Pet Travel Store Art
4.7 From 1 to 5
74 Reviews
Overall Ratings
5 Stars
61
4 Stars
5
3 Stars
7
2 Stars
0
1 Star
1
Reviews 74
Recommend 9 / 10
TrustScore 9.4 / 10
Write a Review
Deepika Akula
Dec 14, 2023
An amazing blessing for any pet parent who wants to travel with their pets. The continuous email support is simply superb, any questions you have are answered in detail and with patience. Thank you for this amazing service!! Keep up the good work
Sandra Viviana Gomez Rodriguez
Dec 13, 2023
.
Response from Pet Travel Store
Dec 13, 2023
Sandra - thank you for taking the time to leave us a rating. We work very hard to serve our customers. We hope to assist you in the future. The Pet Travel Store Team
Gabor
Dec 12, 2023
Verified Buyer
Easy, polite, fast.
Response from Pet Travel Store
Dec 13, 2023
Gabor - thank you very much for your response and support of our business. We hope to assist you with your pet travel needs in the future. The Pet Travel Store Team
Renee L
Nov 28, 2023
Verified Buyer
The Delta documents were unnecessary. The passport doesn't fit the passport cover & is of low quality. Why sell the cover if it doesn't fit the documents you produced? The disposable litter boxes don't flatten out at the bottom & the back gets wet so it leaves a mess.
Response from Pet Travel Store
Dec 01, 2023
We apologize for the inconvenience you have experienced with our Delta documents and passport cover. We strive to provide our customers with the highest quality products, and we regret that we have not met your expectations. We will look into the issue with the passport cover and make sure that it fits the documents properly. We are also sorry to hear that the disposable litter boxes did not flatten out at the bottom for you and left a mess. We have been selling these for years and have had no similar feedback. We will look into this issue and make sure that the litter tray works properly. Thank you for bringing this to our attention. The Pet Travel Store Team
Mary W
Nov 25, 2023
Verified Buyer
Easy to order online and great customer service. The kennel water bottle I purchased leaked, but I was promptly sent a replacement by Pet Travel Store which was appreciated.
Response from Pet Travel Store
Nov 25, 2023
Mary - thank you for your kind review and for taking the time to post it. We work hard at providing great customer service to our customers. We wish you safe travels and hope to assist you again in the future. The Pet Travel Team
Joyce & Doyle Lindsey
Nov 13, 2023
Got answer right away that was helpful.
Response from Pet Travel Store
Nov 13, 2023
Thank you for your kind review, Joyce and Doyle. We are happy to help pet parents who are planning travel with their pet. The Pet Travel Store Team
Britney A
Nov 10, 2023
Verified Buyer
The crew delivered what they promised and the forms were very helpful.
Kathleen F
Oct 27, 2023
Verified Buyer
Excellent service
Response from Pet Travel Store
Oct 27, 2023
Thank you so much for your review. All of us truly appreciate it. The Pet Travel Store Team
Lynn Hanson
Oct 13, 2023
purchased two pet travel crates from the Pet Travel Store for shipping to St Vincent. The service was excellent. Jason was very helpful and dealt with my endless queries with speed and professionalism.
Response from Pet Travel Store
Nov 22, 2023
Hi Lynn - sorry for the delay in thanking you for your kind words. We hope to assist you in the future if you need us. The Pet Travel Store Team
Darlene M
Oct 12, 2023
Verified Buyer
What I ordered was delivered quickly and was exactly as it was described. I would definitely buy from them again.
Linda B
Sep 26, 2023
Verified Buyer
Still have not received the Pet Carrier?
Very slow.
Response from Pet Travel Store
Sep 27, 2023
Linda - we regret the delay. Deliveries to Canada can take a bit of time. Unfortunately, we do not have any control over delivery time with USPS. You can track your order here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=CY138032495US The Pet Travel Transport Team
Meghna Arora
Aug 31, 2023
Best people as far as I am come across very informative and helpful and quick to revert
Response from Pet Travel Store
Nov 23, 2023
Hi Meghna - sorry for the late response. Thanks for taking the time to post your comments. We do our best to help pet parents who are traveling with or without their pets. Hope we can assist again. The Pet Travel Store Team
Chloe B
Aug 15, 2023
Verified Buyer
Responsive and helpful! Highly recommend
Daniel Hernandez
Aug 13, 2023
If you want to purchase a Pet Passport kit for multiple dogs, don't. You can just make a copy of the documents they send you. I ordered two and asked for them to be emailed and they just sent me one copy of the documents. The information is helpful though.
Response from Pet Travel Store
Nov 22, 2023
Daniel - we appreciate your comments; however, we do try to provide information not available from governments and tips for traveling with a pet including airline routing. We hope your trip was safe. The Pet Travel Store Team
Sankaranarayanan S
Aug 02, 2023
Verified Buyer
Great communication. Quick shipping. Products were also in great condition and packed well. No complaints. Can recommend.
Response from Pet Travel Store
Aug 02, 2023
Thank you so much for your kind words. Our customer feedback is so important to us. We hope to assist you in the future. The Pet Travel Store Team
Patricia Kroncke
Jul 19, 2023
Verified Buyer
Your service was excellent. I read the reviews closely. Our dog won’t use the bottle. I tried the peanut butter trick. I’ll persevere maybe he’ll change!
Response from Pet Travel Store
Jul 19, 2023
Hi Patricia - we so appreciate your feedback. We tell pet owners to fill the bottle, then put peanut butter on the tip end and let your dog lick it. Enough practice and most oftentimes, dogs will get the picture. Some airlines require that a bottle mounted on the outside of the crate pointing into the bowl is available. Anyway, thank you again and we wish you and your best friend safe travels. The Pet Travel Team
Iliana B
Jul 11, 2023
Verified Buyer
Love you guys
Response from Pet Travel Store
Jul 11, 2023
Boy O Boy, Lliana. We can't tell you how much we appreciate your review. Thank you so much for your support. The Pet Travel Team
Nessa Neeli
Jun 13, 2023
.
Response from Pet Travel Store
Jun 13, 2023
Nessa - thank you for leaving us a review. We hope to assist you in the future. The Pet Travel Store Team
Marius Neacsu
Jun 13, 2023
.
Response from Pet Travel Store
Jun 13, 2023
Marius - thank you so much for leaving us your review. We hope to serve you in the future. The Pet Travel Store Team
Linda V
Apr 13, 2023
Verified Buyer
Products were appropriately priced, delivered in a timely fashion, and worked as advertised.
Response from Pet Travel Store
Apr 13, 2023
Thank you so much for taking the time to leave your comments. We look forward to assisting you in the future. The Pet Travel Store Team
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
Visit Website
Pet Travel Store is a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted
Loading...