4.2 From 1 to 5
13 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 13 Reviews
  • 9 / 10 Recommend
  • 8.4 / 10 TrustScore
Jan 23, 2019
Horrible communication. Placed order
12/30/2018 and was billed. After
3 unanswered emails & 2 phone calls,
finally, told today, 1/23/19, more than
3 weeks later, item is “out of stock”.
All if this communication was on my
own time and effort. never
made any effort to contact me. If I had
not contacted them myself. I do not
believe my order would have been
refunded. This is a poor way to do
Would I order from
again? Sadly, no. Not worth the time
& effort.
Jan 17, 2019
good prices, poor customer service. . .unfortunately, do not reply to email questions about your order
Dec 03, 2018
I purchased a sleepypod pet carrier which was rather expensive for a pet carrier. The zipper portion broke within the first month of use. Because the carrier didn't break within the first 15 days of receiving, Pet Hoot refuses to replace the top portion of the carrier which is defective. I've tried to go through sleepy pod yet they won't help due to purchasing from Pet Hoot. Had I known I'd have such an issue going through Pet Hoot, I wouldn't have gone through them at all. I called customer service and Alex was rigid regarding the rules, even when I asked to speak to a supervisor, Alex said it wouldn't make a difference and didn't forward me on. I will never go through Pet Hoot again for anything, and I will definitely tell all my dog contacts, friends, and family to NEVER order from this company because they do not take care of their customers.
Nov 01, 2018

Service was great.GottheproductIbelieveinjust2days.ItisjustwhatIwanted.
Oct 16, 2018
Exactly what I wanted at the best price out there!
Aug 19, 2018
Excellent company!! Very accommodating!
Jun 23, 2018
Fast and effortless. My pets thank you.
Jun 14, 2018
Fast shipping great price great product thank u
Jun 13, 2018
quick and easy purchase
May 17, 2018
Perfect order!
May 14, 2018
Fast and free shipping, great price!
May 08, 2018
They had the product I was looking for, in the size I wanted and at a very good price. It arrived quickly and undamaged, which was surprising since the package had not been handled with kid gloves. I'll be shopping here again! Thank you!!
Apr 03, 2018
Fast mailing of product.
About PetHoot
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