742
Reviews
Reviews
742
Recommend
9 / 10
TrustScore
8.89 / 10
Giuseppe B
Verified Buyer
We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!
Response from PBFY Flexible Packaging
Dec 15, 2021
Hi Giuseppe, Thank you for your review. We are glad that this works so well for you. We like the look in your pictures too. If you ever want to discuss direct custom imprinting, please let us know. One of our AE's is happy to work with you.
David T
Verified Buyer
Love this company. Fast shipping and very helpful if and issue ever arises.
Response from PBFY Flexible Packaging
Dec 15, 2021
Hi David, Thank you for your review. We could not be happier about it. We appreciate the opportunity to work with you. We look forward to our ongoing relationship.
Doug F
Verified Buyer
Products are top quality, retail store grade. Shipping is always fast, service is excellent.
Response from PBFY Flexible Packaging
Dec 15, 2021
Hi Doug, Thank you for your review. Yes, you will see many of our pouches in retail stores. We will continue to provide you great products and services.
Candace C
Verified Buyer
Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you
Response from PBFY Flexible Packaging
Dec 15, 2021
Hi Candace, Thank you for your review. We appreciate the opportunity to provide you our products. I have let your Account Rep know that you did not like the 16oz bags. This is not the case with others so we would love more feedback.
Justin H
Verified Buyer
Great service and the speed of delivery was right on time. Thank you
Response from PBFY Flexible Packaging
Dec 15, 2021
Hi Justin, Thank you for the review. Glad we made it on time....
Mark Harrison
Verified Buyer
Highly commendable!
Response from PBFY Flexible Packaging
Dec 02, 2021
Hi Mark, Thank you for the compliment. It looks great. I was going to recommend reaching out to one of our AE's about total custom options, but I see you already have. We look forward to our ongoing relationship.
Eric S
Verified Buyer
No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.
Response from PBFY Flexible Packaging
Dec 02, 2021
Hi Eric, I am sorry that the discount was not applied. I reached out to our Customer Support Manager and she said she is working to resolve this for you. Our goal is to provide great products and support and we will work with you to make sure that happens.
Jeremy W
Verified Buyer
Great bags and fair pricing.
Response from PBFY Flexible Packaging
Dec 02, 2021
Hi Jeremy, Thank you for your review. We are glad you like our bags and yes our goal is to provide the best possible price while providing great customer service and products.
Elbert B
Verified Buyer
So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.
Response from PBFY Flexible Packaging
Nov 24, 2021
Hi Elbert, We are glad you like the PODS. I don't show that we have an open order for the lids, Please expect a call from our customer service to work with you on that. You are also welcome to call us at 877-224-7496.
Rodolfo V
Verified Buyer
Awesome product
Response from PBFY Flexible Packaging
Nov 24, 2021
Hi Rodolfo, Thank you for the review, we like it!
Justin S
Verified Buyer
Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.
Response from PBFY Flexible Packaging
Nov 24, 2021
Hi Justin, Of course, this is something we never want to hear. I am sorry for this rare defect. I can see that you have reached out to us and we have sent replacements. I am confident that you will find the replacements of excellent quality. We are truly sorry for this inconvenience.
Maria B
Verified Buyer
I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.
Response from PBFY Flexible Packaging
Nov 24, 2021
Hi Maria, I am sorry there were some communication issues. We would never stick you with the wrong item. I have been assured that it has been corrected and the replacement order was sent.
Morgan G
Verified Buyer
Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.
Response from PBFY Flexible Packaging
Nov 24, 2021
Hi Morgan, Of course, we are disappointed to hear that we had some challenges with your order. We are very sorry that this has occurred. I do see that our team has been working with you to resolve this and more product is on the way. Working with PBFY, our goal is that you will find that we will step up in situations like this.
James W
Verified Buyer
Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.
Response from PBFY Flexible Packaging
Oct 29, 2021
Hi James, I am glad you were able to talk to one of our customer service people and they were able to help you. I am sorry that the time that you went on to our website it was a bit slow. I am not sure of the reason but we are constantly making improvements and hopefully next time you will find it is faster for you.
Jessica C
Verified Buyer
Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!
Response from PBFY Flexible Packaging
Oct 29, 2021
Hi Jessica, We are extremely sorry that you had this situation and that our AE did not respond in a timely manner. It is my understanding that this has been resolved and please know that we have used your comments in our last constant improvement meeting to ensure our customers do not ever feel that we were not responsive or helpful. We appreciate your honesty and have used them to improve.
Laura M
Verified Buyer
Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.
Response from PBFY Flexible Packaging
Oct 29, 2021
Hi Laura, Appreciate the time you took to tell us thank you. We look forward to our ongoing relationship.
Gary C
Verified Buyer
Great Product, Quick Shipping!!
Response from PBFY Flexible Packaging
Oct 29, 2021
Hi Gary, Thank you for your review. Glad you like our products and shipping times.
Benjamin S
Verified Buyer
Shipped quickly and accurately
Response from PBFY Flexible Packaging
Oct 29, 2021
Hi Benjamin, Glad we were able to get your order out and I see that you are showing your pouch with a label on it. It does look really nice. You may want to reach out and talk to one of our AE's about the possibility of us hot stamping your pouch or another application process that can work for you as well. We look forward to working with you for whatever you need.
David Beachboard
Verified Buyer
Good morning,
I am redacting my three star review and giving 5 stars due to the response given by the moderator.
You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room.
Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee
God bless and have a wonderful day.
Best!
-David
I am redacting my three star review and giving 5 stars due to the response given by the moderator.
You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room.
Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee
God bless and have a wonderful day.
Best!
-David
Response from PBFY Flexible Packaging
Oct 04, 2021
Hi David, Thank you for your honest review. While each bag does have space at the top to allow for foldover, tin ties, valving, etc, you should not have an excessive amount. This is the first we are hearing that anyone thinks it is excessive. While we don't think this is the case, did you check the item code on the box to ensure that you received the size/item that you expected? Someone from our company will be reaching out to you to make sure you got what you expected and hopefully get that picture so we can see if that is what is to be expected. Also while we are sure you know this, we will take the time to discuss "head space". The extra head space is to make it easy for you (customer) to seal. It is not designed to be filled to the rim of the bag. Also, a light and medium roast is heavier and takes up less space in the bag while a dark roast is lighter thus take up more space in the bag to be true to the declared weight of 5lb. We look forward to working with you to ensure your next purchase will be exactly what you need.
Christine A
Verified Buyer
Anthony helped me out and went above expectations to ensure everything went smoothly.
Response from PBFY Flexible Packaging
Oct 07, 2021
Glad you had a great experience! We appreciate your review and your business.
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
Visit Website
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
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