Mary Baker
Verified Buyer
Jan 23, 2019
Horrible communication. Placed order
12/30/2018 and was billed. After
3 unanswered emails & 2 phone calls,
finally, told today, 1/23/19, more than
3 weeks later, item is “out of stock”.
All if this communication was on my
own time and effort. Peazz.com never
made any effort to contact me. If I had
not contacted them myself. I do not
believe my order would have been
refunded. This is a poor way to do
business.
Would I order from Peazz.com
again? Sadly, no. Not worth the time
& effort.
12/30/2018 and was billed. After
3 unanswered emails & 2 phone calls,
finally, told today, 1/23/19, more than
3 weeks later, item is “out of stock”.
All if this communication was on my
own time and effort. Peazz.com never
made any effort to contact me. If I had
not contacted them myself. I do not
believe my order would have been
refunded. This is a poor way to do
business.
Would I order from Peazz.com
again? Sadly, no. Not worth the time
& effort.
Lindsay My
Verified Buyer
Dec 03, 2018
I purchased a sleepypod pet carrier which was rather expensive for a pet carrier. The zipper portion broke within the first month of use. Because the carrier didn't break within the first 15 days of receiving, Pet Hoot refuses to replace the top portion of the carrier which is defective. I've tried to go through sleepy pod yet they won't help due to purchasing from Pet Hoot. Had I known I'd have such an issue going through Pet Hoot, I wouldn't have gone through them at all. I called customer service and Alex was rigid regarding the rules, even when I asked to speak to a supervisor, Alex said it wouldn't make a difference and didn't forward me on. I will never go through Pet Hoot again for anything, and I will definitely tell all my dog contacts, friends, and family to NEVER order from this company because they do not take care of their customers.
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