Medical Care Alert
4.8 From 1 to 5
1892 Reviews
Overall Ratings
5 Stars
1601
4 Stars
212
3 Stars
34
2 Stars
9
1 Star
36
  • 1892 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Apr 21, 2014
"customer service rep spoke too fast"
Apr 21, 2014
"Everyone was so nice and encouraging."
Apr 20, 2014
"The communication is not as clear as I hoped which MAY be related to the telephone line. The wristlet that came with it was missing one end and therefore needed to be taped shut. I will say a replacement came ASAP. The device seems to come out of the wristlet a little too easily. It also seems the second phone contact has never been called. On several occasions only the first and third contact have been used."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - thanks for your feedback, we're glad the new wrist strap is working better for you. Customer Service will reach out to you this week to make sure we have the latest information for your second contact number. Thanks!”
Apr 20, 2014
"I have not used this product much yet."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - thanks for your feedback, we are glad you are happy with your medical alert system and have not had to use it for an emergency. Please remember to test your system weekly, and let us know if you have any questions. - Medical Care Alert”
Apr 19, 2014
"I was impressed with the tiimeleness and effeciency of your staff."
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Response from Medical Care Alert
Apr 21, 2014
“Thank you so much for your kind feedback - it means a lot to us! Please call or email us any time we can be of service to you! - Medical Care Alert”
Apr 19, 2014
"Very pleased the representative was very helpful"
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Response from Medical Care Alert
Apr 21, 2014
“THANK YOU! We really appreciate your feedback and kind words! Call us any time we can be of service to you! - Medical Care Alert”
Apr 17, 2014
"From the ordering to the installation, everything went great and the people I talked to were very helpful and friendly. One thing, when I accidentally pushed the button a few weeks ago, it seemed like quite a few minutes went by before a human answered. I guess that is the regular response time, but I had thought it would be quicker."
Apr 17, 2014
"Have not had to utilize the Medical Alert System for any emergency. However, just having the unit in my possession, affords me tremendous confidence and peace of mind."
Apr 17, 2014
"The only direct experience I've had with the medical care alert came about two weeks ago (April 8) when a representative called to inform me that mine had become disconnected from the telephone and wasn't operating Knowing you keep tabs on the unexpected is a definite plus. Thank you."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - thank you for your detailed feedback - we really appreciate it. We do proactively reach out to our clients if we detect a power failure, phone line issue, low battery, etc so that we can keep your system in top working order at all times. Please test your system weekly, and let us know if we can do anything else to help! - Medical Care Alert”
Apr 17, 2014
"The system was for my parents and my mom has had a great experience with Medical Care Alert."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - we are so glad your mom is happy and the medical alert system is working for you! Please contact us any time we can be of help, and make sure she tests her system weekly. - Medical Care Alert”
Apr 16, 2014
"WHAT ORDER are we talking about??"
Apr 16, 2014
"I got Med-Alert for my mom last year, one day she was cleaning and 'bump'' the button by accident, An operator responded and asked if she was alright, and needed help, She was suprised by this and told the operator she was fine, mom said the person was very concearned and helpful. This made me feel easy knowing shes in good hands when it comes to medical Alert night or day. Best investment I've made in years, Thanks guys!! ;)"
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Response from Medical Care Alert
Apr 21, 2014
“Hi - that's what we're here for! So glad your mom had a good outcome when she needed help. Please call us any time, and make sure to have your mom test her system weekly. Thanks for the great feedback! - Medical Care Alert”
Apr 16, 2014
"SUE WAS EXTREMELY HELPFUL AND ANSWERED ALL MY QUESTIONS AND HELPED ME HELP A FRIEND."
Apr 16, 2014
"Very good company, very helpful people."
Apr 16, 2014
"I love it. I had to use the service twice this past week and my call was answered immediately I would not be without it."
Apr 16, 2014
"We have not needed to use the pendant, but my mother, age 96, and myself, feel much more secure in having the devices. Especially since a person doesn't have to be in the same room as the base."
Mar 03, 2014
It works at the next door neighbors house

I have seen many commercials about elderly people falling and couldn't get up. My dad suddenly became one of these elderly folks after being traumatized by a fall. I started by calling several companies not realizing there were several that had a system. I got a customer service sales lady that was very helpful. The one special selling point was the range, which worked all around the house and yard. So far so good. Dad and I feel safer and at ease now.
Feb 22, 2014
My mother's Medical Alert System.

My siblings and I bought the Alert system for our mother for our own peace of mind. My mother is very conservative and would never have purchased it for herself even though she lives alone. I tested it myself in and around the house when we got it and was very pleased in its coverage. Medical Alert regularly check to see it is operational and recently replaced the entire system because they were not satisfied with its performance. We did not detect any problems at all. The system does what we wanted in that we know our mother will be able to get any needed assistance should she need it by pushing a button on her necklace.
Feb 11, 2014
I am satisfied with the service.

So far, I have had no crisis or emergency situation. And quite frankly I have not tested the system or my use of the system as much or as often as I should have. But it has been there, working as I expected every time I have tested it.
Feb 07, 2014
I am well satisfied with Medical Alert

I am very happy with Medical Alert, I have used them twice now & they come with in a very few minutes. They are always gentle & kind & help my husband & I get back on our feet. Thank you
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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