OpenRoad Lending
4.8 From 1 to 5
2668 Reviews
Overall Ratings
5 Stars
4 Stars
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1 Star
  • 2668 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Feb 23, 2021
Made the process to get everything completed very easy.
Feb 23, 2021
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Response from OpenRoad Lending
Feb 23, 2021
Thanks Annette for the wonderful comments! You nailed it in what we strive to do everyday. Be Polite, Respectful and Professional in working with our customers to lower their car payment. Thanks again and enjoy those savings! The OpenRoad Auto Loan Savings Team
Feb 20, 2021
Great customer service answered all my questions.
Feb 20, 2021
Great staff
Feb 20, 2021
Great customer service I’ll be referring all of my friends and family!
Feb 19, 2021
Great service and very quick
Feb 19, 2021
Very easy process.
Feb 19, 2021
service exelent quick process thanks
Feb 19, 2021
Great way to lower interest rate
Feb 19, 2021
Open Road. Thank you for refinancing my vehicle. I happened to be reading social intelligence at the time by Daniel Goldman. He writes, “emotions are contagious. We catch strong emotions much as we do a virus.” The non human aspect of this is efficient and thus profitable, but not an experience per se.

If a person called to say the same it would mean so much more. Electronica is not the same as emotions, which are risks, but nevertheless human.
Feb 19, 2021
Very well done thanks
Feb 19, 2021
From start to finish, the entire process was pretty seamless. My rep kept in constant contact with me and I always knew what was required and what the next steps were. Jas Sterling was very professional and always helpful and courteous. I would definitely recommend giving Open Road Lending a try!
Feb 17, 2021
They broke the law! Sending a write up to BBB and my member of Congress to see what I need to do to file a Fair and Lending Act complaint. They are the worst company I have ever dealt with. They sold my loan to Westlake. The rates and everything on the loan is not what I agreed to. I have been on the phone more than 5 times with Open Road and Westlake. Open Road is telling me Westlake has to fix it and Westlake is saying Open Road has to fix it. All this to fix a mistake by them. These companies are beyond terrible. DO NOT DO BUSINESS WITH THEM!
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Response from OpenRoad Lending
Feb 03, 2021
Thanks Kristopher for your comments and sorry about the issue. We are reviewing the particulars of your deal and one of our team members will be reaching out shortly to review and discuss with you. Thank you
Feb 11, 2021
Tried to get information on my NEW loan with your company was awful. Two reps I dealt with did not follow through on their commitment to me and I had to continue to call back and one rep was rude to me. I contacted a supervisor on 1/29/21 via phone and email to complain (Sierra Andrade) . She did help me out. Yes, I will save money with you. Thank you for replying back to me
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Response from OpenRoad Lending
Feb 10, 2021
Thanks Janice for your comments and I am sorry that you didn't have a great experience with our team. I will review the notes and calls and make sure to address with our team so we can do better next time. I did see that we were able to save you a substantial amount on both your rate and payment so hopefully those monthly savings will help to make up for it. Thank you for your business, we appreciate it. The OpenRoad Lending Auto Loan Savings Team
Feb 10, 2021
Had great service and polite loan service
Feb 09, 2021
Friendly and helping people,fast and reliable services,thank you
Feb 09, 2021
I was a pleasure to get refinanced and it was very simple and everyone was very kind
Feb 09, 2021
I love this company
Feb 09, 2021
I enjoyed the professionalism as well as the timely and straight forward nature of our transaction and will be more than happy to refer a friend .
Feb 09, 2021
Thank you all so much for being so good to work with and answer all my questions.
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped tens of thousands of customers save over $100/month on average by refinancing their auto loan!*

OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.

With OpenRoad, you are in the driver’s seat!

  • Lower Rates and Amazing Savings
  • A+ accredited by the BBB and a trusted member of the American Financial Services Association
  • Quick loan decisions, flexible financing options and cutting edge technology for a great experience
  • There’s no obligation to apply, no hidden costs and no application fees
  • The highest level of customer satisfaction and award-winning customer service

*Terms and conditions apply. See our site for details.
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