PBFY Flexible Packaging
4.5 From 1 to 5
646 Reviews
Overall Ratings
5 Stars
471
4 Stars
91
3 Stars
31
2 Stars
22
1 Star
31
  • 646 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
Jun 03, 2021
Buying was fine. I did not receive my order and when I went to the tracking, it said that it was out for delivery on a day I was open then tracking said it was being returned to sender.

Update: changed from 1 to 5 stars. PBFY saw this and sent a new shipment overnight.
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Response from PBFY Flexible Packaging
Jun 03, 2021
Hi Joseph, We too are looking into what happened and are sorry for the delay. A replacement order has been shipped and I show it scheduled to arrive on Monday the 7th. Thank you for the opportunity to do business and please let us know if there is anything more we can do to assist you in any way to grow your business.
Jun 03, 2021
I received the wrong product and called for help. Within a week Mary got back to me and sent my order as soon as she processed the mistake. I was disappointed at first, but the way they handled their mistake was wonderful and so helpful!!
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Response from PBFY Flexible Packaging
Jun 07, 2021
Hi Joanne, We are truly sorry that you were sent the wrong item. I know you spoke to our Customer Support Manager, Mary, and I am sure she was able to convey how sorry we are. Although we have rectified the situation, please know that we truly sorry and we have done an internal review to determine what happened and to make sure this does not happen again. We do look forward to providing you the best products and service in the future.
May 21, 2021
Bags arrive so quickly!!!
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Response from PBFY Flexible Packaging
Jun 02, 2021
Hi Emma, Glad that we were able to ship out and they arrived so quickly. It helps that we have two shipping locations. We look forward to future opportunities.
May 17, 2021
We do have some of the bags that do not seal correctly
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Response from PBFY Flexible Packaging
May 18, 2021
Hello Jake, Thank you for letting us know about the issue with some of these bags. We value your business and I have sent an email to you regarding your next order.
May 05, 2021
Awesome product and company!
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Response from PBFY Flexible Packaging
May 13, 2021
Hi Kimberly, Thank you for the great review! We always appreciate hearing your opinion & thank you for your business!
May 04, 2021
Thank you for the great service! I really like the professional and quick turn around time PBFY adds to their high quality packaging. Thank you PBFY!
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Response from PBFY Flexible Packaging
May 04, 2021
Hi Jonathan, We really appreciate that you noticed the service. We look forward to our ongoing relationship.
May 03, 2021
Extremely fast shipping - thanks so much!
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Response from PBFY Flexible Packaging
May 04, 2021
Hi Shivani, Our goal is to ship stock the same day and with two locations, CA and TN, we are able to cut down on transit times to get it to you faster.
Apr 18, 2021
Literally the worst experience almost exclusively due to UPS
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Response from PBFY Flexible Packaging
Apr 20, 2021
Hi Jeffrey, We are so sorry that you had this experience with UPS and that it reflected so poorly on PBFY. I see that this is not your first experience with PBFY so you do know that we work hard to provide you the best possible products and service. We will continue to do so. We do appreciate the support you have given us and look forward to our ongoing relationship.
Apr 09, 2021
The bags we order are always the right quantity and quality. Shipping is extremely fast and efficient. Absolutely no complaints! Five stars to PBFY.
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Response from PBFY Flexible Packaging
Apr 13, 2021
Wow Jonathan, Thank you for this nice review. We could not ask for a better one. We strive to do this every day and it is good to know that we hit the mark with you.
Apr 06, 2021
Bags are good been buying from here for awhile. The rep seemed somewhat annoyed through our email conversations with my questions.
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Response from PBFY Flexible Packaging
Apr 13, 2021
Hi Nicholas, We appreciate that you have been buying for a while. We appreciate the honest feedback. Our Customer Support Manager will be looking further into this to ensure we never give this type of impression again.
Mar 31, 2021
Exactly what I was looking for
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Response from PBFY Flexible Packaging
Apr 13, 2021
Hi Janson, We are glad we were here and able to get you what you wanted. We look forward to our ongoing relationship.
Mar 23, 2021
Not sure. Items are delayed in route. But I bet the bags are great! If only they were here....
Mar 22, 2021
Great service, great packaging, and a quick turnaround. What else could a business ask for?
Mar 15, 2021
Shipped quickly, the product was exactly as described.
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Response from PBFY Flexible Packaging
Mar 16, 2021
Hi Everette, I am glad we were able to ship quickly and the product was as expected. We are looking forward to our ongoing relationship.
Mar 12, 2021
It’s good , except delays!
Mar 09, 2021
Fast shipping
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Response from PBFY Flexible Packaging
Mar 10, 2021
Hi Karma, Glad you think so. With most orders shipping the same day and having two locations, one in CA and one in TN, we can get our products to you faster. We are glad you noticed.
Mar 04, 2021
Fast shipping. Great quality.
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Response from PBFY Flexible Packaging
Mar 10, 2021
Hi Christian, Glad you think so. We look forward to our ongoing relationship so we can continue to provide you the same.
Feb 27, 2021
Only had shorter sizes, we need longer. Thank you, anyway
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Response from PBFY Flexible Packaging
Mar 02, 2021
Hi R N, I am sorry that we were unable to help you with the bag size you are looking for. We are happy to work with you to determine how we can help to get what you are looking for. If talking to one of our reps is not convenient when we reach out to you, please feel free to call us and talk to one of our experienced account reps at 877-224-7496.
Feb 17, 2021
Shipping time seemed slow. Box was beat to crap when it arrived.
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Response from PBFY Flexible Packaging
Feb 19, 2021
Hi Tammy, I am sorry shipping seemed slow. We did ship out right away but I can see that because we were out of stock in the TN facility that we shipped from our California facility. This would add a couple of extra days. Typically you would be notified prior and I am sorry if you were not. We looked into the remaining stock in our warehouse and the boxes do not appear to be beaten up in any way. It seems like they may have experienced an unusual amount of rough handling during transit. If you would like to discuss returning them for a better case, please contact our returns department. we are happy to work with you and UPS. Thank you for bringing both concerns to our attention. We will be mindful of ensuring up-front communication when changes are made.
Feb 16, 2021
Everything was easy and user-friendly, from choosing the product to payment to shipping and delivery. These coffee bags are the perfect size and easy to re-seal. Can't wait to start selling!
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Response from PBFY Flexible Packaging
Feb 18, 2021
Hi John, Glad you had a good user experience. We are constantly looking for ways to improve the experience and will continue to do so. Glad the bags appear to hit the mark. We wish you well with them and will be here when you need us.
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.

WHERE WE DO IT

We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.

Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.

Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.

GLOBAL DISTRIBUTION

For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.

MAJOR BRANDS TRUST PBFY

PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
info@pbfy.com
1-877-224-7496
9am - 5pm PST

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