Medical Care Alert
4.7 From 1 to 5
1627 Reviews
Overall Ratings
5 Stars
1359
4 Stars
164
3 Stars
74
2 Stars
8
1 Star
22
  • 1627 Reviews
  • 10 / 10 Recommend
  • 9.49 / 10 TrustScore
Mary W
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System - Quarterly Subscription
Mar 03, 2021
I haven't used it yet, but it seems like it will be simple
Sharon N
Verified Buyer
Lockbox Key Storage
Mar 02, 2021
I am happy with the lockbox key storage
L L
Verified Buyer
HOME Medical Alert System - Annual Plan
Feb 28, 2021
Immediate response every time
Peter T
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System - Annual Subscription
Feb 21, 2021
Good customer service, setup was easy, delivery timely and haven't had a use or it.
Cornelia B
Verified Buyer
HOME & AWAY ELITE Medical Alert System With Automatic Fall Detection and GPS - Annual Plan
Feb 19, 2021
New device is very sensitive, but the holster clip won’t open so it’s useless. Customer service says no alternative. ☹️
Norma C
Verified Buyer
HOME-LTE Medical Alert System - Annual Plan
Feb 18, 2021
Easy and great!
Rick H
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System With Fall Detection - Annual Subscription
Feb 15, 2021
The fall detector seems to be working just fine. My mom dropped the device three times over the last year while taking it off at bedtime or putting it on first thing in the morning and the detector was thus activated and a call was made to mom immediately asking if she needed help. Thank goodness it was only a false alarm and nothing serious! Sure gives my mom and her 4 kids a piece of mind knowing she can get medical help with the push of a button.
Thx
Rick H
Debbie L
Verified Buyer
HOME Medical Alert System - Annual Plan
Feb 15, 2021
It was easy to order and setup.
Jane M
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System - Annual Subscription
Feb 14, 2021
I purchased this for a friend and I had them on Life alert which is $76 and they're telling me I have a 3-year contract so I'm going to be calling the better business bureau in California but thank you for your price and my friend is already had to use it cuz he fell and you called right off the bat so thank you
Nancy
Verified Buyer
HOME Medical Alert System - Annual Plan
Feb 14, 2021
Very glad I have it!
Mary W
Verified Buyer
HOME Medical Alert System - Quarterly Plan
Feb 13, 2021
I wish there were a bracelet to wear rather than the large pendant. Otherwise, seems to be OK.
Medical Care Alert Logo
Response from Medical Care Alert
Feb 13, 2021
Hi, thanks for your feedback, and for being such a great long time client! We do have a two-piece mobile system that has a wrist button option. Please take a look here and let Customer Service know if you have questions or would like to try it. https://www.medicalcarealert.com/Mobile-Medical-Alert-System-with-Wearable-Button-p/mca-ha-duo-annual.htm
Donna J
Verified Buyer
HOME Medical Alert System with AutoFALL Pendant - Annual Plan
Feb 12, 2021
We are pleased with the system so far have only had it a few weeks.
Joan D
Verified Buyer
HOME Medical Alert System - Monthly Subscription Includes Console, 2 Buttons, 1-Month 24/7 Monitoring with Auto-Renewal
Feb 09, 2021
Best customer service by far. Quick, efficient and friendly.
Thank you!!
Pearl L
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System - Annual Subscription
Feb 08, 2021
I have no complaints about the devise. It seems to be working well.
Frances A
Verified Buyer
HOME & AWAY ELITE Medical Alert System With GPS - Quarterly Plan
Feb 07, 2021
I really like it and it gives my family peace of mind
Diane O
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System - Annual Subscription
Feb 05, 2021
I haven't had to use my Medical Alert yet but I wear it all the time. I purchased the Medical Alert because my sister had one. I did not know that she would get some kind of a rebate and so would I. If anything can be done at this time, I would appreciate it.
Medical Care Alert Logo
Response from Medical Care Alert
Feb 05, 2021
Hi - thanks for your note and review. We don't show that you received our "Friends and Family" bonus of one free month service. Can you please call customer service at 877-913-3680 and let us know who referred you so we can make that adjustment? Thanks!
Mary C
Verified Buyer
$5 HOME PRICE ADJUST MADE WHEN SHIP [MCA-HA-ELITE-ANNUAL]
Feb 02, 2021
Thought it was unfair that I was told my elderly mother would be charged the full price if the returned items weren’t “registered” by your company before the due date.  I mailed it more than two weeks early. But I was concerned because mail has been severely delayed.  It’s obvious the machine was turned off and not able to be used.  Plus you had the tracking number. It shows a serious lack of caring for the elderly people your company says they do care for.  The two women I spoke with (not saying names) were absolutely no help and couldn’t have cared less.  This is one reason I would not recommend your company. Another is, several times I had to call back after a test was set up and there was no answer from your people.   I wasn’t going to write because I truly didn’t think anyone would actually read this and care. 
Janis H
Verified Buyer
HOME & AWAY ULTRA GPS Medical Alert System With Fall Detection - Annual Subscription
Feb 01, 2021
Very relieved that my mom and aunt have one. Very reliable.
Rodney G
Verified Buyer
HOME & YARD Medical Alert System - Annual Plan
Jan 30, 2021
Due to our love one passing, we are no longer using this system. Fairly satisfied, however during our use of system, the receiving time of replacement batteries and other items was extremely slow. Also, have not heard anything from company since returning their equipment about a month ago.
Medical Care Alert Logo
Response from Medical Care Alert
Feb 02, 2021
Hi - thanks for your review, I show a credit of $59.80 was applied to your credit card ending in 4888 on 1/28/21. Please let us know if you need anything else, and we are sorry for your loss.
Sharon C
Verified Buyer
HOME & YARD Medical Alert System - Semi-Annual Plan
Jan 28, 2021
All is great so far!!!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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