PBFY Flexible Packaging
4.5 From 1 to 5
394 Reviews
Overall Ratings
5 Stars
293
4 Stars
59
3 Stars
15
2 Stars
12
1 Star
15
  • 394 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
May 22, 2018
Samples were sent to me very quickly which was very helpful to know what to purchase since I was ordering in large quantities. My order was delivered on time and the quality is fantastic! Very happy I chose PBFY.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 22, 2018
Larry, we appreciate your feedback and are happy to hear our samples helped ease the decision process. Thank you for choosing PBFY Flexible Packaging!
May 22, 2018
I ordered 1,000 bags and they came quicker than I expected with free shipping! PBFY has great products and wonderful customer service. My dog treats look awesome in the bags😀
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 22, 2018
Connie, we appreciate your feedback. We're so happy to hear everything worked out exactly as you were hoping. FYI - please send pictures for social media cross promotion to marketing@pbfy.com! Thank you for choosing PBFY Flexible Packaging!
May 22, 2018
Quick shipment, product as described.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 22, 2018
Amy, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
May 17, 2018
Good experience
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 17, 2018
Jason, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
May 17, 2018
Great service, fast shipping
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 17, 2018
Jason, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
May 17, 2018
Amazing customer service and wonderful company to work with! Product is fantastic and exactly what we needed.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 17, 2018
Bruno, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
May 16, 2018
Ordering was easy but there was a several day delay in getting the confirmation email. I had to call customer service for them to send an order confirmation email. It's tough to run a roaster/cafe when you have to followup with your packaging vendor to check if an order is placed...
May 10, 2018
Very sturdy, thick bags that stand up straight
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 10, 2018
Evan, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
May 07, 2018
Great customer service by my rep Mike Pedroni
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
May 07, 2018
Patrick, we appreciate your feedback and are happy to hear our Mike has provided you an excellent customer experience. Thank you for choosing PBFY Flexible Packaging!
Apr 27, 2018
just what i wanted
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 27, 2018
Sandra, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Apr 16, 2018
Excellent customer service. Easy ordering
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 18, 2018
Jennifer, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Apr 12, 2018
THe reason i give 3 stars is due to to previous emails trying to purchase 2000 backs with the service your company offers on printing.
It was almost impossible to get a follow up for this matter.
I bought finally from you due to the discount and because your competition was bit more expensive.
I got the bags and i am happy with the quality of it. This was a try order, we see how it goes next time around. Hope this comments helps. I am too a business owner.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 13, 2018
Hi Giovanni, we appreciate your feedback. We are sorry to hear you had a difficult experience with adding printing services to your stock order. Customer satisfaction is very important to us and we're happy to hear our customer service team was able to get in touch with you. Please feel free to reach out at 714-528-2199 and let us know if there is anything we can do to rectify any of your concerns in the future.
Apr 10, 2018
Very good bags at a good price.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 10, 2018
Corey, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Apr 07, 2018
Awesome shipping time
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 10, 2018
Debra, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Apr 05, 2018
Not a good experience. Won’t be back.
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 11, 2018
Hi Kevin, we appreciate your feedback. We are sorry to hear you had a difficult return process experience and are happy to know you have now received the correct item. Customer satisfaction is very important to us, please feel free to reach out at 714-528-2199 and let us know if there is anything we can do to rectify the your concerns in the future.
Apr 05, 2018
perfect, everything as described
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 05, 2018
We appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Apr 04, 2018
I received the wrong size bags. I’ve tried making them work but it is very aggravating. I have sent an email with zero response to the issue
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 11, 2018
Hi Matthew, we appreciate your feedback. Your concern has been sent to our customer service department. A customer service representative has tried to reach out to you via phone and email. Customer satisfaction is very important to us, please feel free to reach out at 714-528-2199 and let us know if there is anything we can do to rectify the your concerns.
Mar 31, 2018
All was great, thanks!
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 02, 2018
Fabian, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Mar 27, 2018
Excellent service
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Mar 27, 2018
Herb, we appreciate your feedback. Thank you for choosing PBFY Flexible Packaging!
Mar 22, 2018
The bag size is now smaller than my previous purchase even though is is still labeled as a 4 ounce bag. It is the same width but not as tall which now takes 2-3 times longer to be able to get it zipped shut. The bag quality and durability had diminished significantly to its current flimsy state. When introducing a new product the old one should continued to be offered and the differences explained to the customer and let them make the choice as to what they want.

P.S. you need to have your web developer make forms like this user friendly which it is far from being. I cannot imagine attempting this on anything smaller than my current iPhone 8+. Even with my big screen most people would have given up before completing one sentence.

Dwayne Loberg
PBFY Flexible Packaging Logo
Response from PBFY Flexible Packaging
Apr 17, 2018
Hi Dwayne, we appreciate your feedback and completely agree. We're always looking for ways to improve our processes and increase transparency with our customers. We hope our customer service team was able to help you reach a satisfactory resolution. Please let us know if there is anything we can do to assist you in the future. Thank you for choosing PBFY Flexible Packaging.
About PBFY Flexible Packaging
PBFY Flexible Packaging is a leading, innovative manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, restaurant packaging, pouches, films, custom printed labels and other products. We offer just in time inventory for stock and custom flexible packaging accounts. The markets we serve include industries such as coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet food and more.

WHERE WE DO IT

We have two warehouses strategically placed in the Unites States to ship faster and save you money. When PBFY first opened, we covered the entire United States from our warehouse in Brea, California (Orange County). We have since expanded our operations to Portland, Tennessee (near Nashville) that allows faster shipping to our customers on the East.

Both locations offer shipping and receiving, as well as in-house production for Hot Stamp printing, valve processing, silk screen printing, heat transfer, and label and hang hole applications for bags and pouches.

Key products we manufacture include printed high-barrier laminated materials (foils and metalized) that add color and protection to food and consumer product packaging; full body film shrink sleeves for labeling bottled beverages and other unique product containers; laminated and printed pouch roll stock; tamper-resistant and laminated foil backings for pharmaceutical packages; vacuum pouches that are boilable and microwave safe; shrink wrapping bags and films.

GLOBAL DISTRIBUTION

For over three decades, we’ve supplied major industries with innovative products that help with their success. From coffee bags to custom product packaging, PBFY has become a leader in the food and product packaging industry. Our global distribution includes dozens of countries worldwide.

MAJOR BRANDS TRUST PBFY

PBFY supplies products and services to thousands of companies around the world. When you pick up a bag on a store shelf or fill a coffee bag with beans at your local cafe, chances are it’s a bag made by PBFY!
PBFY Flexible Packaging is a Verified Merchant
Questions? Contact Us
info@pbfy.com
1-877-224-7496
9am - 5pm PST
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.

The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted