Medical Care Alert
4.8 From 1 to 5
1862 Reviews
Overall Ratings
5 Stars
1574
4 Stars
209
3 Stars
34
2 Stars
9
1 Star
36
  • 1862 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Aug 01, 2020
I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.
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Response from Medical Care Alert
Aug 05, 2020
Lisa does a great job - thanks for letting us know!
Jul 28, 2020
Courteous and helpful
Jul 27, 2020
very good service. thank you
Jul 26, 2020
Great
Jul 26, 2020
Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.
Jul 24, 2020
Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)
Jul 22, 2020
During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.
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Response from Medical Care Alert
Aug 05, 2020
Thanks for your terrific feedback - we really appreciate it! Remember to test your system regularly!
Jul 19, 2020
very good system, plus customer service is very good
Jul 17, 2020
I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.
Jul 17, 2020
I am extremely disappointed and quite honestly angry because the Alert devices I purchased were not operational at all. My father, 85 years young, fell at his residence on Thursday morning (7/16), and was not able to contact anyone. Fortunately, his visiting nurse walked in shortly after his fall and she contacted me right away.

I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery.

Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did.

I expect a phone call from your management regarding this incident.

Ernie Lombardi
904-316-4209
lombardiernie@gmail.com

Jul 16, 2020
Medical Alert program provides a
feeling that I can live alone and get help
if I fall, have a heart attack or stroke or
other medical problem.
Jul 16, 2020
No issues. All went well.
Jul 15, 2020
Easy to purchase and install
Jul 14, 2020
Very good customer service.
Jul 12, 2020
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully.
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Jul 07, 2020
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home
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Response from Medical Care Alert
Jul 07, 2020
Thank you for your awesome feedback - we really appreciate it! Remember with our "friends and family" program both you and your referrals each get one free month of service...we truly appreciate your business and your referrals!
Jul 06, 2020
I was very happy with your service and working with your personnel was a pleasure.
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Response from Medical Care Alert
Jul 07, 2020
We shared your comments with the entire team - such a great way to start a Monday morning! Thank you for sharing!
Jun 26, 2020
It's really nice & we love it! Thank you
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Response from Medical Care Alert
Jul 07, 2020
Awesome! Please let our Customer Service team know if you need anything - thanks!
Jun 23, 2020
0
Jun 23, 2020
Very not ice and informative
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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