OpenRoad Lending
4.8 From 1 to 5
2331 Reviews
Overall Ratings
5 Stars
1996
4 Stars
241
3 Stars
43
2 Stars
24
1 Star
27
  • 2331 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jan 24, 2020
The best customer service experience ever......consultants were extremely knowledgeable and professional during all phases of my recent refi!.....would definitely recommend Open Road......
Jan 23, 2020
Hi, everything went well overall please streamline the forms for each state and let customers know up front what you need. Also don't have too many people helping one person. Keep the team small, way too many people Spoil things. I had one REP who Insisted the (CA) form had to be notarized because my name was different on my license. It was not really different in the TRUE sense of the word my middle name was spelled out. I read the form it did not need it and Danna P, who was my main contact Never mention it needed to be Notarized.
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Response from OpenRoad Lending
Jan 23, 2020
Hi June and thanks for your comments. I will share them with our team as we are always looking for ways to improve the customer experience. Thank you for your business and enjoy those savings! The OpenRoad Auto Loan Savings Team
Jan 22, 2020
My experience was great. Very knowledgeable and helpful staff.
Jan 22, 2020
Fairly easy process. Repeatedly requested same docs but in the end worth it. Took 8 months off of my original loan. Long term benefits are worth it all!
Jan 22, 2020
hello All I can tell you I had a great experience specially with the agent I dealt with was very patient very professional very courteous on a scale of 1 to 5 I’ll give you 10 stars I hope I did it right it’s not excuse my ignorance with the technology thanks again for helping me save money
Jan 22, 2020
L’Oréal was attentive to every question I had (there were a lot of them) and she was always prompt getting emails or texts to me.
Jan 21, 2020
I was very satisfied with your efficiency.
Jan 21, 2020
Erin Williams literally took care of me , she was on top of the documents had the patience to deal with the refinance she when out of her way to make sure I was in good understanding in my savings the terms
Jan 21, 2020
I really appreciated your company working with us to get a better rate and monthly payments
Jan 21, 2020
Open road lending was able to get me in a better loan with a better interest rate and lower payments, their team was great and hardworking, always keeping you in the loop as to what’s going on. Definitely worth giving them a try
Jan 21, 2020
Bryce Wilhite did an excellent job of walking me through the application process. Thank you!
Jan 10, 2020
It was not was I was originally offered. Of coarse it depends on your individual credit but I guess saving $17 a month and 3%ish less will be worth it in the long run. They are very good a communicating via email and text with customer not so good at communicating or assisting with previous bank and now I’m dealing with them putting a late pmt on my previous acct because this company never informed them. Just a mess I’m glad it’s over
Jan 10, 2020
Overall I am very happy with the process.
Jan 10, 2020
openroad lending was great to do business with the staff made every thing real easy.
Jan 10, 2020
They were very helpful and easy to work with. There were some minor issues but they were there every step of the way. I would recommend them to anyone.
Jan 10, 2020
Absolutely amazing and super easy and quick response
Jan 10, 2020
It was very hard to have the person who initially started my refinance. He would never return my call or emails or text.
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Response from OpenRoad Lending
Jan 10, 2020
Thanks Marlene for your comments and I am sorry that we did not do a great job communicating with you. I have reviewed your deal and identified a coaching opportunity to help our associate do a better job next time. I did see that we were able to substantially lower your rate and payment with the new loan so hopefully that helps to make up for it. Thanks again for your business, we appreciate it. Enjoy those savings! The OpenRoad Auto Loan Savings Team.
Jan 10, 2020
They helped me out every step of the way and kept me informed in what they needed to make sure my refinancing went smooth! I will definitely use them again if needed in the future!
Dec 31, 2019
Quick and easy. Agents were so helpful. Would definitely recommend Open Road Lending to family and friends
Dec 31, 2019
Great company to refinance with, very friendly. Saved me a lot of money!!
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped tens of thousands of customers save over $100/month on average by refinancing their auto loan!*

OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.

With OpenRoad, you are in the driver’s seat!

  • Lower Rates and Amazing Savings
  • A+ accredited by the BBB and a trusted member of the American Financial Services Association
  • Quick loan decisions, flexible financing options and cutting edge technology for a great experience
  • There’s no obligation to apply, no hidden costs and no application fees
  • The highest level of customer satisfaction and award-winning customer service

*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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