742
Reviews
Reviews
742
Recommend
9 / 10
TrustScore
8.89 / 10
Andrea Johnson
Verified Buyer
good
Response from PBFY Flexible Packaging
Dec 04, 2017
We're glad to hear you had a good experience and we look forward to working with you in the future.
audrey sweeney
Verified Buyer
Great Quality Bags!
Response from PBFY Flexible Packaging
Nov 17, 2017
We are so happy to hear you liked your items and look forward to working with you in the future!
Kelsey Ball
Verified Buyer
Really smooth and great experience!
Response from PBFY Flexible Packaging
Nov 14, 2017
We're a vary happy you had a smooth experience!
Weston Nawrocki
Verified Buyer
Easy to use
Response from PBFY Flexible Packaging
Nov 13, 2017
We are happy you had a positive experience and hope to work with you again in the future!
Seth Fuller
Verified Buyer
Solid experience. Delivered expected product (bag tape). Didn't work super great with one type of bag but works well with another.
Response from PBFY Flexible Packaging
Nov 07, 2017
We're happy to hear you had a positive experience and look forward to a continued relationship!
Mark Bennett
Verified Buyer
Very easy to order. Great products. Great service. Thank you!
Response from PBFY Flexible Packaging
Nov 07, 2017
We're glad you had such a wonderful experience!
Emily Rivers
Verified Buyer
Trying to return a purchase sucks! I did my part by mailing back the product, but i still haven't had my account credited and its been 2 weeks. The RMA coordinator is very nice, but your finance dept. Sucks bad
Response from PBFY Flexible Packaging
Nov 04, 2017
We are very sorry to hear you had such a bad return experience with PBFY. We apologize for any convenience this may have caused and we hope our customer service was able to better assist you in this matter.
Brenda Meyers
Verified Buyer
Always easy and correct
Response from PBFY Flexible Packaging
Nov 03, 2017
We're always happy to hear about a positive experience. Thank you for your feedback!
Al Mazzone
Verified Buyer
Great service and high quality product. We have placed several orders now and PBFY has done a great job with each one.
Response from PBFY Flexible Packaging
Nov 03, 2017
Thank you for leaving your feedback!
Kyle Denny
Verified Buyer
Unfortunately I have not had a great experience.
I place a small order on October 10th - the actual 'shopping' and navigation through your website was easy and straight forward - the selection and information was good and allowed for a good experience - As a Canadian I do try and keep my business in Country to cut down on shipping and duties, but your selection & pricing made your products more agreeable.
I received purchase confirmation & an 'order complete' email - After two weeks I contacted your office by phone to inquire about estimated shipping time as two weeks seemed like too long for a couple packages from California - I was informed that something had gone wrong, and was offered a 10% discount or the option of cancelling. As this is the first time dealing with PBYF, I accepted the 10% discount and asked that the shipment be sent ASAP. That afternoon I received and email promotion offering everyone a 10% discount for a Blue day promotion - so very disappointed that my inconvenience was really not acknowledged.
I received notifications that my order had been shipped UPS and was on the way - However it now seems like that shipment has gone astray in the UPS system - and although not directly PBYF's issue - UPS is your carrier of choice - UPS can not provide me with any further information other than 'in transit' and 'we take this very seriously' - I still do not have an ETA - the last 'scan' only showed the packages as holding for customs clearance.
So now I am looking at one month + from date of purchase to receiving (possibly?) of my order. As a small home business this has been an immensely disappointing & costly first experience with your company.
I place a small order on October 10th - the actual 'shopping' and navigation through your website was easy and straight forward - the selection and information was good and allowed for a good experience - As a Canadian I do try and keep my business in Country to cut down on shipping and duties, but your selection & pricing made your products more agreeable.
I received purchase confirmation & an 'order complete' email - After two weeks I contacted your office by phone to inquire about estimated shipping time as two weeks seemed like too long for a couple packages from California - I was informed that something had gone wrong, and was offered a 10% discount or the option of cancelling. As this is the first time dealing with PBYF, I accepted the 10% discount and asked that the shipment be sent ASAP. That afternoon I received and email promotion offering everyone a 10% discount for a Blue day promotion - so very disappointed that my inconvenience was really not acknowledged.
