Pet Travel Store
4.7 From 1 to 5
871 Reviews
Overall Ratings
5 Stars
700
4 Stars
109
3 Stars
41
2 Stars
11
1 Star
10
  • 871 Reviews
  • 10 / 10 Recommend
  • 9.49 / 10 TrustScore
Carol H
Verified Buyer
PreferPets Backpack Carrier
Jun 19, 2020
Bennie is comfortable for this carrier as it works carried by the single handle. He is not comfortable hanging off my back. I think if it worked up front it might be better.
Betty G
Verified Buyer
Pet Crate Bowl
Jun 17, 2020
Quick service. Product was as advertised. Perfect size for puppies and cats. Wish you had more in stock.
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Response from Pet Travel Store
Jun 17, 2020
Thank you for your review. We will have more crate bowls soon. COVID has held up our shipment.
Laura E
Verified Buyer
DATAMARS Microchip Scanner Compact Max
Jun 17, 2020
Very easy to use and extremely convenient to have when traveling to countries that require my dogs to be microchipped. I gives me a lot of peace of mind!
Robin L
Verified Buyer
TSA Fast Pass® Leash & Harness for In-Cabin Airline Travel
Jun 16, 2020
Excellent customer service. The item I ordered didn't work out but I was able to return it, no problem. I will be looking at the website for other items.
Beverly J
Verified Buyer
Pet Carrier SturdiBag
Jun 04, 2020
My dog loves her carrier. She jumped in and did not want to come out for a long time. Thanks for the recommendation.
Cynthia M
Verified Buyer
PreferPets Backpack Carrier with Privacy Covers
Jun 03, 2020
Just the right size and served the purpose of transporting my 6 lb puppy on the airline. He slept comfortably
all the way!
susanne van iersel
Verified Buyer
Pet Crate Pad Small
Jun 02, 2020
Due to COVID my shipment was heavily delayed. After contact with Pet Travel Store, they have been chasing the parcel and it arrived just in time for my trip. Great customer service in resolving an issue. the pooch pad itself is awesome, this is my third buy, the best way to keep pets comfortable and dry during longer trips
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Response from Pet Travel Store
May 26, 2020
We have contacted you regarding the delay in delivering your order. This delay was due to COVID-19 schedules and beyond our control. We have offered a prompt refund or will send replacement.
Hyunjoon
Verified Buyer
PreferPets Backpack Carrier with Privacy Covers
May 28, 2020
Our first order apparently didn't get through to Germany, but the PetTravelStore team was super helpful and we got a replacement right away. The product itself is high quality and super comfortable for both our Chihuahua to sit in and for us to carry. Couldn't be happier :)
Patti L
Verified Buyer
DATAMARS OmniMax Microchip Scanner
May 28, 2020
Great product and quick and prompt delivery. I called regarding this microchip scanner and the customer service person was very helpful and friendly.
Mary L
Verified Buyer
TSA Fast Pass® Leash & Harness for In-Cabin Airline Travel
May 20, 2020
Very accommodating. First purchase was too small. Sent out larger one even before I sent the other back. The too small one is being shipped back as I write this
Rizwati F
Verified Buyer
Travel Cat Litter Tray
May 19, 2020
I bought the Travel Cat Litter Tray for a day-long trip to L.A. last month and it was a true lifesaver and blessing for my cat, Indiana! She first used it in morning at PDX airport's 'pet area,' where she could have some privacy. At first she cried out but then she got into the rhythm and relieved herself!
Later on, in the evening at LAX, on the way back, I set it out for her on the floor of a bathroom stall and she used it again.
This litter tray is fantastic - and very easy to wash.
My tip to other cat guardians - make sure you bring enough litter!


Tess G
Verified Buyer
DATAMARS OmniMax Microchip Scanner
May 14, 2020
I was a little hesitant at first buying but it works really well and shipping was fast and easy . It really does read all chips and is easy to use.I plan on starting a rescue in a few years but for now was just tired of driving all the way to our pound to get dogs checked for chips.In a few months I will be back to buy the smaller one to keep in my purse.
Nathan D
Verified Buyer
TSA Fast Pass® Leash & Harness for In-Cabin Airline Travel
May 07, 2020
Great product!
ruth c
Verified Buyer
Microchip Vet Breeder Bundle 50 Registered
Apr 29, 2020
Always fast and easy to order and delivery is very fast.
Marsha W
Verified Buyer
Pet Crate Bowl
Apr 24, 2020
so far so good, holding up well and fairly easy to remove for cleaning. delighted to find out not only made in USA but a women owned business that employs people with disabilities! you should advertise those details as applicable in descriptions!
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Response from Pet Travel Store
Apr 24, 2020
Thank you for your kind review, Marsha. Good point and we will add that to our website. BTW, Pet Travel and Pet Travel Store are both woman-owned businesses. :-)
Rachele N
Verified Buyer
Pet Carrier SturdiBag
Apr 23, 2020
I bought this carrier for my cat. She does not usually like to be in enclosed spaces, yet she loved this carrier from the very first moment I took it out of the box. I left it in the living room for several weeks before leaving, and she spent a few hours napping inside almost everyday. Traveling was stressful of course, but I think the way she familiarized with this carrier made the process so much easier on her. We took two long flights (5 hours and 9 hours), I washed the carrier in the washing machine after that and it still looks great and in perfect conditions!
Louis S
Verified Buyer
Live Animal Stickers for Airline Cargo Crates
Apr 21, 2020
I received more types of stickers than I needed. I simply needed stickers for my dog but received stickers for other animals that I don’t have. Otherwise, am very pleased with your product.
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Response from Pet Travel Store
Apr 21, 2020
Hi Louis - the sticker that you received that showed other animals (turtles, fish, chicks) is a standard sticker and it is required by IATA and the airlines. If your pet is not a dog (a cat maybe) then write CAT in the space below the pictures.
Michael Zitkus
Verified Buyer
Pet Carrier Bergan
Apr 20, 2020
Within one ride to the vet, my cat tore through one of the openings. We will need to buy another soft carrier but won’t be buying one of these again. Poor quality.

I forgot to add: my cat is declawed- simply her just leaning against the screen ripped it open.
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Response from Pet Travel Store
Apr 20, 2020
Michael - we regret that you had a problem with the Bergan carrier. Although it is a budget carrier, it is one of our best sellers and we have not received a similar comment about it. We would note that a cat's claws can tear through ventilation netting in many carriers. If you have a cat who is not comfortable in its carrier and chews and/or claws, the SturdiBag or a plastic pet crate might be an option to consider. RESPONSE TO SECOND COMMENT: This sounds like the damage was caused by a product defect. Please email Jason at custsvc@pettravelstore.com and we can make those arrangements.
Jeff M
Verified Buyer
Petmate Airline Cargo Crate Intermediate
Apr 20, 2020
The crate is perfect and arrived quickly with all the items my cat needs to travel safely by airplane. The staff of Pet Travel Store are very kind; knowledgeable, and helpful. I’m very glad I called them for advice, service, and product. They fully met my needs and exceeded my expectations.
Aerin M
Verified Buyer
Pet Carrier Sherpa On Wheels
Apr 13, 2020
Top of the line. Fits 2 medium to small cats. Does not tip over unlike any other rolling pet carrier I have had. It was not clear at all, though, how to attach the little flag but I really didn’t care about it, so to me it was not a big deal.
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
Pet Travel Storeis a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST

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