OpenRoad Lending
4.8 From 1 to 5
2029 Reviews
Overall Ratings
5 Stars
1751
4 Stars
208
3 Stars
31
2 Stars
20
1 Star
19
  • 2029 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Apr 22, 2019
Great reaction time as far as giving me updates on loan process. Easy access/options to submitting info. Great customer service
Apr 22, 2019
Lending specialist was helpful, Matt made sure to keep me in the loop. I didn't feel pressured, and every question I had was answered.
Apr 22, 2019
Easy company to work with, open and curtiouse
Apr 22, 2019
5
Apr 22, 2019
Quick process only took a few days because of delays on my part if not it would’ve been much quicker highly recommend.
Apr 22, 2019
Open road make the whole experience of refinancing my car super easy! Would definitely recommend them!
Apr 21, 2019
Very smooth process
Apr 21, 2019
Very helpful, friendly, and experienced
Apr 21, 2019
You have great customer services. Thank you for helping with my reference.
Apr 21, 2019
The entire process was ridiculously exhausting. They would ask for documents that had already been sent multiple times. The DocuSign never worked. They had us get paperwork notarized that we later were told was not needed. We received phone calls and text from multiple people daily, yet they still couldn’t seem to communicate and get the information from each other to make the process go smoother for us the customers. I would not recommend OpenRoad lending to anyone.
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Response from OpenRoad Lending
Apr 22, 2019
Thanks for your comments Jessica, I am sorry you did not have a great experience with our company. I have personally reviewed your deal and will speak to our managers about how we can do better next time. I did see that we were able to lower your rate and payment substantially so hopefully those monthly savings will help make up for where we did not provide great service. Thank you, the OpenRoad Lending Auto Loan Savings Team
Apr 21, 2019
Excellent, professional service from the entire OpenRoad team. Wendy Sloan, who was my representative was extremely helpful, thorough, and communicated professionally during my refinance. Fast process. The review of verifications and final loan approval with payoff funds sent to the original lien holder was completed within five business days. Thank you.
Apr 21, 2019
Great service
Apr 11, 2019
The Best Experience I ever had with a Lending Company. I appreciate our patience with me. Looking forward to paying off the loan so I can get another one with you Thank you very much!!!
Apr 10, 2019
Got the refinance done in great time and no pressure, really.a professional customer service. Saved me over $120.00 a month.
Apr 10, 2019
Was hard getting process done kept asking for more info and asking for same info over and over then DocuSign info had be redone twice
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Response from OpenRoad Lending
Apr 11, 2019
Thank you for your comments Mr. Tichnell and I'm sorry that we had some difficulty with your loan documents. Our goal is to save our customers money and also provide a great refinance experience. I will personally review your deal to see how we can do better next time. Hopefully the savings on your car payment will help make up for it. Thank you, the OpenRoad Auto Loan Savings Team
Apr 10, 2019
Loan agents were helpful and I do appreciate the lower rate on my auto loan, but I was unprepared for the deegree of information I needed to provide and as a resuly the application took longer than I'd expected. But it was worth the effort.
Apr 10, 2019
I enjoyed my experience with open road, the process was fast, and very friendly customer service i am greatly pleased and will recommend to anyone.
Apr 09, 2019
Very fast very prompt service and excited to be with a new company that’s saving me money
Apr 09, 2019
Had a great experience with open road. Refinance was fast and easy
Apr 09, 2019
The customer service representatives try to be helpful. However, I was not told everything that was needed to complete my refinance application (documents). So for about 2 weeks there was a constant going back and forth and sending unnecessary amounts of paperwork. I’ve paid my car bill on time consistently at a high amount, the fact that these people want an unnecessary amount of paperwork just to even submit a refinance application is really inconvenient. Also, they are not even willing to grant an exception of any kind during this process. I’m extremely disappointed in the process for riefinancing for this company.
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Response from OpenRoad Lending
Apr 11, 2019
Thank you for your comments Mr. Hertain and I'm sorry you did not have good experience with our company. Our goal is to not only save our customers money but also provide a great refinance experience. I will personally review your deal to see how we can do better next time. Hopefully the savings on your car payment will help make up for it. Thank you, the OpenRoad Auto Loan Savings Team
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped tens of thousands of customers save over $100/month on average by refinancing their auto loan!*

OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.

With OpenRoad, you are in the driver’s seat!

  • Lower Rates and Amazing Savings
  • A+ accredited by the BBB and a trusted member of the American Financial Services Association
  • Quick loan decisions, flexible financing options and cutting edge technology for a great experience
  • There’s no obligation to apply, no hidden costs and no application fees
  • The highest level of customer satisfaction and award-winning customer service

*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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