Medical Care Alert
4.8 From 1 to 5
1654 Reviews
Overall Ratings
5 Stars
1422
4 Stars
186
3 Stars
21
2 Stars
7
1 Star
18
  • 1654 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Feb 11, 2014
I am satisfied with the service.

So far, I have had no crisis or emergency situation. And quite frankly I have not tested the system or my use of the system as much or as often as I should have. But it has been there, working as I expected every time I have tested it.
Feb 07, 2014
I am well satisfied with Medical Alert

I am very happy with Medical Alert, I have used them twice now & they come with in a very few minutes. They are always gentle & kind & help my husband & I get back on our feet. Thank you
Feb 07, 2014
It worked right the first time

So far the ordering of the Life Alert button has been smooth as silk. They were quite professional on the phone, sent a confirming email immediately, I got the equipment on the timing they said, installed same, ran the test to see if it worked and it did. No hassles. This is our first day of using it.
Jan 30, 2014
this was very easy to set up and seems to be a good system.

I have only had this for 1 day so I do not have any reviews yet
Jan 28, 2014
Great, easy to use equipment with AMAZING customer service!!

After researching the different options available for home monitored alert care, and reviewing ALL the reviews on Angie's List, I contacted Medical Care Alert back in September of 2013. They were able to help me find the perfect equipment to help with my grandmother's care. Their customer's service is the best that I have ever experienced! They treat you like you are one of their own family members. I have spoken to a few of them since we first started using the service. Each one of their employees have been overwhelmingly helpful, respectful, and attentive to all of my needs and have been more than willing to take all the time necessary to answer any and all questions until I felt 150% comfortable using the equipment. Their follow-up customer service is just as amazing. When my grandmother lost her pendant, we did have to pay for a new one. However, they said that as soon as we located the other one we could send the new pendant back and receive a full refund. This was very comforting knowing that my grandmother would still have the ability to use the system and we could send the new pendant back. Almost like loaning us the equipment until we were able to locate the old equipment. We did locate the old pendant, but decided to keep the new one as well, just in case we encountered the same situation again in the future. Since initiating service with this company, we have had to use it when my grandmother fell out of bed and was unable to get herself back up again. Once she pressed the call button, the response team was on the line within seconds, helped her to remain calm and let her know that they would be contacting me immediately. And that is exactly what they did. They made sure they were calm and helped me feel reassured when making me aware of the situation. I would recommend Medical Care Alert to any family wanting to make sure their loved ones are taken care of and able to get the help they need in case of an emergency. And since you pay a flat fee, it makes it where my grandmother can get ahold of me at any time, in case she can't find the phone. ;) It is a wonderful and easy way to ensure peace of mind. I am completely satisfied with the service that Medical Care Alert had provided and have not second guessed my decision once! Definitely an A+ in my book (and I'm extremely hard to please, lol)!
Jan 27, 2014
Happy Customer

Reasonably priced, received quickly, easy to install.
Jan 27, 2014
Promised my friends I would do this.

I wish I didn't have to have this but I promised my friends I would do this for their peace of mind. I found the equipment a bit unwieldy. Have only one place in my home where I have the proper connections available. It would be nice if they weren't so large. They are supposed to be where you can talk to the operator if you push the button but this is in a room that I don't use so hope that silence will get their attention. Was happy with the discount for paying a full year at once. And the folks I've dealt with on the phone have been very helpful.
Jan 27, 2014
I had an equipment problem and one very pleasant discussion resolved it.

Minor problem but easily resolved.
Jan 27, 2014
Makes your loved ones happy

just knowing that you are not alone when you need help makes you feel some relief. as long as you are wearing it.
Jan 27, 2014
it seems to be a good choice with just one problem

the main box lite keeps flashing red and green surely wouldnt have to replace anything yet .please respond .thank you anitadollarhide
Medical Care Alert Logo
Response from Medical Care Alert
Jan 27, 2014
Hi - thanks for your note, we will have our Customer Service team reach out to you to check on this.
Jan 27, 2014
''OUTSTANDING'' 10Plus stars!!

We brought the unit for mom caused she's up in age now, we reserached many care alert systems, Her doctor reckmended medical care alert as one of the best, So we went with it. The set up was easy, the techs were very knowledgeable, and help full. Acouple of weeks after she got the unit, she accidentley bumped it while doing dishs. A tech notifed her within secounds, ask her if she was ok, and if she needed medical help. She was so suprised at this, Now she feels safe haveing this with her 24-7. Thanks Med Alert.
Jan 24, 2014
I love my medical alert system

I think its easy to use and simple to set up - hope to never have to press the button!
Jan 02, 2014
Call for more information never leave a loved one alone. Ask for Debbie @ 888.402.3808
Oct 03, 2013
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About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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