742
Reviews
Reviews
742
Recommend
9 / 10
TrustScore
8.89 / 10
Tim F
Verified Buyer
This is my second time using PBFY for my coffee bags. Nice products at good prices!
Russell H
Kathy Stevens is absolutely phenomenal!!! Every time I need or want ANYTHING she has been the one to handle it and it has ALWAYS been handled ASAP and correctly... Her customer service is always fantastic and she makes everything go so smooth... I will not change companies for my business and she is the reason why.... Look no further than PBFY for your coffee bag needs and ask for Kathy Stevens..... She will not let you down!!!
William F
Verified Buyer
perfect!
Virginia B
Verified Buyer
Prompt service. Perfect sizes. Good prices. And always helpful customer service.
Robert Y
Verified Buyer
Transactions have gone very smoothly. Shipping is fast! Kathy Stevens has been a pleasure to work with.
Dani K
Verified Buyer
We had a little hiccup with the order - but the customer service was ON IT! I got my package delivered and the products are high quality. Excellent! Thanks!
Jullie L
Verified Buyer
As expected. Everything was great. Love these bags.
Tal F
Verified Buyer
The products are great, but ever since Tricor Braun implemented their software, I have to call PBFY if I want my order to actually be processed and ship. Please fix this.
Christine W
Verified Buyer
This is difficult to rate- bags are very good, and communication was excellent with PBFY. But they used Fed Ex for shipping, & it was the worst shipping experience I’ve had in 10 years of running our business. Order was a week late, no one warned us so I was expecting them in time to deliver coffee to our clients. I ended up having to track it down, frantically, & pick it up myself. Fed Ex is awful- they need to quit relying on automation & robot customer service.
James P
Verified Buyer
It would be nice if somewhere you announced the charges would show up as Tricorbraun and not PBFY. I almost blocked the transaction as fraudulent until I Googled the name. Also, I would like to receive a tracking number as well for my shipment.
jason c
Verified Buyer
Quality product, great cost and efficient delivery times.
Jesse C
Verified Buyer
Lead times drastically different than usual. No tracking info sent. Overall, might have to find a different provider.
Larry D
Verified Buyer
This review is for the online shopping and purchasing of coffee bags. The website navigation was easy enough, but one thing that would help is to add a filter for the size of the bags. For example, a filter that would list all ounce options for standup bags such as 4, 8, 12, 16, etc. This way you could quickly view only the options for the desired bag size. The check out process was easy and the email notification that followed was great.
Thomas T
Verified Buyer
Coupon you keep sending applies to nothing i ever buy, tin ties overlooked on my usual items, customer service request not responded to, seperate purchase of ties cost me more shipping and had that gone through with original order that free shipping minimum would have been met.
Matt K
Verified Buyer
Was unable to get my tax exemption applied. Charged for tax when they stated my exemption was in effect. Tax is still currently being applied to purchases and very slow response from support.
Dan D
Verified Buyer
Product as described, processing was fast, shipment arrived safely and intact!
Keri L
Verified Buyer
The product I ordered was out of stock. Customer service was exceptionally helpful in retrofitting another product to meet my needs. Only downside is that the product I received does not accommodate my current labeling.
Chris D
Verified Buyer
Honest pricing - FAST DELIVERY!
Whitni H
Verified Buyer
I wish I could give this specific experience a zero. Normally I do not have issues but this time I ordered , paid, and my order processed for 9 days. I emailed , no response. I called and they initially said they did not even see the order number I gave. After further investigation they found my order “locked “ online. They were unsure why; but because they found it they completed it. However it would have been nice if they rushed shipping as I had already waiting 9 days. Plus it’s a holiday weekend so it’s going to take 6 days to ship. Very disappointed.
Charlie W
Verified Buyer
Good
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
Visit Website
WHERE WE DO IT
We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.
Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.
Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.
GLOBAL DISTRIBUTION
For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.
MAJOR BRANDS TRUST PBFY
PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
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