Pet Travel Store Art
4.7 From 1 to 5
74 Reviews
Overall Ratings
5 Stars
61
4 Stars
5
3 Stars
7
2 Stars
0
1 Star
1
Reviews 74
Recommend 9 / 10
TrustScore 9.4 / 10
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Alfira Shomarova
Mar 13, 2023
Yo no he enviado mascota con ustedes, pero he visto algunas referencias buenas.
Response from Pet Travel Store
Nov 22, 2023
Gracias, Rosa. Estamos encantados de ayudarle
Julija P
Mar 06, 2023
Verified Buyer
Helpful staff.
But the printed page with the info is blurry.
Response from Pet Travel Store
Mar 06, 2023
Julija - we regret that your product was not up to standards. Please send an email to custsvc@pettravelstore.com and have your order reissued. Susan
Shannon G
Mar 03, 2023
Verified Buyer
2 of the 3 series 200 airline crates cracked around the top handle during transit. Otherwise, the bowls attached well and the sales person’s suggestion of the right size for the cats was spot on
Response from Pet Travel Store
Mar 06, 2023
Shannon - we are sorry to hear that several of your crates arrived damaged. Can you send a picture to custsvc@pettravelstore.com with your order number (176803) and details? When is your travel date? Are the crates unusable?
Brian T
Feb 24, 2023
Verified Buyer
Very comprehensive packet for travel to Switzerland....it makes it much easier to have all the documents and tips needed to get everything in order for travel
Response from Pet Travel Store
Feb 28, 2023
Thank you, Brian. We try to keep our packages orderly, comprehensive and certainly current. We wish you safe travels.
Samantha James
Feb 13, 2023
Makes pet travel documentation easy and ensures most updated information. Fast, friendly, knowledgeable service
Alicia Davis-Alfaro
Feb 13, 2023
Very informative
Victor H
Feb 13, 2023
Verified Buyer
order shipped immediately and arrived in plenty of time.
Response from Pet Travel Store
Feb 28, 2023
Thank you for your comments, Victor. We try to ship our orders same day or the next day as we know that pet owners may have deadlines for travel. Thank you for your business.
Melissa C
Jan 18, 2023
Verified Buyer
I recently purchased 5 pet carriers. One arrived broken and Pet Travel Store immediately sent me a replacement. Great company, great customer service, and great employees!
Ivette Rodriguez
Dec 13, 2022
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John Booth
Dec 13, 2022
All good so far will give another report on receiving goods ok
Ellen Johnson
Dec 13, 2022
Jason is the epitome of service excellence! Due to circumstances beyond our control, it took the better part of 24 hours to complete my order but Jason's diligence and PATIENCE finally completed the transaction. Others might have given up in frustration as I myself was tempted to do but his perseverance was encouraging and ultimately successful. I would recommend that he be appointed as instructor for other customer service agents in how to deliver service excellence! It is a rare commodity these days. I am happy and confident that my pets will be safe and comfortable on our long journey, thanks to Jason!!
Response from Pet Travel Store
Dec 13, 2022
Ellen - we appreciate your review. It was our pleasure to assist you. The Pet Travel Store Team
Ashley
Nov 21, 2022
Verified Buyer
Delivery was quick and item arrived in great condition! Really love the quality of the product!
Bernadette D
Nov 08, 2022
Verified Buyer
They were very helpful when I had questions about the crate. They also shipped my items out very quickly.
Rosalind R
Sep 28, 2022
Verified Buyer
Pets love them.
Jacques l
Sep 18, 2022
Verified Buyer
Still blaming Covid for late deliveries?!
Response from Pet Travel Store
Sep 19, 2022
Jacques - unfortunately, we have no control over International deliveries. We also offer FedEx International Shipping; however, it is more expensive. We just checked your tracking and your order is in Malta currently. We hope that you local delivery service has notified you. Susan
Sandra G
Sep 09, 2022
Verified Buyer
The dog bones arrived smashed via FedEx. We would likely break them in half anyway, but the package was crushed. The package should have been padded.
Response from Pet Travel Store
Sep 09, 2022
Sandra - we appreciate your comments and will initiate them promptly. Can you send us an image of the package when it arrived? Send it to custsvc@pettravelstore.com. Thank you.
Daria L
Aug 29, 2022
Verified Buyer
Amazing support even better than the concierge service I used as well. They were needed because I actually needed my dog examined and the correct certification to be signed.
Claudia M
Aug 20, 2022
Verified Buyer
I was so happy to find your website. Planning to travel internationally with our Kona iki has been such a challenge to find all the info necessary. The pet travel store has been so helpful with information and necessary documents, such as the pet passport!
Thank you so much!
Kristin C
Aug 05, 2022
Verified Buyer
There are many, many requirements for the crates when it comes to shipping your pets internationally. The PetTravelStore.com had everything I needed to meet the requirements.
Peter V
Jul 25, 2022
Verified Buyer
Nice items. Shipped promptly.
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
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Pet Travel Store is a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST
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