I received notifications that my order had been shipped UPS and was on the way - However it now seems like that shipment has gone astray in the UPS system - and although not directly PBYF's issue - UPS is your carrier of choice - UPS can not provide me with any further information other than 'in transit' and 'we take this very seriously' - I still do not have an ETA - the last 'scan' only showed the packages as holding for customs clearance.
So now I am looking at one month + from date of purchase to receiving (possibly?) of my order. As a small home business this has been an immensely disappointing & costly first experience with your company.
Response from PBFY Flexible Packaging
Oct 31, 2017
Hello Kyle,
Our deepest apologies to you. Your information has been forwarded to our customer service manager this morning. They will be reaching out to you again, please allow us to the rectify the situation. We are very sorry your experience with PBFY was less than what was expected and we hope to do much better in the future!
Jason Ellis
Verified Buyer
PBFY's great. Everything shows up when it's supposed to.
Response from PBFY Flexible Packaging
Oct 30, 2017
We are very happy you had a seamless experience and we look forward to working with you in the future!
Joseph Bland
Verified Buyer
I have had order processing issues twice. Both which I have placed the order, received confirmation of the order, and no other information given for 7-10 days. Both times I've called to find out the order was lost or did not process to the next step, internally. Customer service is always terrific when I call and they have offered to help by expediting the order overnight. But, I need to have some consistency and predicability on order turn around times before I can continue ordering supply from PBFY. Please provide me with any reassurance on this. Thanks!
Response from PBFY Flexible Packaging
Nov 03, 2017
Joseph, we are incredibly sorry to hear our lack in communication during the shipping process. We appreciate your feedback and are delighted to hear about your positive experience with our customer service department. One of our customer service representatives will be reaching out to assist in this matter. We apologize for any inconvenience this may have caused you.
Jason McDonald
Verified Buyer
This is the second time my package has been delayed in shipping because the order was somehow lost.
Response from PBFY Flexible Packaging
Oct 31, 2017
Jason, we are incredibly sorry to hear about your shipping issue. One of our customer service representatives will be reaching out to help sort out this matter. We apologize for any inconvenience this may have caused you.
Nick Unruh
Verified Buyer
Good product!
Response from PBFY Flexible Packaging
Oct 23, 2017
Thank you, Nick! We're glad to hear you approve of our products. Hope to see you shop with us again soon!
Johnny Carriere
Verified Buyer
Great experience with my order. Everything went well. Product as advertised. Price was far and shipping fast. Would recommend.
Response from PBFY Flexible Packaging
Oct 21, 2017
Thank you, Johnny! We're so glad to hear you had a great experience with PBFY Flexible Packaging. We're looking forward to you shopping with us again!
Sarah Alldredge
Verified Buyer
Great Job!
Response from PBFY Flexible Packaging
Oct 21, 2017
Thanks, Sarah! We really appreciate you taking the time to rate us and write a review. Hope to see you again soon!
Jon Sutton
Verified Buyer
easy
Response from PBFY Flexible Packaging
Oct 14, 2017
Thanks, Jon! We appreciate the simplicity of your review and the 5 star rating! Simple and straight to the point...
BISHARA MUDAWAR
Verified Buyer
The website is easy to navigate, and I appreciate that my order history is available.
Response from PBFY Flexible Packaging
Oct 12, 2017
Thank you, Bishara! We work hard to provide a detailed and functional website to make it easy to find and decide on the perfect packaging for your product. It's great to hear that our hard work is appreciated by happy customers like yourself! Hope to see you shopping online with us again soon!
Travis Fack
Verified Buyer
Good products very happy.
Response from PBFY Flexible Packaging
Oct 12, 2017
Thanks, Travis! We're happy that you're happy! Come back to reorder anytime. We'll be there to serve and support you!
Venkata Matturi
Verified Buyer
I specifically requested order to be shipped from your Tenesse facility in order for me to fulfill my committments in time. However, the order was shipped from your CA facility, significantly delaying the delivery.
Response from PBFY Flexible Packaging
Oct 12, 2017
We apologize that your order was delayed, Venkata. You should have been contacted and informed that it was shipping from our California warehouse instead of Tennessee due to our inventory. We realize this was a poor first experience, but I encourage you to order from us again so we can show you how dedicated we are to our customers. We do hope you find our high quality packaging more than satisfactory!
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
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WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
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