 4 10ml bottles of e-juice, I realised from my previous bottle that I was having the nicotine level too high. I emailed Ryan at Puffin Clouds and he couldn't have been more helpful. He changed the order for me just before it was about to ship and offered me some friendly advice regarding making the switch to vaping. Superb customer service, friendly and supportive staff and excellent delivery and quality of goods. Faultless! My go-to company for vaping essentials!
Response from Puffin Clouds
Jun 19, 2017
Thank you Mark for taking the time to write such a nice review - we really appreciate it. Hope everything goes well with your switch to vaping and just drop us a line if we can be of any further assistance. Thank you once again :) Kind regards Ryan
collette dixon
Verified Buyer
Response from Puffin Clouds
May 15, 2017
Thank you Collette - really appreciate you taking the time to write a review. Glad to hear you're enjoying the Limitless Pulse :) Best regards Ian
Ryan
Verified Buyer
Response from Puffin Clouds
May 03, 2017
Thank you Ryan for taking the time to write a review - we really appreciate it. Hope you're enjoying the Purity :) Best regards Ryan
Response from Puffin Clouds
May 02, 2017
Thank you Martin for taking the time to write a review - we really appreciate it :)
Jenny K
Verified Buyer
Response from Puffin Clouds
May 02, 2017
Awww :) thank you Jenny - we love you too! Bulk orders on a regular basis and always so nice - what more could you ask for in a customer! Thank you for taking the time to write such a nice review - we really appreciate it. Best regards Ian
Response from Puffin Clouds
May 02, 2017
Thank you Russ for taking the time to write a review - we really appreciate it. Hope you're enjoying the Limitless Pulse and the Purity. Best regards Ryan
Response from Puffin Clouds
May 02, 2017
Thanks Tim - really appreciate that :) Best regards Ian
About Puffin Clouds
Puffin Clouds is a family-owned and run online retail business that has been in operation since 2016. We pride ourselves on quality products, value for money and customer service. Puffin Clouds specialises in selling quality electronic cigarettes and e-liquids. With our own unique range of branded products that include Purity, eVo, SMOK, Limitless, Aspire & Innokin, we are able to offer the highest quality products at very competitive prices. However, our service does not end with the simple supply of goods. We pride ourselves on quality customer service to ensure you have an excellent online shopping experience. Only that way will you come back time and time again and recommend our site to others.
Puffin Clouds Limited InForm House, 118 Main Street Buckshaw Village Lancashire PR7 7BZ United Kingdom
Puffin Clouds is a Verified Merchant
Questions? Contact Us
help@puffinclouds.co.uk
+44 (0)1772 369 123
9am to 5pm
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