I purchased a sleepypod pet carrier which was rather expensive for a pet carrier. The zipper portion broke within the first month of use. Because the carrier didn't break within the first 15 days of receiving, Pet Hoot refuses to replace the top portion of the carrier which is defective. I've tried to go through sleepy pod yet they won't help due to purchasing from Pet Hoot. Had I known I'd have such an issue going through Pet Hoot, I wouldn't have gone through them at all. I called customer service and Alex was rigid regarding the rules, even when I asked to speak to a supervisor, Alex said it wouldn't make a difference and didn't forward me on. I will never go through Pet Hoot again for anything, and I will definitely tell all my dog contacts, friends, and family to NEVER order from this company because they do not take care of their customers.

Service was great.GottheproductIbelieveinjust2days.ItisjustwhatIwanted.

Exactly what I wanted at the best price out there!

Excellent company!! Very accommodating!

Fast and effortless. My pets thank you.

Fast shipping great price great product thank u

quick and easy purchase

Perfect order!

Fast and free shipping, great price!

They had the product I was looking for, in the size I wanted and at a very good price. It arrived quickly and undamaged, which was surprising since the package had not been handled with kid gloves. I'll be shopping here again! Thank you!!

Fast mailing of product.