43
Reviews
Reviews
43
Recommend
9 / 10
TrustScore
9.2 / 10
steve burns
Verified Buyer
all good
Response from OfficeEarth
Aug 06, 2017
Thank you, Steve we look forward to working with you.
Anonymous
Verified Buyer
OfficeEarth have been taking my business calls for over a year and it is a God-send for my business. It is like having my own reception staff and my calls are answered out of hours. Highly recommended business.
elizabethy
Verified Buyer
Great experience with OfficeEarth. The service was great. Calls handled well by the receptionists. Good quality messages. Exceeded my expectations.
Connie Lawson
Verified Buyer
Want someone to do all the admin work you don't want to do then Office Earth is the Virtual Assistant for you!! Great service
Brandon Xil
Verified Buyer
OfficeEarth is well-managed and reliable. The company has handled all of my enquiries and needs with diligence and synergy. They do what I need for a fair price and that's all I can ask. Will definitely recommend OfficeEarth for administrative/reception work in the future.
Caryn Thomas
Verified Buyer
Being a business owner means you should be working smarter not harder. Delegate the repetitive tasks and those you can teach someone to do for you, even those tasks you aren't so good at yourself. OfficeEarth offers a fabulous range of services that can help you go from being self employed to being a business owner. Call them today!
Lachlan Still
Verified Buyer
We love working with OfficeEarth - their platform is easy to use and makes sense. Not only that their staff are great.
Response from OfficeEarth
May 30, 2017
Thanks Lachlan, we love working with awesome companies just like yours.
Ryan Donohue
Verified Buyer
Had some initial problems but things were quickly fixed
Response from OfficeEarth
May 30, 2017
Hi Ryan, we are sorry you've not had the best experience thus far. I have checked the logs and can see that all issues raised on your ticket have been resolved. If there are any concerns please reach out and we will do our outmost to wow you.
Lisa Mahar
Verified Buyer
I have been a customer of Office Earth for 1.5yrs. Generally, the service is excellent. The receptionists have gone above and beyond to assist clients and are polite and professional. I have given 4 stars because I still have issues with calls being transferred correctly to WA Time. It is so frustrating that I cannot set my location/time zone and local hours that I want calls transferred. Winter is not so bad, but summer is a huge problem when there is a 3hr time difference. This should be a basic feature that Office Earth have built in that just works.
Response from OfficeEarth
May 30, 2017
Hi Lisa, thanks so much for your review. We have great news for you, you can now set your specific region in your dashboard per company and per user. Please reach out to your account manager if you need any assistance.
Scott Lee
Verified Buyer
Professional and world class
Response from OfficeEarth
May 30, 2017
Thanks Scott, we love serving our clients.
Jason Davenport
Verified Buyer
Costly service. Office Earth lacks customer service and when you put an inquiry through they never deal with the issues at hand. They do take the calls with professionalism however that also needs work at times.
Response from OfficeEarth
May 30, 2017
Hi Jason, we are sorry to hear that your customer support experience has not been to your expections. We are always here to assist and will endeavour to provide you and every OfficeEarth valued client with only the best possible customer service. We are glad to hear that you mostly find the our operators are professional. Please reach out if we can assist.
Matthew Talia
Verified Buyer
Very bad delay in the line, some call handlers are clearly at home (kids screaming in background) or outside (windy).
Response from OfficeEarth
Jun 01, 2017
Hi Mathew, Thank you for your feedback. At OfficeEarth we have a zero tolerance for unprofessional service, could you please be in touch with your account manager about any specific instance where you have experienced this and it will be attended to with the thoroughness and speed that it deserves.
Jordan Crerar
Verified Buyer
The first account manager that assisted me was non contactable and there was zero urgency around attending any issues or requests I had. This was difficult for my business and co-workers.
Still having technical difficulties with all inbound phone calls, with what seems to be a delay in the line. It would be great to get this resolved.
Still having technical difficulties with all inbound phone calls, with what seems to be a delay in the line. It would be great to get this resolved.
Response from OfficeEarth
Jun 01, 2017
Hi Jordan, thank you for your feedback. Please be in touch with your account manager with specific issues which need to be resolved and we will do our utmost to resolve any issue with the urgency and professionalism that your business deserves.
Riki Solomon
Verified Buyer
A part from a couple of initial hiccups with the phone assignment which where fixed quickly, the team are professional and responsive.
Response from OfficeEarth
May 30, 2017
Thanks Riki, your feedback is very appreciated
Mac Smerdon
Verified Buyer
I've used a few reception services during my time in business, all of which have complicated backends, and poor client services. I've not yet had an issue with Officeearth, and highly recommend their services.
Response from OfficeEarth
May 30, 2017
Thanks Mac, we love delivering a great service and reviews like yours, make it all worthwhile.
Craig Lawrence
Verified Buyer
Service is good. Operators leave clear messages. Very timely. User interface on the web is great. Thanks!
Response from OfficeEarth
May 30, 2017
Thanks Craig, we love to make it easy.
Garry Parsons
Verified Buyer
Outstanding Experience. Great value on a service I highly recommend.
Response from OfficeEarth
May 30, 2017
Thanks Gary, we love helping our clients and value your ongoing support.
Ian Innerd
Verified Buyer
Frustrating when I get a call saying the caller left no name and get charged for it
Response from OfficeEarth
May 29, 2017
Hi Ian, we agree its frustrating to receive telemarketing calls. But look at the bright side, at least you dont have to spend your precious time answering those calls.
Leanne Y.
Verified Buyer
“Great reception service!”
Very worthwhile service - great value, fantastic service, clever technology and responsive team - Many thanks for your help.
Very worthwhile service - great value, fantastic service, clever technology and responsive team - Many thanks for your help.
Response from OfficeEarth
May 16, 2017
Thank you Leanne, we are very glad to help business to be their best
James K.
Verified Buyer
“10/10 Customer Service”
Excellent Customer Service, Professional and Capture all Information and actioned call promptly.
Thanks Sharyn :)
Excellent Customer Service, Professional and Capture all Information and actioned call promptly.
Thanks Sharyn :)
Response from OfficeEarth
May 16, 2017
Thank you James, your support and recommendation is much appreciated.
About OfficeEarth
PRESENT A PROFESSIONAL IMAGE AND WIN NEW BUSINESS
If you don't answer every call coming into your business, you’re losing potential leads and losing customers. We answer every call so you'll capture every lead and have the opportunity to speak to every potential customer. Having a professional answering service presents a far better image to callers than an answering machine.
Try us out for Free today - no obligations and no credit card required.
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OfficeEarth is a Verified Merchant
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