Pinnacle Life Insurance
4.5 From 1 to 5
84 Reviews
Overall Ratings
5 Stars
61
4 Stars
13
3 Stars
4
2 Stars
0
1 Star
6
Reviews 84
Recommend 10 / 10
TrustScore 9 / 10
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Auck K
Feb 26, 2018
Verified Buyer
It was super easy to apply online with Pinnacle. No hassle, everything was done online. Also got a call from customer service to see if I had any questions regarding my policy, great service. Competitive prices too, best I could find.
Response from Pinnacle Life
Feb 26, 2018
Hi Kristen. We're glad that you found getting the cover you needed so easy. We'll make sure the rest of the team sees your feedback as well. Have a great day.
Julian P
Feb 14, 2018
Verified Buyer
I found their on line application process very easy and simple to follow , and after comparing their price against all of the other suppliers in NZ for the same amount of cover , Pinnacle life was at least 20 % cheaper .. Its a No Brain`er really , why would anyone want to pay any more of their hard earned dollars to anyone else .. its refreshing to know that there are still insurance companies out there that offer better value for money .. well done Pinnacle its a win win for all concerned ..
Response from Pinnacle Life
Feb 14, 2018
Thanks for taking the time to feedback on your experience Julian. We’re glad you found it so easy and such great value for money - as those are two things that are really important to us to deliver to our customers.
Al D
Feb 12, 2018
Verified Buyer
Recently signed up with Pinnacle for myself and wife. easy to go through questionnaires, vary prices with cover, and get payment in place. hopefully we won't have to drawn on the policy for a LONG time.
Response from Pinnacle Life
Feb 12, 2018
Al. Thanks for taking the time to write this great review. We're really pleased you found the process easy, as that's what we're passionate about. Wishing you and your family a great 2018 ... and lots more great years after this!
Liz C
Feb 05, 2018
Verified Buyer
I found the whole process easy, forms were straight forward, cost of premiums are great.
Found their customer service department helpful and I didn't feel rushed.
Would highly recommend company.
Response from Pinnacle Life
Feb 05, 2018
Thanks Liz. We're glad you found us so easy to do business with, as our mission is to help people get great value for money life insurance, easily and simply. Have a great day.
Kristen S
Jan 24, 2018
Verified Buyer
Thanks Pinnacle for your straight forward and easy online application process. Also thanks to your customer service on the follow up call :) Great service.
Response from Pinnacle Life
Jan 24, 2018
Hi Kristen. We're glad that you found getting the cover you needed so easy. We'll make sure the rest of the team sees your feedback as well. Have a great day.
David S
Jan 18, 2018
Verified Buyer
Easy process to get covered and the most competitive price we saw.
Response from Pinnacle Life
Jan 18, 2018
David. Thanks for taking the time to give us your feedback. We pride ourselves on making it easy for our customers to get value for money cover. Glad we’ve helped you get the cover you needed. Have a great Christmas and New Year.
Jade-Ceres D
Dec 20, 2017
Verified Buyer
Very easy process of getting life insurance -- even when my application had to go through underwriting due to family health history, I got a call the next day to get everything settled. The rates I got were very fair. I did extensive research before getting life cover and I know that they're still the most affordable. The 98% payout rate was what mattered to me more than the price. I've personally seen their claims process at work (another family member is insured with them) and I know that they're true to their word. At the end of the day, I want to make sure that my family gets the money to help them carry on.
Response from Pinnacle Life
Dec 20, 2017
We're so glad that your family, and yourself have had such good experiences with Pinnacle Life. At the end of the day, the most important thing we do, is to ensure that we manage a person's claim process as quickly as possible - as that is the real test of our customer commitment. And we're really proud of our 98.8% payout rate on all claims received.
Leeanne T
Nov 09, 2017
Verified Buyer
They did what I want and easy to understand hope it keep up this way
Response from Pinnacle Life
Nov 09, 2017
Leeanne - glad you found it easy to understand and that we could help you get the cover you needed. Thanks for the feedback.
Dennis C
Oct 31, 2017
Verified Buyer
So easy to use online done in 5 minutes. Great prices cheaper than anywhere else.
Response from Pinnacle Life
Oct 31, 2017
Thanks Dennis - glad you found it easy to get the cover you needed.
Theresa W
Oct 20, 2017
Verified Buyer
I'm not computer savvy but Pinnacles Website is really easy to navigate. Ive been looking around for funeral cover for my mother and I found the "Feeling Lost" page helpful for the cover types available
Response from Pinnacle Life
Oct 25, 2017
Thanks Theresa. We're glad that you found the "Feeling Lost" information useful. We have tried to provide information here that help people make informed decision about what cover they may need.
Roger T
Oct 09, 2017
Verified Buyer
Don't trust this company's online quotes! Once they approve your policy they then ask for a higher price. Why? Because of the "healthy living" clause. Basically answer "yes" to having ANY health issue, including cold or flu, and it triggers an increase to the price above the quote. Answer "no" to ever having cold or flu and they may refuse to pay your claim. It's a scam.
Response from Pinnacle Life
Oct 10, 2017
Hi Roger, we are sorry that you feel that our online process wasn’t what you were expecting. We aim to have an easy online application process which is transparent and honest – with our average rating for the experience being 9 out of 10 by our customers. Over 32% of our customers receive the healthy living discount when they apply for a new policy online, and we have paid 98.8% of all claims made by our customers since we started doing business.” Obviously we won't talk about your personal application here, but we would be happy to discuss your case again if you want to get in touch”.
Cherry C
Jul 10, 2017
Verified Buyer
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Allan M
Jan 05, 2014
Verified Buyer
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Rick H
Dec 19, 2013
Verified Buyer
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Katherine G
Oct 10, 2013
Verified Buyer
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Nancy R
Sep 22, 2013
Verified Buyer
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Adam K
Jul 31, 2013
Verified Buyer
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Andrew M
Jul 26, 2013
Verified Buyer
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Chris N
Jul 17, 2013
Verified Buyer
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Maria M
Jul 16, 2013
Verified Buyer
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About Pinnacle Life
When Pinnacle Life launched back in 1998, buying life insurance was a real hassle. Appointments with brokers, awkward personal questions and heaps of paperwork, just to get a quote. We wanted every Kiwi family to have the choice of getting the protection of life insurance. But if we wanted this to happen, we had to find a better way to do business. So, we invited Kiwis to deal with us directly, cutting out the cost and hassle of brokers and banks. Pretty radical stuff 20 years ago! Today, nearly 8 out of 10 people who apply get their life covered and their policy issued – there and then.
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Pinnacle Life is a Verified Merchant
Questions? Contact Us
ask@pinnaclelife.co.nz
0800 22 22 23
09:00 - 17:00 M-F
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