Robin B
Verified Buyer
Petmate Vari Kennel Airline Cargo Crate Medium
May 10, 2021
Good quality. Fast international delivery. Friendly staff.
Unfortunately the pad I got was too thick - the Korean authorities are afraid of drug smuggling, so I I could only use pee pads.
The pet shipper switched out the water bottle I bought for a flat top loading one.
Unfortunately the pad I got was too thick - the Korean authorities are afraid of drug smuggling, so I I could only use pee pads.
The pet shipper switched out the water bottle I bought for a flat top loading one.
Karen F
Verified Buyer
Pet Carrier SturdiBag
Apr 12, 2021
Just brought 6 year old miniature poor home from Texas to Maryland in this carrier. It worked really well. Travelled down with it collapsed in package and put it together before traveling back. Even the XL size was squishy enough to fit under seat in a 737-800 plane. Very well made and am thrilled to have it for when I travel with a dog in the future.
Elyse N
Verified Buyer
Petmate Airline Cargo Crate Medium
Apr 04, 2021
Purchasing everything I need to get my furbaby from Korea to America was super easy. The shipping was more than the actual cost of the items but everything arrived in about a week. The top part was cracked and unusable but Jason in customer service was quick to send a replacement that arrived very well packaged and very quickly. Overall, I'm very happy with everything and would happily recommend you guys to others.
Kar M
Verified Buyer
Petmate Airline Cargo Crate Medium
Apr 03, 2021
My order of the medium size Petmate arrived on time but upon assembling the crate, I found some damage on the upper rear right hand side of the crate. I noticed that the package box was tightly fit to the crate, thus I believed that the damage was happened during in transit to me. I called the customer service and another upper part was sent immediately to me within a week because I needed the Petmate for air travel in the middle of April. I am really happy I made the purchase with Pet travel store despite the fact that I Had to paid higher shipment cost. My White terrier really enjoyed the new home.
Best regards,
Henry Leung
Best regards,
Henry Leung
Justin M
Verified Buyer
Pet Microchip
Mar 29, 2021
Product was just as described and packaged very securely. There were some issues with delivery and when I was told by Fedex I needed to contact the company for a refund I was very kindly told not to worry about it and had a refund ASAP for my 3 day delivery (FedEx should have to refund me, not the company). Y'all are great and continue to be guides as we prepare our pet for our sojourn abroad.
Tania G
Verified Buyer
Response from Pet Travel Store
Mar 29, 2021
We regret your stickers did not stick. We have not heard of this problem before. We can ship out another order for stickers if that would help. Contact custsvc@pettravelstore.com if we can assist.
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
Pet Travel Store is a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST
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