Jan 20, 2021
Disgusting customer service experience. I erroneously sent money to a closed bank account in Nigeria in December 2020. In that case, the transaction should not even go through. It went through after 3 days even when the account was listed as closed. I had to contact PingExpress to issue me invoice. But Ping Express would not even help to resolve the issue. I checked their website to see complaints procedure and realise I have to register my complaint within 3 months. I have asked them for details of whom to write over a month now, No response other than that they would respond as soon as possible.
About Ping Express
Online Money Transfer to friends and family in Africa with Ping Express. Easy, secure and guaranteed exchange rates and ultra low fees.
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