Medical Care Alert
Health & Medical
4.8 From 1 to 5
1753 Reviews
Overall Ratings
5 Stars
1492
4 Stars
199
3 Stars
28
2 Stars
8
1 Star
26
  • 1753 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Dec 23, 2019
Great customer service
Nov 26, 2019
Excellent care interns of quick phone responses. Fortunately I didn’t need an emergency alert. I wished that the pendant was smaller. If it had been, I would have worn it all the time. Instead, I constantly wore the Bedside Buddy. Its range did not extend very far in my house, rendering it almost useless, but also the Buddy’s cloth band broke twice. Thank you for your service.
Nov 19, 2019
Very reassuring. Rated 9 rather than 10 because too soon to determine what experience will be when service used over time.
Nov 18, 2019
All's going well. I've learned that the 'button' is VERY sensitiveand that you respond even if I just 'put it down too hard! So, I am
very careful to be 'gentle'!

I do hope that you do not ask for 'reviews' too often.
Nov 14, 2019
It seems to be working well, just wish it was a little lighter weight. The original lanyard opened twice by itself and you sent me a areplacement which is working but I don’t have full confidence that it won’t open by itself again, especially when I am away from home.
Nov 13, 2019
very good and helpful
Nov 13, 2019
I was a little disappointed to find that the communication is through the base station only and not the pendant. Mom is hard of hearing so when in another room it concerns me a bit. also, I was told the kit would include pendant and wrist buttons but only the pendant was included.
Set up and testing were simple and operators very courteous.
Nov 12, 2019
Happy they had me upgrade my equipment so now it works well. It wasn't connecting to at&t wifi before.
Nov 11, 2019
Handled shipping error in professional and timely fashion.
Nov 11, 2019
The staff that I spoke with were very helpful and knowledgeable. However, the shipping department was less than accurate causing the Post Office to return the unit as not deliverable. Once the error was corrected, the company overnighted the unit to my father. The set-up procedure was easy to follow especially with the link to the video provided to us via email.
Nov 10, 2019
brief but informative
Nov 09, 2019
Very easy to install. I tested the system after installation, I had a little problem but the agent quickly resolve the problem by accomplishing a reset.
Nov 07, 2019
I spoke with someone in the office when I was ready to come on board and I found them very pleasant and solicitous!
Nov 01, 2019
Your staf is always nice and understanding. I appreciate everyone. Donna Elmore
Oct 31, 2019
Like it so far. Thanks
Oct 29, 2019
having this system inlace gave peace of mind to my Mother, knowing help was on the way had I taken a fall
Oct 25, 2019
Very helpful service. Tested system and works fine. Patient with having to change system before installation.
Oct 25, 2019
Very helpful changing service to this company…..
Oct 24, 2019
Sam was very friendly and efficient.
Oct 24, 2019
very helpful
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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