Robin N
Verified Buyer
Oct 10, 2019
From the beginning until the device was mailed to me, the representative was helpful and knowledgeable. She left me alone to work things out with my family and didn't send me a hundred emails asking if I was ready, she was patient with me and that made the whole process a whole lot smoother. My mother seems to be happy with the device...we'll see if she wears it!
Anne S
Verified Buyer
Lynn B
Verified Buyer
Response from Medical Care Alert
Oct 02, 2019
Hi - I think you spoke with Sue yesterday and she resolved the problems you had logging into the app. Is everything all good now? We are concerned that you gave us such a poor rating, do you need any additional assistance?
Evelyn
Verified Buyer
Sep 28, 2019
Your system is fine. It was the EMS Life Link representative who installed your system..attaching it to the wireless modem, etc. He walked me through the first line check call. Most people who work with this kind of installation would have a difficult time installing it...and..I am very computer savvy.
Response from Medical Care Alert
Oct 02, 2019
We're so glad you're happy with the system - welcome to the family!
George W
Verified Buyer
Sep 24, 2019
In general, it was a good service. However, there are some specific areas that could be improved. 1) battery life was a mystery. It seemed to always need to be charged just when you were about to go somewhere, and on several occasions it directed me to place the unit on the charger, and I had just removed it from the charger. 2) On several occasions, it thought I needed help when I had not fallen or even made a sudden movement. On at least once, the unit was in fact sitting on a hard surface and had not even been moved. 3) I only really fell once, and the unit did not detect it. 4) Instructions for cancelling a call could be clearer. It took me several trials before I realize that the second time I held the button down I needed to keep it down until it responded. 5) It was sometimes irritating to be awakened by the unit telling me it needed to be charged.
When there was a contact by your personnel, it was always prompt and professional, even if no assistance was required. I never tested the GPS accuracy of the unit, but assume it was accurate. I like the fact that there was a lockbox with key for emergency personnel. I thought the service was a good value.
When there was a contact by your personnel, it was always prompt and professional, even if no assistance was required. I never tested the GPS accuracy of the unit, but assume it was accurate. I like the fact that there was a lockbox with key for emergency personnel. I thought the service was a good value.
Beverly S
Verified Buyer
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
Latest Photos
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
- TrustSpot Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted