Medical Care Alert
4.8 From 1 to 5
1767 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 1767 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Apr 19, 2014
"Very pleased the representative was very helpful"
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Response from Medical Care Alert
Apr 21, 2014
“THANK YOU! We really appreciate your feedback and kind words! Call us any time we can be of service to you! - Medical Care Alert”
Apr 17, 2014
"From the ordering to the installation, everything went great and the people I talked to were very helpful and friendly. One thing, when I accidentally pushed the button a few weeks ago, it seemed like quite a few minutes went by before a human answered. I guess that is the regular response time, but I had thought it would be quicker."
Apr 17, 2014
"Have not had to utilize the Medical Alert System for any emergency. However, just having the unit in my possession, affords me tremendous confidence and peace of mind."
Apr 17, 2014
"The only direct experience I've had with the medical care alert came about two weeks ago (April 8) when a representative called to inform me that mine had become disconnected from the telephone and wasn't operating Knowing you keep tabs on the unexpected is a definite plus. Thank you."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - thank you for your detailed feedback - we really appreciate it. We do proactively reach out to our clients if we detect a power failure, phone line issue, low battery, etc so that we can keep your system in top working order at all times. Please test your system weekly, and let us know if we can do anything else to help! - Medical Care Alert”
Apr 17, 2014
"The system was for my parents and my mom has had a great experience with Medical Care Alert."
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Response from Medical Care Alert
Apr 21, 2014
“Hi - we are so glad your mom is happy and the medical alert system is working for you! Please contact us any time we can be of help, and make sure she tests her system weekly. - Medical Care Alert”
Apr 16, 2014
"WHAT ORDER are we talking about??"
Apr 16, 2014
"I got Med-Alert for my mom last year, one day she was cleaning and 'bump'' the button by accident, An operator responded and asked if she was alright, and needed help, She was suprised by this and told the operator she was fine, mom said the person was very concearned and helpful. This made me feel easy knowing shes in good hands when it comes to medical Alert night or day. Best investment I've made in years, Thanks guys!! ;)"
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Response from Medical Care Alert
Apr 21, 2014
“Hi - that's what we're here for! So glad your mom had a good outcome when she needed help. Please call us any time, and make sure to have your mom test her system weekly. Thanks for the great feedback! - Medical Care Alert”
Apr 16, 2014
Apr 16, 2014
"Very good company, very helpful people."
Apr 16, 2014
"I love it. I had to use the service twice this past week and my call was answered immediately I would not be without it."
Apr 16, 2014
"We have not needed to use the pendant, but my mother, age 96, and myself, feel much more secure in having the devices. Especially since a person doesn't have to be in the same room as the base."
Mar 03, 2014
It works at the next door neighbors house

I have seen many commercials about elderly people falling and couldn't get up. My dad suddenly became one of these elderly folks after being traumatized by a fall. I started by calling several companies not realizing there were several that had a system. I got a customer service sales lady that was very helpful. The one special selling point was the range, which worked all around the house and yard. So far so good. Dad and I feel safer and at ease now.
Feb 22, 2014
My mother's Medical Alert System.

My siblings and I bought the Alert system for our mother for our own peace of mind. My mother is very conservative and would never have purchased it for herself even though she lives alone. I tested it myself in and around the house when we got it and was very pleased in its coverage. Medical Alert regularly check to see it is operational and recently replaced the entire system because they were not satisfied with its performance. We did not detect any problems at all. The system does what we wanted in that we know our mother will be able to get any needed assistance should she need it by pushing a button on her necklace.
Feb 11, 2014
I am satisfied with the service.

So far, I have had no crisis or emergency situation. And quite frankly I have not tested the system or my use of the system as much or as often as I should have. But it has been there, working as I expected every time I have tested it.
Feb 07, 2014
I am well satisfied with Medical Alert

I am very happy with Medical Alert, I have used them twice now & they come with in a very few minutes. They are always gentle & kind & help my husband & I get back on our feet. Thank you
Feb 07, 2014
It worked right the first time

So far the ordering of the Life Alert button has been smooth as silk. They were quite professional on the phone, sent a confirming email immediately, I got the equipment on the timing they said, installed same, ran the test to see if it worked and it did. No hassles. This is our first day of using it.
Jan 30, 2014
this was very easy to set up and seems to be a good system.

I have only had this for 1 day so I do not have any reviews yet
Jan 28, 2014
Great, easy to use equipment with AMAZING customer service!!

After researching the different options available for home monitored alert care, and reviewing ALL the reviews on Angie's List, I contacted Medical Care Alert back in September of 2013. They were able to help me find the perfect equipment to help with my grandmother's care. Their customer's service is the best that I have ever experienced! They treat you like you are one of their own family members. I have spoken to a few of them since we first started using the service. Each one of their employees have been overwhelmingly helpful, respectful, and attentive to all of my needs and have been more than willing to take all the time necessary to answer any and all questions until I felt 150% comfortable using the equipment. Their follow-up customer service is just as amazing. When my grandmother lost her pendant, we did have to pay for a new one. However, they said that as soon as we located the other one we could send the new pendant back and receive a full refund. This was very comforting knowing that my grandmother would still have the ability to use the system and we could send the new pendant back. Almost like loaning us the equipment until we were able to locate the old equipment. We did locate the old pendant, but decided to keep the new one as well, just in case we encountered the same situation again in the future. Since initiating service with this company, we have had to use it when my grandmother fell out of bed and was unable to get herself back up again. Once she pressed the call button, the response team was on the line within seconds, helped her to remain calm and let her know that they would be contacting me immediately. And that is exactly what they did. They made sure they were calm and helped me feel reassured when making me aware of the situation. I would recommend Medical Care Alert to any family wanting to make sure their loved ones are taken care of and able to get the help they need in case of an emergency. And since you pay a flat fee, it makes it where my grandmother can get ahold of me at any time, in case she can't find the phone. ;) It is a wonderful and easy way to ensure peace of mind. I am completely satisfied with the service that Medical Care Alert had provided and have not second guessed my decision once! Definitely an A+ in my book (and I'm extremely hard to please, lol)!
Jan 27, 2014
Happy Customer

Reasonably priced, received quickly, easy to install.
Jan 27, 2014
Promised my friends I would do this.

I wish I didn't have to have this but I promised my friends I would do this for their peace of mind. I found the equipment a bit unwieldy. Have only one place in my home where I have the proper connections available. It would be nice if they weren't so large. They are supposed to be where you can talk to the operator if you push the button but this is in a room that I don't use so hope that silence will get their attention. Was happy with the discount for paying a full year at once. And the folks I've dealt with on the phone have been very helpful.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
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