Medical Care Alert
4.8 From 1 to 5
1719 Reviews
Overall Ratings
5 Stars
1467
4 Stars
197
3 Stars
26
2 Stars
7
1 Star
22
  • 1719 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Oct 13, 2014
"My Medical Care Alert is like my best buddy. Before I got my Medical Care Alert, I always wondered what would happen if I fell in the house or garage and I am the only one here? Most of my neighbors are "Snow Birds" and aren't here but 5 or 6 months of the year so they wouldn't be around if I fell. This Medical Care Alert has made me so comfortable about moving around the house, garage and yard. I don't worry about anything happening to me and not having any one knowing that I am in trouble. It is a relief off my mind and my kids think it is a smart thing since I live alone and they don't live close to me. It makes them breathe easier too. Everyone should have such a devise to keep them safe."
Aug 03, 2014
"Was billed the day I called Received answers to questions after calling 2 or 3 times Each person said they would get back to me but I always had to call back. Now I am being told it takes weeks to receive credit for the you received July 28 Meanwhile I am paying interest because I was the 3 month plan was the shortest term you offer"
Jul 27, 2014
"Very pleased with the service and responsiveness of Jessica Fox and the customer Service team at this point. I hope that this continues."
Jul 26, 2014
"I found everything that they told me and everything I read to be right on. I ordered the home and yard one and found it works quite a ways down the road from my house. The lockbox that came with it had a flaw and it couldnt be opened, I called and they had a new one to me within 2 days, and it worked great and is on my door. I use the bracelet more than the lanyard but it is nice to have both and the peace of mind it gives now is wonderful."
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Response from Medical Care Alert
Jul 26, 2014
“Thanks so much for your feedback! We're glad your lockbox is now working correctly - the lockbox is a great feature to let EMS in the door with out having to damage anything. Please remember to test your system weekly, and let us know if you ever need anything!”
Jul 26, 2014
"The phone number I was given to test the device did not answer-which concerned me greatly since the raisin eyre is to reach someone in an emergency. I reported the problem to the company and have had no problems since.-but the concern still lingers"
Jul 26, 2014
"Misinformation relayed to me about shipping time. No call back initially. Unit got lost in shipping. Told hook up could be done by phone...Our 80 yr old could not install. We had to send someone to install. Very frustrating at a time when I needed an alert unit quickly. Customer service did try & was nice. Need new shipping options & option for installation! Sometimes loved ones don't live close by."
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Response from Medical Care Alert
Jul 28, 2014
“We take full responsibility, and are truly sorry for the mis-communication and delay in shipping out your system. We fully understand the inconvenience and hassle that this caused you and your family by not receiving the system when you expected it to arrive. We appreciate the extra effort that you went through to get the system set up for your aunt, and that the system is working perfectly now that it is set up. Your feedback is very important to us, as we take our client's satisfaction very seriously. We have taken corrective actions on our side to ensure this does not happen again, conducted an extensive review and coaching with the agent who had set up your order, and we have credited your account to help offset some of the inconvenience you experienced. Thank you for your patience while we got this worked out. Bryan Stapp, President”
Jul 19, 2014
"I had asked the sales person to send the system to me. It was a gift to my mom and step father. Instead they tried to send it to my mother and only part of the system was in the package so your company had to send a second unit which took time to get arranged. Although your sales people were helpfull things didn't go well from the beginning, but I guess all is well that endd well. My mother and step father are pleased to be wearing the alert system. It does make them feel alot safer."
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Response from Medical Care Alert
Jul 23, 2014
“Thanks for your feedback, we are glad your parents feel safer with the system and are wearing their buttons!”
Jun 27, 2014
"They helped me reset the receiver.
Jun 25, 2014
"Great unit. The power went out for 4 hours, and the system was still functioning. We feel safe."
Jun 23, 2014
Medical Care Alert's customer service is great - they know what they are talking about, they take the time to answer all your questions, and make sure everything is working the way it should.
Jun 19, 2014
"worked for two weeks almost trying to get it to work. finally, gave up and returned unit on 6/ 18/14"
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Response from Medical Care Alert
Jun 24, 2014
“We are very sorry you had difficulty with the phone line to get the system to work. With newer digital bundled phone services, there are sometimes connection issues and it can become very confusing. We do have systems that do not require a phone line, using AT&T Wireless Cellular phone service, and we have cellular GPS medical alert systems that can go where ever you go. Please let us know if you'd like to try a different system and see if that works out better. Thanks! Medical Care Alert Customer Service.”
Jun 11, 2014
"i FELT THAT THE WAIT TIME WAS EXCESSIVE. EVEN THOUGH WE WERE JUST TESTING OUR NEW EQUIPMENT, i SAID TO MY WIFE, GLAD I AM NOT BLEEDING. vOLUME IS GREAT ON ALL TEST, HOWEVER, GIRL ANSWERING WAS DIFFICULT TO HEAR. THIS WAS OUR FIRST TIME USING, SO WE WILL GIVE IT ANOTHER CHANCE, WE WANT IT TO WORK!!"
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Response from Medical Care Alert
Jun 14, 2014
“Thanks for your review and feedback. We will have our Customer Service team reach out to you to verify everything is working correctly. Regarding the wait time you experienced during testing, when you place your system in "live test" mode, those testing calls are routed at a lower priority so that we do not tie up our EMT Certified agents who are handling actual emergency calls. During an actual emergency your call is routed at high priority. Thanks!”
Jun 10, 2014
"cannot communicate with device much out of the room where it is located"
Jun 10, 2014
"I had to use it because i had a bad case of vertigo the system . I did find a problem that you can handle, The recorded alert needs to be checked and if possible to race the vol am to be much louder so it can alert every one in the house. also the voice of the operator also needs to be much lower. in an alert is no time to be shy.Can you think what it would be like to wake up with a bunch of firemen running around the house

please understand that I have a sever hearing problem . When I called I could just make out the lady's voice (she did a fine job of helping me ) .
I hope you can fix this problem with out much trouble. Thank you."
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Response from Medical Care Alert
Jun 14, 2014
“Thank you for your review and comments. We will have our Customer Service team reach out to you to make sure all setting are correct and note your account that you are hard of hearing. Thanks!”
Jun 09, 2014
"You are there if we need you"
Jun 09, 2014
"My mother has it and has been satisfied with it! Thankfully she has not needed it so it hasn't been tested in that way. But very patient and caring when she has called to test it."
Jun 09, 2014
"Very caring, compassionate people, concerned about helping the customer thru whatever situation they are calling about. Highly recommended as a customer oriented sales and SERVICE organization - same experience after the sale was complete, always willing to help with debug, testing, and in-use service. HIGHLY recommended!!!"
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Response from Medical Care Alert
Jun 10, 2014
“Thank you SO MUCH for your kind comments - we've shared your note with the entire team here - everyone is smiling! :) We're glad you are happy with our service, and let us know if you ever need anything!”
Jun 09, 2014
"Never a problem. Personal security at it's best."
May 30, 2014
"We purchased the Medical Care Alert for my Mother, who lives by herself in Florida. Mom pushed the button one day by mistake and did not realize she had done that. Almost immediately someone from Medical Care Alert called to see if she needed assistance. We were very happy with their immediate response. It helps give us peace of mind."
May 29, 2014
"I am very satisfied with the way you handle things and stay on top of every problem. I feel saver with my alert. My family is very pleased that I have one. When I had trouble with my battery I was sent new ones at no cost and after using them everything worked fine'"
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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