742
Reviews
Reviews
742
Recommend
9 / 10
TrustScore
8.89 / 10
Jill Walls
Verified Buyer
Very good product, and quick delivery!
Response from PBFY Flexible Packaging
Oct 04, 2016
Thanks, Jill! It's our pleasure to provide you with great products and fast delivery.
Ralf La Belle
Verified Buyer
Mike Pedroni was a pleasure to have spoken with and he even gave some wonderful ideas on how we can add more to our packaging.
Response from PBFY Flexible Packaging
Oct 04, 2016
Thank you, Ralf! Just like Mike, all of our Account Executives are here to help you succeed!
Emily Rich
Verified Buyer
PBFY offers a great variety of good quality products!
Response from PBFY Flexible Packaging
Sep 15, 2016
Awesome Emily! We’re so glad to have you as a customer and will continue offering great products!
Janie Harris
Verified Buyer
Great people...great service...so patient with my southern accent!
Response from PBFY Flexible Packaging
Sep 15, 2016
Thank you, Janie! It takes great people to make a great company and that’s exactly what you experienced with PBFY. We’re glad to have you as a customer and we look forward to a long relationship.
Gary Delfiner
Verified Buyer
Always good quality and excellent, prompt service.
Response from PBFY Flexible Packaging
Sep 15, 2016
Thanks Gary! It’s wonderful to hear from our happy customers that recognize our dedication to giving you the best products and service we can!
kadri gedelec
Verified Buyer
Excellent customer service and great prices
Response from PBFY Flexible Packaging
Sep 15, 2016
Thanks Kadri! We love what we do and the reflects throughout our team to provide you with a great experience!
Christopher Griggs
Verified Buyer
This was my first time purchasing from you guys and I love my new bags. I love how simple and easy it is to order from your site. Amazing prices and I will be buying my bags from you all from now on! Thankyou so much
Response from PBFY Flexible Packaging
Sep 15, 2016
Thank you Christopher! We're so glad that your first experience with us was easy and you were able to find what you needed at a low price. Looking forward to working with you far in the future!
Brenda Osburn
Verified Buyer
Very satisfied
Could be quicker in delivery
Could be quicker in delivery
Response from PBFY Flexible Packaging
Sep 15, 2016
Hi Brenda! Thank you for your feedback! With same day shipping and your choice of delivery method, we do our best to get your order to you as fast as possible. We’ll check with our shipping department to see what else we can do to speed it up.
Julien Mantello
Verified Buyer
PBFY offers not only excellent, affordable products but also wonderful customer service and super easy transactions on their website. We've been loyal customers for almost 2 years now and we plan to stay loyal for many years to come!
Response from PBFY Flexible Packaging
Sep 08, 2016
Thank you so much, Julien! We're so glad to have you as a customer and we're looking forward to working with you for a very long time.
Jacob Cass
Verified Buyer
Great customer service and great on time shipping. would like to see more coupons/discounts of the Stand Up Pouches though.
Response from PBFY Flexible Packaging
Sep 06, 2016
Thank you Jacob! We appreciate your review and feedback, which helps us continue to improve. We announce discounts and coupons via email, twitter @pbfy and our website, so check back often to take advantage!
Ron Martin
Verified Buyer
Pretty good turnaround time
Response from PBFY Flexible Packaging
Sep 06, 2016
Hi Ron, thank you for taking the time to submit your review. Stock items are shipped out the same day if orders are received before 2pm PST, so we hope that your order arrived before you expected.
Vicki Price
Verified Buyer
Always a quality product, someone to speak with and quick delivery.
Response from PBFY Flexible Packaging
Sep 06, 2016
Hi Vicki, thank you for review! We aim to please and are so glad to hear that you are happy with our products and customer service.
Sherry Kozak
Verified Buyer
I was referred to this company and my first purchase was exactly as expected.
Response from PBFY Flexible Packaging
Aug 31, 2016
Hi Sherry! We’re so happy to hear we met your expectations! Thank you for your business!
Terry Williams
Verified Buyer
We recently experienced problems with sealing the bags from PBFY, due to misaligned seals but due to expediency and need, muscled through their use, which reduced our productivity. On the next order, we spoke with them personally and explained the situation. So far, the bags from the newest shipment are performing well, and we did receive follow-up contact from them to make sure they were in good order. It would have been nice of them to give us a discount on our later purchases due to inconvenience, but I imagine that would have happened only if we had complained earlier than we didi and offered to send the bad bags back. Unfortunately, due to orders, we didn't have time to research and source another company, nor were we inclined to sift through the entire box, and through each bundle of bags looking for the bad ones. Since they did follow up, we will continue using PBFY as our bag supplier.
Response from PBFY Flexible Packaging
Aug 31, 2016
Terry, we’re very sorry to hear that you were not completely satisfied with your order. We’re glad you were satisfied with our customer service and that you will remain a loyal customer. We’re here for you, whatever your need, so don’t hesitate to call if you have any future problems. Thank you!
Chad Vanderlinden
Verified Buyer
I have submitted reviews for my last three purchased, each time motivated by the 10% off coupon. But the last two times I received the SAME code and was unable to use the code for the second review as it had "reached its limit". I'll give it one more try!
Response from PBFY Flexible Packaging
Aug 31, 2016
Thank you for all of your reviews, Chad. We've made the coupon available for repeat reviews, so you can use it again. We appreciate your repeat business as well!
Veronica Heitstuman
Verified Buyer
Always get exactly what I ordered and on-time.
Response from PBFY Flexible Packaging
Aug 31, 2016
That’s what we’re all about, Veronica. We’re happy to make you happy!
PATTI RUBIN
Verified Buyer
Great. NEVER have any issues
Response from PBFY Flexible Packaging
Aug 31, 2016
This is what we strive for Patti. We’re so glad you have been satisfied with our service and products and we look forward to doing more business with you in the future! Thank you, Patti!
Gerald Stroot
Verified Buyer
Free shipping should be figured automatically when the amount is above the threshold.
Response from PBFY Flexible Packaging
Aug 31, 2016
Gerald, thank you for your feedback. We always appreciate learning how we can improve as a company, because we want to make you and all of our customers as happy as possible. Free shipping is available to all qualified orders over $400, and while qualified orders should default to free shipping, we still offer our other shipping methods in case our customers need it rushed. So, be sure the Free Shipping option is selected at checkout. Have a great day!
Kathryn
Verified Buyer
Great product backed up by customer service.Like the title says.
Response from PBFY Flexible Packaging
Aug 31, 2016
Hey, Kathryn, you know what they say: honesty is the best policy. We do our best to live up to our motto and we love to know that we’ve succeeded. Thank you for your business and your feedback!
No Name
Verified Buyer
Good serviceWe've been using PBFY for several years now. They have improved the ability for customers to print their receipts - which I like very much.
Response from PBFY Flexible Packaging
Aug 31, 2016
We are lucky to have such a loyal customer and we are proud to have given you satisfying service for so long. We are also happy to hear that you’re happy with some improvements we have made; we are always striving to make things easier and better for our customers. Thank you for your review!
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
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WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
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