Jul 18, 2019
It was a pleasure working with CJ. She helped me process my core return and finalize things. I am very happy to have worked with her.
Jul 17, 2019
Great. There are so many people that do transmissions but it is hard to trust any of them. Most always have a high come-back rate too. So I figured this would be my best bet, spending a little more cash was definitely worth it! Installed the transmission and it has been driving great! 3 year warranty..can't beat it!
Jul 16, 2019
Jul 15, 2019
Jul 14, 2019
Service was great.
Jul 12, 2019
CJ was amazing with all my needs
Jul 09, 2019
CJ was quick to discover the issue with my contact information and correct it. Also helpful in providing me with both the invoice and tracking information for my order. Thanks.
Jul 09, 2019
Great service. Thanks.
Jul 05, 2019
I have been very pleased with Monster Transmission!
I plan on ordering more :-)
I plan on ordering more :-)
Jul 04, 2019
CJ made the whole process very simple, no hassles.Great customer service
Jul 03, 2019
CJ, really provided a level of customer support far above what I expected. She is a credit to your organization, very pleasant to deal with and extremely responsive. Bravo.
Jun 19, 2019
Abigail has been great help on my order. She send quick responses and keeps me informed on the progress of the unit.
Jun 12, 2019
The customer Service is outstanding/ great. The only thing that I didn’t like is that I was given one price and when I called To place the order I was given another price to its bad Business . And the first person that I spoke with stated that he was going to throw in the transmission oil. When I received the transmission it didn’t have the oil as promised ,when I called I was told I needed to pay extra for it if I wanted it so again was told onething and than was told something totally different . But over all the service was good . I had been ordering from another company for the last past years and is was the first time ordering for monster transmission. I would like for someone to reply to me.
Jun 11, 2019
Very happy with transmission. Staff at Monster all very helpful and friendly. Thanks, so much!
Jun 08, 2019
The whole process went as described on their video. CJ was very helpful in getting me my return shipping labels and answering some questions. Transmission works great. Thanks again to Monster Transmissions and their entire staff for making this a great experience!!
Robert Lee Russell
Jun 06, 2019
No hassle. Great job. I love my new monster transmission
Jun 05, 2019
The process wasn’t very good. First you told me my transmission was halfway done, then told me you hadn’t received it yet. I ordered a new torque converter and was told you needed my old converter. When asked why do you need my old converter if I’m purchasing a new converter you said your right we will wave the core charge and don’t send it. Well it turns out you wanted to rebuild my stock converter which I don’t understand as stalls normally come in a smaller case. Because I didn’t send mine and you couldn’t find a core you actually built a new converter which required a new flex plate that you charged me for. Never once did I receive any emails to status or updates, I only found out if I emailed. Someone dropped the ball big time and I really felt helpless all the way from Hawaii.
Jun 02, 2019
Thank you Abigail Olsen for being the person who got my call. Finally after over 1 year of trying to get my issue resolved or even someone to return a phone call....in less than 2 hrs Abigail answered initial call, returned a call back to me and resolved issue. She definitely gets my 5 star monster rating. Thank you so much Abigail.
May 30, 2019
Tina has excellent customer service skills. She was very pleasant and professional. She went out of her way to help resolve my issue and get the ball rolling if you will, by calling my garage and speaking with my mechanic and then calling me back informing me of the next steps to be taken to resolve my situation. Please convey to her my appreciation.
Curtis E. Jones
May 29, 2019
Nothing but the best…..so refreshing not to hear complaints but people who seem eager to help you and get the job done. This person (CJ) was very helpful....got the job done in minimum time and made the experience very easy....thanks...Curtis Jones, Three Dog Garage
About Monster Transmission & Performance
Known as the largest Custom Transmission Builder in the USA. They are a provider of transmissions and related powertrain products to customers all over the world. They are the preferred transmission company for countless television programs, celebrities, experts, and auto enthusiasts. Their motto is "We Build More Than Transmissions, We Build Relationships!". Key points on this company: They have been in operation since late 2002. They were awarded as a "Great Place to Work in 2018". Have been recognized by INC Magazine 5 times as one of the fastest growing private companies in America.
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