Medical Care Alert
4.8 From 1 to 5
1685 Reviews
Overall Ratings
5 Stars
1443
4 Stars
192
3 Stars
24
2 Stars
7
1 Star
19
  • 1685 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jul 25, 2019
A great purchase for my medical concerns. Shower fall recognition is very reassuring
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Response from Medical Care Alert
Aug 02, 2019
We're glad you like it, and thank you for sharing your thoughts with us. Please remember to test regularly, and call Customer Service if you ever need anything. Thanks!
Jul 24, 2019
My Mom accidently activated the device. She said that the responder was very nice and asked her several times if she was OK. Very satisfied with the service.
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Response from Medical Care Alert
Aug 02, 2019
Excellent - thank you for letting us know! We always ask several times if everything is ok, even if its an accidental button press. Tell your mom not to worry, we are always happy to help!
Jul 19, 2019
My questions Were All Answered vary well Great service!!
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Response from Medical Care Alert
Jul 19, 2019
Thanks! We really appreciate your feedback! Remember to test your system regularly so it will always be ready!
Jul 18, 2019
Very good client services, answered all my questions and then some.
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Response from Medical Care Alert
Jul 19, 2019
We're so glad you're happy with our service! Thanks for your feedback!
Jul 18, 2019
I never had a emergency but every time I dropped my device they responded quickly and very kind.
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Response from Medical Care Alert
Jul 19, 2019
We are happy to be of service to you and thanks for letting us know our emergency response agents were always kind to you! Remember to test your system regularly! Thanks!
Jul 18, 2019
Very frustrating. Alarm went off on several occasions, once while being charged and I wasn’t even home. Another time while I was wearing it and eating a a restaurant. Surprised everyone at the table when we heard a voice saying help was on the way.
Jun 17, 2019
We were very pleased with your professional service; even being patient with us when the emergency button was pushed by mistake.

The only reason we are dropping your service is that we are moving to a senior living facility that has on site emergency care.

Richard Newman
217-359-2469
Jun 14, 2019
My experience in speaking with you has been very good. Fortunately, I have not had any emergencies so far, so I cannot comment on that.
Jun 14, 2019
I've never actually used your service at this point.
Jun 08, 2019
The wearer fell between to cars and the pendant could not reach the base station. Kind of self explanatory, blockage by car body of radio signal.
Jun 07, 2019
Easy to order and set up. So far customer service has been friendly and helpful.
Jun 04, 2019
SO FAR, SO GOOD!
Jun 04, 2019
Great customer service
Jun 04, 2019
Answered my call promptly & took care of my concerns.
May 29, 2019
Even though I am technologically challenged, your technicians never make me feel that way. They help solve my problem in a timely manner.
Thank you,
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Response from Medical Care Alert
May 29, 2019
Fantastic! So glad we were able to help you out - call any time!
May 29, 2019
I have been very please with my mom's alert button. She has more of a secure feel for her to live independently
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Response from Medical Care Alert
May 29, 2019
We're so glad your mom feels more secure by having the system! Please call if you have any questions or need anything!
May 28, 2019
Great customer service and knowledge of the product
Medical Care Alert Logo
Response from Medical Care Alert
May 29, 2019
Thanks for your feedback - please call any time if you need help or have any questions!
May 28, 2019
I had to return it due to our family situation. I have knocked off 2 stars because there is absolutely no excuse for taking a month to process a refund AFTER the return was received. You just open the box and check it. If everything is returned as new, that should take 2 minutes to check it then how long does a refund to the card take. The service itself seems fine but we didnt get to really use it.
May 28, 2019
Each person I talked than to at different times were very helpful, courteous and patient with me!
May 28, 2019
I was very impressed with Loti. She really helped me figure out what I needed, and made the whole process of signing up easy. I have my alert button now and am wearing it religiosity and charge it every night. I have replaced the black cord with a cheap gold looking chain so it looks more “fashionable “! Thanks for your good help.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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