OpenRoad Lending
4.8 From 1 to 5
2850 Reviews
Overall Ratings
5 Stars
2416
4 Stars
291
3 Stars
60
2 Stars
38
1 Star
45
  • 2850 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jul 23, 2021
good service ,good custumer service
Jul 23, 2021
Great customer experience
Jul 23, 2021
Excellent customer service
Very quick responses via text and email!!!
Jul 23, 2021
It was a very good experience. Excellent customer service.
Thank you.
Best Regards.
Rene
Jul 22, 2021
Everything was great with the exception of the communication time frame
Jul 22, 2021
Like the daily updates and all methods of contact text email etc thank u and everybody friendly and knowledgeable when called to ask questions the only thing is long wait on phone to get someone
Jul 22, 2021
My husband and I had a great experience with Open Road. They were quick and efficient and always answered every question I had.
Jul 22, 2021
Thanks
Jul 22, 2021
Easy to follow instructions for documentation and direct contact with my rep was great. The only negative was prefilled docs had my name different than my license and had to redo with a same name as doc. Overall a nice transition for refinancing.
Jul 22, 2021
good experience
Jul 21, 2021
Elizabeth Ayala was amazing. She kept me on track because me I waited until the last minute unsure if I wanted to continue. She was kind and patient.
Jul 16, 2021
The process was quick and painless. Not only are my monthly payments lower, my interest rate went down too allowing me short and long term savings. It was a pleasure working with open road.
Jul 13, 2021
When I received my first set of documents to sign there had to be a change to the information on the document. I rejected the documents through DocuSign and called and left a voicemail on my loan officer Natalee O voicemail stating the revisions that needed to be made. It was several weeks before I heard anything back from her and the only reason I heard back was because I had to call and follow up on what was going on with my application and my revised documents. I spoke to another representative who was very apologetic and assured me that she would have Natalie call me back.
When She finally called me back she stated the reason it took her so long to contact me was because she was very busy. This excuse was an unacceptable reason not to call a client back or try contact me in any other way. She then informed me that they would have to run my credit again because my approved application was expired. This was the result of no contact from my loan officer. Not only did I have my credit score drop a few points I also had to resubmit paperwork that was already submitted from the beginning of this loan. I was so aggravated with the excuses made to me as to why it took so long for her to revise my documents as well as the inconvenience to me resubmitting more paperwork and another hard inquiry on my credit report that I was ready to go with another lender to refinance my car. I only completed this deal because it was convenient for me as I was extremely busy in my own life to start from scratch. I will not be referring anyone who is interested in refinancing their automobile.
Jul 13, 2021
Friendly, knowledgeable and customer service oriented
Jul 13, 2021
It was a little rough at first, but OpenRoad Lending got the job done!
They are savings over $300 in monthly payments and we are so grateful.

Thanks OpenRoad
Jul 09, 2021
Awesome experience. Thank you.
Jul 08, 2021
A great company to work with, Thank you.
Jul 08, 2021
Brittney Washington with Open Road Lending was nothing less than AWESOME! She was very friendly, informative, and patient. She walked me through the entire process. She was timely in her responses to my questions and updated me promptly during each step of the process. Thank you so much for a wonderful experience!
Jul 08, 2021
Very pleased.
Jul 08, 2021
5 Stars
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped tens of thousands of customers save over $100/month on average by refinancing their auto loan!*

OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.

With OpenRoad, you are in the driver’s seat!

  • Lower Rates and Amazing Savings
  • A+ accredited by the BBB and a trusted member of the American Financial Services Association
  • Quick loan decisions, flexible financing options and cutting edge technology for a great experience
  • There’s no obligation to apply, no hidden costs and no application fees
  • The highest level of customer satisfaction and award-winning customer service

*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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