Medical Care Alert
4.8 From 1 to 5
1673 Reviews
Overall Ratings
5 Stars
1436
4 Stars
188
3 Stars
23
2 Stars
7
1 Star
19
  • 1673 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Aug 04, 2019
Great service. Got new necklace buttons and programmed them. The only problem was one lady who spoke very rapidly and made it difficult to hear and process what she was saying
Aug 02, 2019
My experience has been positive.
Jul 30, 2019
The person was very helpful and knowledgable.
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Response from Medical Care Alert
Aug 02, 2019
Thanks for letting us know! Please call any time!
Jul 27, 2019
The representative was curteous and patient while she answered my questions.
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Response from Medical Care Alert
Aug 02, 2019
Thanks for letting us know, we'll pass that along!
Jul 26, 2019
My conversation with billing went well.
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Response from Medical Care Alert
Aug 02, 2019
Thanks for letting us know - please remember to test your system regularly and call us if you ever need anything!
Jul 26, 2019
I have had almost all wonderful experiences with Medical Care Alert. The people who answer the phone whenever my device goes off, to a person, have all been very professional, but also very kind and 'warm.' They make you feel safe and reassured, even when it's a false alarm (which, for me, is all that I've had. I'm a rather active 74 year old lady and live on a farm and have a garden, so mine often goes off when I'm working outside. It even goes off sometimes when I stand up from using the bathroom. (I think it has a 'hair trigger, but it gives me reassurance that it will go off if I ever have a real emergency.
The people who 'work in the office' have been consistently helpful and friendly as well. My only quibble is that the wristband on my Bedtime Buddy arrived WAY too big. It might have fit a sumo wrestler. I was able to make it fit by folding it in two places and using a big safety pin to make it small enough to fit. I have found that I can make my own band just by buying a pack of Velcro fasteners at the craft/sewing area at WalMart (comes in several different colors with a slot to secure the small end of the homemade 'wristband.' I called to see if I could clip off the original Sumo Wrestler band and replace it with the Velcro from WalMart. I was told that if I did, I would have to pay for the device because it would have been tampered with. So I still have the Sumo wristband with my Velcro one that fits underneath the Sumo. (Are they going to re-use the Sumo length wristband on another customer when it gets sent back after I'm done with it? I don't think anyone would want a frayed, stained wristband!---Now that's the ONLY problem I've had! They have bent over backward to let me try the newest emergency button (which wouldn't work for me) and did not complain when I sent it back. Other than the Sumo Wrestler wristband and my effort to fix it so that it fits my wrist, I have not had a single problem. I think it's a great company with wonderful people on the phones and in the office, and it works in all 50 states. I can press the button if I'm in a city and get frightened, thinking I might be being followed, or if I think there's someone trying to get into the house, or if I see a fire, and know that there will be someone there to get help, and with the GPS they can locate where I am without my trying to remember my address or location.
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Response from Medical Care Alert
Aug 02, 2019
What a wonderful note - thanks for taking the time to share with us! Please feel free to trim the length of your "Sumo" wrist strap - we want you to be comfortable! Thanks again!
Jul 25, 2019
Always responds immediately
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Response from Medical Care Alert
Aug 02, 2019
Excellent - thanks for letting us know!
Jul 25, 2019
Very helpful.
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Response from Medical Care Alert
Aug 02, 2019
Please let us know if you ever need anything, and remember to test your system regularly! Thanks!
Jul 25, 2019
A great purchase for my medical concerns. Shower fall recognition is very reassuring
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Response from Medical Care Alert
Aug 02, 2019
We're glad you like it, and thank you for sharing your thoughts with us. Please remember to test regularly, and call Customer Service if you ever need anything. Thanks!
Jul 24, 2019
My Mom accidently activated the device. She said that the responder was very nice and asked her several times if she was OK. Very satisfied with the service.
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Response from Medical Care Alert
Aug 02, 2019
Excellent - thank you for letting us know! We always ask several times if everything is ok, even if its an accidental button press. Tell your mom not to worry, we are always happy to help!
Jul 19, 2019
My questions Were All Answered vary well Great service!!
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Response from Medical Care Alert
Jul 19, 2019
Thanks! We really appreciate your feedback! Remember to test your system regularly so it will always be ready!
Jul 18, 2019
Very good client services, answered all my questions and then some.
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Response from Medical Care Alert
Jul 19, 2019
We're so glad you're happy with our service! Thanks for your feedback!
Jul 18, 2019
I never had a emergency but every time I dropped my device they responded quickly and very kind.
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Response from Medical Care Alert
Jul 19, 2019
We are happy to be of service to you and thanks for letting us know our emergency response agents were always kind to you! Remember to test your system regularly! Thanks!
Jul 18, 2019
Very frustrating. Alarm went off on several occasions, once while being charged and I wasn’t even home. Another time while I was wearing it and eating a a restaurant. Surprised everyone at the table when we heard a voice saying help was on the way.
Jun 17, 2019
We were very pleased with your professional service; even being patient with us when the emergency button was pushed by mistake.

The only reason we are dropping your service is that we are moving to a senior living facility that has on site emergency care.

Richard Newman
217-359-2469
Jun 14, 2019
My experience in speaking with you has been very good. Fortunately, I have not had any emergencies so far, so I cannot comment on that.
Jun 14, 2019
I've never actually used your service at this point.
Jun 08, 2019
The wearer fell between to cars and the pendant could not reach the base station. Kind of self explanatory, blockage by car body of radio signal.
Jun 07, 2019
Easy to order and set up. So far customer service has been friendly and helpful.
Jun 04, 2019
SO FAR, SO GOOD!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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