Odyssey Fine Puzzles Retail
5 From 1 to 5
1369 Reviews
Overall Ratings
5 Stars
1342
4 Stars
17
3 Stars
4
2 Stars
1
1 Star
5
Reviews 1369
Recommend 10 / 10
TrustScore 10 / 10
Tonya H
Jul 17, 2019
Verified Buyer
I bought my first puzzle with Odyssey Fine Puzzles in November and will continue to do so. They have the best customer service, Kevin is awesome! He goes above and beyond to help in any way possible! Response time is almost immediate. Shipping is super fast and done quite nicely. I have nothing negative to say about this company! A+
Response from Odyssey Fine Puzzles
Jul 25, 2019
Thank you Tonya for the kind words. It's certainly been a pleasure working with you and learning more about your puzzling interests. You've certainly pulled ahead of me on ZoZoVille. Guess I need to get busy ASAP and build a few, though I don't know that I'll ever catch up! -- Kevin
Christina P
Jul 09, 2019
Verified Buyer
Great Selection, Great Prices, Outstanding Service. I will be a repeat customer.
Response from Odyssey Fine Puzzles
Jul 11, 2019
Thank you Christina. We're so happy you had a satisfying experience with our store. Sounds like we share a love for jigsaw puzzles, and we hope you enjoy working with your Cloudberries as much as we have with ours! -- Kevin
Robert V
Jun 28, 2019
Verified Buyer
Odyssey Fine Puzzles is a wonderful puzzle company- a true puzzle lover’s delight! Their website is very user friendly, and I’ve purchased several beautiful, high quality puzzles, both cardboard and wooden, from their large and varied inventory. They offer free shipping for purchases over $49, which has saved me a lot of money! And the friendly and informative customer service I received from Kevin Cook on several purchases has been exceptional. I am very satisfied customer.
I recommend Odyssey Fine Puzzles. Heartily!
Response from Odyssey Fine Puzzles
Jul 10, 2019
Thank you Robert for this highly encouraging review. We are a young company and believe there are still many aspects of our business in need of improvement, yet your comments provide confidence that at least we're on the right track. It's been a pleasure working with you thus far, and we hope to have the opportunity to continue doing so going forward. -- Kevin
Sandra L
Jun 27, 2019
Verified Buyer
Too shiny, too crowded, with disgusting pieces that have a different picture on the top of the piece with a different picture on the bottom!!
Response from Odyssey Fine Puzzles
Aug 13, 2019
Hi Sandra. Your review is for a specific product rather than our company, but that doesn't lessen how sorry I am to hear of your unhappy experience. You didn't enjoy "National Parks". It is indeed a busy puzzle with lots of intricate design elements. Because of that, it's not possible to avoid having pieces that overlap adjacent scenes. There's just too much fine detail throughout the picture to avoid it. But the important thing is that you have had an unpleasant experience and we take this very seriously. I hope you'll email or call in order to help me better understand your puzzling preferences and to allow us to do what it takes to turn your recent experience into a happy memory. -- Kevin
Judy F
Jun 14, 2019
Verified Buyer
The Company missed sending 5 puzzle pieces that had gotten raked out of the way when packing the puzzle. He sent me the 5 pieces along with a small refund for my inconvenience! That was quite a professional act. Thanks!
Response from Odyssey Fine Puzzles
Jul 03, 2019
Haha... thanks Judy. The additional prep to some of our higher end wooden puzzles is intended to be a free service that adds value to the puzzling experience. Those five pieces were an unplanned part of the service and are now part of Odyssey Fine Puzzle lore! Thank you for your understanding and especially for your continued support of our retailing adventure. Drop us a line and maybe a photo after you finish the puzzle. I'd love to hear about it. -- Kevin
Ann K
Jun 13, 2019
Verified Buyer
Top notch experience, quick delivery with super friendly customer service. Looking forward to placing my next order!
Response from Odyssey Fine Puzzles
Jul 10, 2019
Thank you so much Ann. It's been such a pleasure getting to know you. I have greatly appreciated your feedback, your ideas, and especially your enthusiasm for puzzles. Hope you're enjoying them. -- Kevin
Rachel W
Jun 13, 2019
Verified Buyer
Lovely puzzles and great customer service. Thank you!!
Response from Odyssey Fine Puzzles
Jul 10, 2019
You're most welcome Rachel. We extend our thanks to you as well, and hope you're enjoying your StandOuts! -- Kevin
Teresa M
Jun 13, 2019
Verified Buyer
Customer service..fantastic!
Shipping...fast
Quality of puzzle...top notch
Thanks Kevin
Response from Odyssey Fine Puzzles
Jul 03, 2019
Thank you Teresa. That means a lot to us. Your enthusiasm for puzzles has endeared you to us all. You just need to hurry up and retire in order to start working through some of your accumulated inventory. Good luck deciding where to start! -- Kevin
Gail H
Jun 11, 2019
Verified Buyer
Excellent in every way!
Response from Odyssey Fine Puzzles
Jul 03, 2019
Thanks Gail. That's very kind of you to say. I hope you enjoy the cartoon puzzles. Send us some photos if you have a chance. Keep puzzlin! -- Kevin
About Odyssey Fine Puzzles
Odyssey Fine Puzzles is dedicated to providing outstanding wooden and cardboard jigsaw puzzles to enthusiasts as well as to individuals in search of the perfect gift.
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Odyssey Fine Puzzles is a Verified Merchant
Questions? Contact Us
kcook@odysseyfinepuzzles.com
770-630-5946
8am - 7pm EST
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