From 1
to 5
482
Reviews
Reviews
482
Recommend
10 / 10
TrustScore
9.7 / 10
Otavio B
Verified Buyer
I recently installed My Water Filter system in my home and I couldn't be happier with the results. They helped me select the system considering our house constraints and our preferences, and they explained all the benefits and potential disadvantages of each option. We ended up installing a two stage system and a Joey to use the rain water from our tank. Not only does the water taste noticeably cleaner and fresher, but I also have peace of mind knowing that my family and I are no longer drinking harmful contaminants from the tap water. The installation process was a breeze, thanks to the clear instructions provided through the numerous videos on YouTube. Whenever I had questions or needed assistance, the customer service team has been incredibly responsive and helpful, further enhancing my overall satisfaction. I highly recommend it to anyone looking to improve the quality of their drinking water and invest in their family's health.
Response from My Water Filter
Apr 03, 2024
Hello Otavio! Thank you for sharing your positive experience! It's great to hear that the My Water Filter system has met your expectations and provided cleaner, fresher water for your family. From system selection to installation and ongoing support, it sounds like you received excellent service every step of the way. We appreciate your recommendation and are thrilled to have contributed to your family's health and satisfaction. Cheers to enjoying safe and refreshing water at home!
Many thanks, My Water Filter Team
Greg A
Verified Buyer
A very professional organizer. My problem with our filters was attended to very very promptly. Definately recommend them.
Response from My Water Filter
Mar 31, 2024
Hello Greg! Thank you so much for your kind words! We're delighted to hear that you were satisfied with our service in addressing your filter issues promptly. Ensuring our customers' needs are met efficiently and professionally is always our top priority.
Many thanks, My Water Filter Team
Paul
Verified Buyer
Excellent service
Response from My Water Filter
Mar 28, 2024
Hello Paul! Thank you for your review! Thank you! We're delighted to have provided you with excellent service. If you ever need assistance in the future, please don't hesitate to reach out.
Many thanks, My Water Filter Team
John
Verified Buyer
Excellent customer service with prompt and efficient outcome to my query. Very helpful team thank you
Response from My Water Filter
Mar 25, 2024
Hello John! Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing prompt and efficient assistance is our priority, and we're delighted that we could meet your needs effectively. If you have any further questions or concerns in the future, please don't hesitate to reach out. My Water Filter is always here for you.
Many thank, My Water Filter Team
Mark
Verified Buyer
Excellent product at a great price, our water has never been better with very little upkeep it costs us less than $4 a week ongoing cost. This is for the whole house to have filtered water which also increases tap seal life too (no sand or dirt in pipes after water system work in the area that killed two of my ceramic taps before having this fitted). Plus they stand by there product I had an issue and the support staff fixed it and sent out an easily replaceable part that arrived within the week. We have had this system for over 3yrs. Thanks Guys.
Response from My Water Filter
Mar 17, 2024
Hello Mark, Thank you for your glowing review! We're thrilled to hear that our product has brought such value to your home, with both water quality improvement and cost-effectiveness. We're dedicated to standing by our products and providing excellent support whenever needed. Here's to many more years of great water!
Many thanks, My Water Filter
Alison S
Verified Buyer
Absolutely fantastic service everytime, had an issue with a tap and within 24hrs it was sorted ,I cannot fault this company and will continue being a loyal customer thank you for all your help😊
Response from My Water Filter
Mar 13, 2024
Hello Alison, That's wonderful to hear! It's great that the company provided such prompt and effective service. Thank you for sharing your positive experience, and here's to many more years of great service as a loyal customer!
Many thanks, My Water Filter
Alan S
Verified Buyer
Contacted Brent in Sales Department who quickly established what I would need.Received a quote promptly and subsequently confirmed the order. Goods were received in good time . Fitted and working we are now able to drink water straight from the tap. We are very pleased with the service from MWF. Would defiinitely recommend . Many Thanks.
Response from My Water Filter
Mar 06, 2024
Hello Alan, Thank you for your feedback! We're delighted to hear that Brent in our Sales Department provided you with excellent service and that you're satisfied with your order from MWF. We appreciate your recommendation and look forward to serving you again in the future.
Warm regards, My Water Filter Team.
Yvonne B
Verified Buyer
We have had excellent service from you for years. Can not ask for better. Never pushy but do remind us when filters should be change. Magic product fantastic service.
Leo
Verified Buyer
2 replacement water filter housings I’ve had to buy. I was never told to ensure water pressure sits below 80 to ensure no cracks even after I was sold the first replacement housing
Nicholas L
Verified Buyer
customer service was great. the product was sent securely and promptly.
Ronelle M
Verified Buyer
I’ve used this product for years mainly to remove as much chlorine as possible as I have a problem with my scalp. The scalp is dry and very itchy, it’s a neurological problem for which there is no cure. Having most of the additives removed really helps both the dryness and itching. . My only comment is I have to change the filter well before the water becomes clear as there doesn’t seem to be enough protection and I notice the itching increasing long before it’s clear.
Andrea H
Verified Buyer
Helped me with my questions regarding suitable products, despatched same day, sadly Australia post has had delays. Follow has been great and their clean water initiative is a wonderful side to buying great filters. Very happy customet
Tracey M
Verified Buyer
My order arrived in a matter of days. Now installed and working well. My area has hard heavily chlorinated water. My water is now lovely to shower in. Thank you.
Julien R
Verified Buyer
Great product, our shower water is so much nicer now!
Arlene
Verified Buyer
My experience with your company has been excellent.
Darryl
Verified Buyer
Very quick prompt service. Recommended to many friends. Water quality is the best
Barry C
Verified Buyer
Easy to order. Good range and prices.
Johnson C
Verified Buyer
Very informative website and online chat for any questions
Smooth transaction with quality products and support
Smooth transaction with quality products and support
Donna C
Verified Buyer
I wanted to purchase water filters for quite some time now, finally took the plunge and couldn’t be happier ( only fitted them 2 days ago ). Definitely a customer for life!!
Kenneth G
Verified Buyer
NO PROBLEMS EVERYTHING WENT FINE
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