275
Reviews
Reviews
275
Recommend
10 / 10
TrustScore
9.9 / 10
Customer
Verified Buyer
Bob Lewis handled the process for me. He did a great job, and helped me navigate Cleveland Height's process which required me to appear before the Architectural Board of Review. Once I had the required approvals, they had the fence up in less than two weeks. The installed fence is roughly `160 feet of six foot wooden privacy fencing. The fence is beautiful. Very even, no unusual gaps between the pickets, and the wood is all a uniform color. The crew also dealt with some bushes and tree limbs in the way, as well as various elevation changes that I thought was going to cause a problem. The crew also professionally handled a very angry neighbor who was not happy about the fence going up. If I had been on a job site under the same circumstances I'm not sure I would have stuck around!
Mathew P.
Verified Buyer
I had a great experience with them! We had so many road blocks with city permits, and they did everything they could to save me money and put up my privacy fence. Pricing is comparable to other places but they were willing to help for my budget and take the extra step and my sales rep was great as well. The only thing I would say could improve the experience is if they gave you instructions on care for the fence. BUT they still might I have yet to pay and finalize now that the fence is erected.
Mathew P
Verified Buyer
I had a great experience with them! We had so many road blocks with city permits, and they did everything they could to save me money and put up my privacy fence. Pricing is comparable to other places but they were willing to help for my budget and take the extra step and my sales rep was great as well. The only thing I would say could improve the experience is if they gave you instructions on care for the fence. BUT they still might I have yet to pay and finalize now that the fence is erected.
Customer
Verified Buyer
Overall, I am very happy with the way my driveway gate looks. Sales staff, office staff and installers were very professional. Communication could be better between sales staff , fabricators and customer prior to installation.
Customer
Verified Buyer
From the start to finish, each member at Northeast Ohio Fence & Deck was professional, kind and excellent in their service, and they listened carefully to our needs throughout the process. Our fence looks great and was installed with great care and quality. We're very glad that we hired them for our home needs. Angie's List reviews were also helpful in our initial selection of their company.
Customer
Verified Buyer
The service was phenomenal. The workers did a really good job. But my complaint is actually with the owner. The fence company came to take down my old fence and I had a lot of debris and I was going to get rid of it and I asked them if by any chance for them to take the debris out and the foreman said "Don't worry about it, don't worry about it." So we did not discuss any financial thing for it. So everything was done and after two days, after they leave I got a phone call an hour later from the sales person who said his boss advised him that they are going to charge me $500.00. The owner called right away and is not very kind to me. He did not even ask me about the service on the debris and just told me that I will pay them the $500.00. He was very nasty to me and on the conversation I was crying there. He even said "You're gonna be dumb enough to think that we would do that for free." But for the owner, he is getting an F for the overall experience, quality of the service, and professionalism.
sue l
Verified Buyer
.
Pamela Allen
Verified Buyer
I am writing this as the final boards are being placed on our fence and I have to say I am more than pleased with not only the work but, the entire staff. First, all the workers were very professional; they greeted us and introduced themselves, they performed the work as stated and with extreme care and quality. When an issue came up, a single call was made and the support team was out immediately to resolve the issue; the crew never stopped working while awaiting the support team. The Allens want to let the crew know that we appreciate all of the hard work they performed at our home and hope our hospitality provided some level to show just how much we were pleased with the end result. I would definitely recommend Northeast Ohio Fence to any friend or stranger. They are the best in the business. Keep up the outstanding work!!!!!
Response from Northeast Ohio Fence & Deck
Feb 14, 2018
Thank you Pamela! We truly appreciate your business.
Customer
Verified Buyer
Jennifer L
Verified Buyer
.
Customer
Verified Buyer
It went very well. The crew had the entire job done in about 5 hours. The fence looks great.
Customer
Verified Buyer
Wonderful job! Easy to arrange an estimate and the company communicated well every step of this job. The fence looks great and the installer explained the installation process. He is definitely someone who enjoys his work and is proud of the quality.
Customer
Verified Buyer
Excellent, the fence was installed well and for a reasonable fee, I could not have asked for anything more.
Angela Council
Verified Buyer
NEO fence & deck did a wonderful job installing a 6 ft privacy fence on my property in Medina. Everyone from this company was a pleasure to deal with. The fence turned out better than I thought, and my husband and I couldn't be happier with the result. I will be sure to recommend them in the future. Thank you NEO fence & deck!
Angela C
Verified Buyer
NEO fence & deck did a wonderful job installing a 6 ft privacy fence on my property in Medina. Everyone from this company was a pleasure to deal with. The fence turned out better than I thought, and my husband and I couldn't be happier with the result. I will be sure to recommend them in the future. Thank you NEO fence & deck!
Customer
Verified Buyer
We are so happy with our new fence. NEO fence was kind, courteous, and professional from Dan who gave us our quote, Tara who coordinated and scheduled everything, and the teams out in the yard doing the work. They left no mess, and completed the whole job in a total of less than five days (with breaks in between for weather and letting the posts set). We got our quote early in the summer thinking we would need to wait a while before they would be available but they ended up needing to wait on us (we wanted to finish some other work in our yard before the fence would be in the way). It looks great and is exactly what we wanted. Somewhat pricey, but worth the cost in our opinion.
Customer
Verified Buyer
Gate will last a lifetime.
Pamela Marks-Allen
Verified Buyer
Very professional staff. This is the first company that I can say that every person walked up greeted me, introduced themselves, and when leaving again another handshake and reassurance of the job and their commitment to their work. We are very pleased with our board on board fence. The price was reasonable, the work completed when stated and the workers were nice and professional. I highly recommend Northeast Ohio Fence for your fencing needs; they perform quality work.
Pamela M
Verified Buyer
Very professional staff. This is the first company that I can say that every person walked up greeted me, introduced themselves, and when leaving again another handshake and reassurance of the job and their commitment to their work. We are very pleased with our board on board fence. The price was reasonable, the work completed when stated and the workers were nice and professional. I highly recommend Northeast Ohio Fence for your fencing needs; they perform quality work.
Customer
Verified Buyer
We got several estimates. Other companies wrote in their estimates that they wouldn't be responsible for damage done to the sandstone wall caps. I found that odd. We hired NEO Fence and Deck. There was not pressure or annoying sales pitch. I picked a plain, simple fence that is attractive for the purpose. The work was done today. They came on time, did a great job, and were really polite and friendly. The fence looks fantastic. Both my husband and I are extremely pleased, it is better than we thought it would be. Not inexpensive, but a quality job was done.
About Northeast Ohio Fence & Deck
We here at Northeast Ohio Fence take pride in our courteous and professional service. Our in-house staff provides broad expertise in custom fence and deck building. We can fabricate any kind of fence or deck using our designs or yours. We are proud of our reputation in the fence and deck industry and work real hard to service our customers to maintain it.
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Northeast Ohio Fence & Deck is a Verified Merchant
Questions? Contact Us
contact@neofence.com
216-518-7444
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