From 1
to 5
742
Reviews
Reviews
742
Recommend
9 / 10
TrustScore
8.89 / 10
Karla G
Verified Buyer
Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.
Response from PBFY Flexible Packaging
Mar 28, 2022
First and foremost, thank you very much for your review.
We are currently in the process and developing more eco-friendly options.
We do have our 16-ounce compostable stand-up pouch item PBY44.1_KRAFT.
This is also available with a compostable valve.
With the rise of fuel prices everyone's shipping costs have gone up unfortunately.
Thank you in advance for your understanding.
Alan S
Verified Buyer
Excellent customer service.
Response from PBFY Flexible Packaging
Mar 28, 2022
Thank you for taking the time to make this review.
Please let us know if there is anything more we can do in any way.
Francisco D
Verified Buyer
The bags arrived without “one-way” valve.
Please explain.
Thanks
Please explain.
Thanks
Response from PBFY Flexible Packaging
Mar 23, 2022
Hi Francisco,
First and foremost, we are sincerely apologize for the inconvenience this may have caused.
It is my understanding that Mary has reached out to you and will follow up to resolve the problem.
Thank you once again for your rating as well much appreciated.
Jamie B
Verified Buyer
Baaaaahaaaa
Janie H
Verified Buyer
Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.
Response from PBFY Flexible Packaging
Mar 17, 2022
HI Janie, Thank you for the review. I am happy about the bright spot that there was no damage. I will be bringing this to the attention of the warehouse to be very mindful of weight and securing the packages so that the rough handling once it leaves our facility minimizes damage.
Sheila B
Verified Buyer
Great customer service...I will be a returning customer!
Response from PBFY Flexible Packaging
Mar 17, 2022
Hi Sheila, Wow, could not ask for more than that. We look forward to working with you!
Richard S
Verified Buyer
I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.
Response from PBFY Flexible Packaging
Mar 17, 2022
Hi Richard. Thank you for the review. We talk about this all the time. Are we providing a good experience on our website and it sounds like we are. WEe look forward to our ongoing e-commerce relationship. Remember if you ever want to talk about custom options, reach out to us. We are here to help.
Denvil B
Verified Buyer
I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Denvil, Thank you for your review. That was Lisa that assisted you and we happy that you found her to be pleasant and Knowledgeable. We appreciate the fact that you mentioned it. Not only will we tell her thank you, I will forward your review to her and the team. It shows what good service does and the impression it leaves. She is your dedicated inside rep and she is happy to help you whenever you need it.
Mike T
Verified Buyer
On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Mike, I am sorry that it appeared that you did not receive your silver pouches. I did a quick tracking and it shows it arrived. Our Customer Care Manager will be reaching out to you shortly to ensure that it made its way to you. We will get it resolved.
Terri K
Verified Buyer
We've been using these guys for years and they always deliver perfectly!
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Terri, Thank you for your review. Yes since 2015 you have been a loyal customer and it is appreciated. We look forward to our ongoing relationship and will continue to be here when you need us!
Robert R
Verified Buyer
Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Robert, Thank you for taking the time to make this review. Of course, we are not happy that you did not get the service that we pride ourselves on. I know that since then we have reached out to you and I believe all is well. I assure you that we will continue to do whatever we can to make sure you have a good buying experience. Please let us know if there is anything more we can do in any way.
Matt F
Verified Buyer
Exactly what I needed
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Matt, Thank you for your review. With all of the logistic nightmares going on in the world, we are glad we had exactly what you needed. We will be here in the future for more of what you need.
Brian B
Verified Buyer
Fast, accurate
Response from PBFY Flexible Packaging
Mar 01, 2022
Hi Brian, Thank you for your review. With two shipping locations, CA and TN, it sounds like we achieved what we set out to do... Provide fast and accurate service.
Gregg P
Verified Buyer
Kathy is the best!
Response from PBFY Flexible Packaging
Jan 20, 2022
Hi Gregg, Thank you for the review. Appreciate your taking the time to tell us how you feel about Kathy. We think Kathy is the best as well.
campbell c
Verified Buyer
Fast simple correct - good value! Well done!
Response from PBFY Flexible Packaging
Jan 20, 2022
Hi Campbell, Thank you for the review. Glad to hear it went well.
Tuesday E
Verified Buyer
Great customer service.
Response from PBFY Flexible Packaging
Jan 20, 2022
Hi Tuesday, Thank you for the compliment. We appreciate the opportunity to work together.
Susan Zink
Verified Buyer
great customer service and help with my order. Prompt and professional
Response from PBFY Flexible Packaging
Jan 04, 2022
Hi Susan, Thank you for your review. While we have an online ordering platform, we also have an inside team that is always happy to help, when needed. Sounds like we were able to help in this case. Glad we were able to.
Amber D
Verified Buyer
I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.
Response from PBFY Flexible Packaging
Jan 04, 2022
Hi Amber, thank you for the great review. We are glad that we have been able to perform. With two locations, one in CA and one in TN, shipping times usually are good. We do our best to ship from your nearest location and that is a payoff in time and money. We look forward to our ongoing relationship.
Emily L
Verified Buyer
The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.
Response from PBFY Flexible Packaging
Jan 04, 2022
Hi Emily, Oh boy, we are sorry that the boxes got there in that condition. Of course, it did not leave our facility that way and we would not expect it to arrive that way. It sounds like the carrier (UPS) did not take care of it or somehow was put out where it could be wet. I am hopeful that the person that signed for it made a notation of the damage, so perhaps a claim could be done or there were actually very few that were not useable. Please feel free to call us, if there is anything more we can do to help in this case.
Diane B
Verified Buyer
Easy ordering, quality product, good shipping times.
Response from PBFY Flexible Packaging
Jan 04, 2022
Hi Diane, Thank you for your review. Three positive comments. It is appreciated.
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
Visit Website
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
Top Rated Products
|
12 oz Block Bottom Side G... |
|
|
12 oz Block Bottom Side G... |
|
|
5 lb, Side Gusseted Bag, ... |
|
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
- TrustSpot Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted