Medical Care Alert
4.8 From 1 to 5
1753 Reviews
Overall Ratings
5 Stars
1492
4 Stars
199
3 Stars
28
2 Stars
8
1 Star
26
  • 1753 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Oct 15, 2019
Good
Oct 15, 2019
Everyone I spoke with was warm, caring and knowledgeable.
Oct 14, 2019
Very helpful people.
Oct 11, 2019
Great service
Oct 11, 2019
I have referred several times. Thank you!
Oct 10, 2019
From the beginning until the device was mailed to me, the representative was helpful and knowledgeable. She left me alone to work things out with my family and didn't send me a hundred emails asking if I was ready, she was patient with me and that made the whole process a whole lot smoother. My mother seems to be happy with the device...we'll see if she wears it!
Oct 09, 2019
Someone came on right away to help me. Immediately called the EMS in my area. Very pleased with the help I got in a very timely manner!!
Oct 07, 2019
I am very new to Medical Care Alert. So far I am very happy with it.
Oct 05, 2019
What a godsend. We had been signed up less than a month when mom fell in the garage and couldn't move. You talked to her, kept her calm, and got her help. She ended up back home with only bad scrapes and bruises. Without you, she could have been in that garage for hours. Thank you.
Oct 02, 2019
The customer service lady was SUPER nice and helpful but the app keeps closing and won't locate my MOM in my phone. I just hope that they can locate her and help in an emergency.
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Response from Medical Care Alert
Oct 02, 2019
Hi - I think you spoke with Sue yesterday and she resolved the problems you had logging into the app. Is everything all good now? We are concerned that you gave us such a poor rating, do you need any additional assistance?
Sep 30, 2019
Polite and knowledgeable.
Sep 30, 2019
Excellent responsiveness and customer service!
Sep 28, 2019
Your system is fine. It was the EMS Life Link representative who installed your system..attaching it to the wireless modem, etc. He walked me through the first line check call. Most people who work with this kind of installation would have a difficult time installing it...and..I am very computer savvy.
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Response from Medical Care Alert
Oct 02, 2019
We're so glad you're happy with the system - welcome to the family!
Sep 27, 2019
Excellent, professional service. No pressure sales. Excellent product knowledge.
Sep 27, 2019
Great customer service!
Sep 24, 2019
Debbie was very easy to work with to establish a monitoring account and obtain the monitor equipment for my mom. We are especially happy with the GPS and mapping function that allows us to see where the device is located with an app on our smart phones.
Sep 24, 2019
In general, it was a good service. However, there are some specific areas that could be improved. 1) battery life was a mystery. It seemed to always need to be charged just when you were about to go somewhere, and on several occasions it directed me to place the unit on the charger, and I had just removed it from the charger. 2) On several occasions, it thought I needed help when I had not fallen or even made a sudden movement. On at least once, the unit was in fact sitting on a hard surface and had not even been moved. 3) I only really fell once, and the unit did not detect it. 4) Instructions for cancelling a call could be clearer. It took me several trials before I realize that the second time I held the button down I needed to keep it down until it responded. 5) It was sometimes irritating to be awakened by the unit telling me it needed to be charged.

When there was a contact by your personnel, it was always prompt and professional, even if no assistance was required. I never tested the GPS accuracy of the unit, but assume it was accurate. I like the fact that there was a lockbox with key for emergency personnel. I thought the service was a good value.
Sep 23, 2019
It has not been a week yet but seems well. Bob, from EMS Life Link picked up that system equipment and helped set up my Medical Care Alert System. My power went off yesterday for a short time, but all seems well. No major alarms. I will do my one week test Thursday or Friday.
Sep 23, 2019
Excellent customer service from Debbie Elie. She was very nice, accommodating and easy to work with. She responded to my emails immediately and answered all my questions. I felt like she really went out of her way to be helpful.
Sep 20, 2019
I am having to adjust to the pendant around my neck as I find it too heavy for comfort. Having to place my pendant on the charger is an inconvenience and it takes too long for the pendant to charge.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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