Lois H
Verified Buyer
Aug 05, 2020
After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.
Response from Medical Care Alert
Aug 05, 2020
Thanks so much for your feedback and for choosing us! Please call customer service if you need anything, and remember to test your system regularly!
M L
Verified Buyer
Response from Medical Care Alert
Aug 05, 2020
We're glad you're back! Thanks for your kind words, and remember to test your system regularly!
Frances G
Verified Buyer
Response from Medical Care Alert
Aug 05, 2020
Lisa does a great job - thanks for letting us know!
Daniel K
Verified Buyer
Jul 22, 2020
During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.
Response from Medical Care Alert
Aug 05, 2020
Thanks for your terrific feedback - we really appreciate it! Remember to test your system regularly!
Ernie L
Verified Buyer
Jul 17, 2020
I am extremely disappointed and quite honestly angry because the Alert devices I purchased were not operational at all. My father, 85 years young, fell at his residence on Thursday morning (7/16), and was not able to contact anyone. Fortunately, his visiting nurse walked in shortly after his fall and she contacted me right away.
I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery.
Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did.
I expect a phone call from your management regarding this incident.
Ernie Lombardi
904-316-4209
lombardiernie@gmail.com
I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery.
Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did.
I expect a phone call from your management regarding this incident.
Ernie Lombardi
904-316-4209
lombardiernie@gmail.com
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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