PBFY Flexible Packaging Other
4.4 From 1 to 5
742 Reviews
Overall Ratings
5 Stars
538
4 Stars
97
3 Stars
43
2 Stars
25
1 Star
39
Reviews 742
Recommend 9 / 10
TrustScore 8.89 / 10
Write a Review
Corey Page
Apr 10, 2018
Verified Buyer
Very good bags at a good price.
Response from PBFY Flexible Packaging
Apr 10, 2018
Corey, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Debra Lee
Apr 07, 2018
Verified Buyer
Awesome shipping time
Response from PBFY Flexible Packaging
Apr 10, 2018
Debra, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Kevin Clay
Apr 05, 2018
Verified Buyer
Not a good experience. Won’t be back.
Response from PBFY Flexible Packaging
Apr 11, 2018
Hi Kevin, we appreciate your feedback. We are sorry to hear you had a difficult return process experience and are happy to know you have now received the correct item. Customer satisfaction is very important to us, please feel free to reach out at 714-528-2199 and let us know if there is anything we can do to rectify the your concerns in the future.
In H Ham
Apr 05, 2018
Verified Buyer
perfect, everything as described
Response from PBFY Flexible Packaging
Apr 05, 2018
We appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
matthew Vasquez
Apr 04, 2018
Verified Buyer
I received the wrong size bags. I’ve tried making them work but it is very aggravating. I have sent an email with zero response to the issue
Response from PBFY Flexible Packaging
Apr 11, 2018
Hi Matthew, we appreciate your feedback. Your concern has been sent to our customer service department. A customer service representative has tried to reach out to you via phone and email. Customer satisfaction is very important to us, please feel free to reach out at 714-528-2199 and let us know if there is anything we can do to rectify the your concerns.
Fabian Magana
Mar 31, 2018
Verified Buyer
All was great, thanks!
Response from PBFY Flexible Packaging
Apr 02, 2018
Fabian, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
herb Henderson
Mar 27, 2018
Verified Buyer
Excellent service
Response from PBFY Flexible Packaging
Mar 27, 2018
Herb, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Dwayne Loberg
Mar 22, 2018
Verified Buyer
The bag size is now smaller than my previous purchase even though is is still labeled as a 4 ounce bag. It is the same width but not as tall which now takes 2-3 times longer to be able to get it zipped shut. The bag quality and durability had diminished significantly to its current flimsy state. When introducing a new product the old one should continued to be offered and the differences explained to the customer and let them make the choice as to what they want.

P.S. you need to have your web developer make forms like this user friendly which it is far from being. I cannot imagine attempting this on anything smaller than my current iPhone 8+. Even with my big screen most people would have given up before completing one sentence.

Dwayne Loberg
Response from PBFY Flexible Packaging
Apr 17, 2018
Hi Dwayne, we appreciate your feedback and completely agree. We're always looking for ways to improve our processes and increase transparency with our customers. We hope our customer service team was able to help you reach a satisfactory resolution. Please let us know if there is anything we can do to assist you in the future. Thank you for choosing PBFY Flexible Packaging.
Gabriel Martin
Mar 22, 2018
Verified Buyer
Had a bit of an issue with our login which is super frustrating as we've using you guys for 5+yrs now but..... the service and products we get are awesome and timely delivered. Thank you PBFY

Betty is our rep and she is real quality. A definite keeper
Response from PBFY Flexible Packaging
Mar 23, 2018
Gabriel, thank you for your feedback. We're happy to hear you received such great service from Betty! Thank you for choosing PBFY Flexible Packaging!
Erica Thorneburg
Mar 22, 2018
Verified Buyer
Timely with my samples and competitive pricing. Thanks!
Response from PBFY Flexible Packaging
Mar 23, 2018
Erica, thank you for choosing PBFY Flexible Packaging!
Patti McCormick
Mar 20, 2018
Verified Buyer
great prices and the option to order a sample of your products is appreciated, thank you
Response from PBFY Flexible Packaging
Mar 20, 2018
Patti, we are so happy to hear you like the samples. Thank you for choosing PBFY Flexible Packaging!
Jenny Bueno
Mar 19, 2018
Verified Buyer
Great products and excellent customer service.
Response from PBFY Flexible Packaging
Mar 19, 2018
Jenny, we appreciate your positive feedback and thank you for choosing PBFY Flexible Packaging!
Roland Keller
Mar 17, 2018
Verified Buyer
Always have trouble to find the products I bought in the past. I would rather see the size of the pouchbacks I bought than tithe old POs
Response from PBFY Flexible Packaging
Apr 11, 2018
Roland, we appreciate your feedback and are always looking for ways to improve. We hope our customer service team was able to help you navigate your account order history to find your previous purchases. Thank you for choosing PBFY Flexible Packaging!
Coreana Minton
Mar 14, 2018
Verified Buyer
Very happy with bags. Shipping took a little longer than hoped, but overall satisfied
Response from PBFY Flexible Packaging
Mar 14, 2018
Coreana, we appreciate your feedback and are sorry to hear about the shipping time. Thank you for choosing PBFY Flexible Packaging!
CHERYL Woodcock
Mar 11, 2018
Verified Buyer
I’m always happy with the service and products
Response from PBFY Flexible Packaging
Mar 12, 2018
Cheryl, we appreciate the positive feedback. Thank you for choosing PBFY Flexible Packaging!
Blair Warren
Mar 10, 2018
Verified Buyer
Awesome!
Response from PBFY Flexible Packaging
Mar 12, 2018
Blair, thank you for choosing PBFY Flexible Packaging!
Robert Farwell
Mar 09, 2018
Verified Buyer
Experience was very good. I ordered without asking for samples. Suggest on new customers you ‘insist’ on sampling first. My error.
An ability to pick a size under each bag type would be very helpful.
Response from PBFY Flexible Packaging
Mar 09, 2018
Robert, we really appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Andrew Jones
Mar 05, 2018
Verified Buyer
Was told I had "reached my limit" on coupon codes. What?? I was only using one code...not like I was trying to use multiple codes. The coupons were why I used you guys. The coupon codes made you cheaper than the competition. Guess I will have to shop elsewhere!
Response from PBFY Flexible Packaging
Apr 11, 2018
Andrew, thank you for your feedback. We are sorry about your trouble using one of our coupon codes from last year. However, we hope you'll be happy to hear that we offer minimum of two monthly coupon promotions every month. Feel free to subscribe to our monthly newsletter to get all the updates. Please let us know if there is anything else we can do to assist you in the future!
Robert Bostinto
Mar 04, 2018
Verified Buyer
Excellent
Response from PBFY Flexible Packaging
Mar 05, 2018
Robert, thank you for choosing PBFY Flexible Packaging!
Sara Sveshnikov
Mar 02, 2018
Verified Buyer
Quick and easy!
Response from PBFY Flexible Packaging
Mar 02, 2018
Sara, thank you for choosing PBFY Flexible Packaging!
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.

WHERE WE DO IT

We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.

Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.

Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.

GLOBAL DISTRIBUTION

For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.

MAJOR BRANDS TRUST PBFY

PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
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PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
support@pbfy.com
1-877-224-7496
9am - 5pm PST
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