Medical Care Alert
4.8 From 1 to 5
1768 Reviews
Overall Ratings
5 Stars
1503
4 Stars
202
3 Stars
28
2 Stars
8
1 Star
27
  • 1768 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Mar 31, 2020
I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT.
AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.
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Response from Medical Care Alert
Apr 08, 2020
Thanks for your kind words and feedback - we appreciate it!!
Mar 24, 2020
Great services my old one broke I called to replace it 3days I have the new one 5 star
Mar 24, 2020
The device is rather heavy and cumbersome to wear around neck.
They do respond quickly as I had bent over and button was activated by mistake.
Mar 24, 2020
Great customer service, product was easy to set up and tested good.
Mar 22, 2020
Everything is great
Mar 15, 2020
The medical alert system calls for help when you press the button
Mar 13, 2020
Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.
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Response from Medical Care Alert
Apr 08, 2020
We're glad you like it! Please remember to test weekly, and call us if you need anything!
Mar 10, 2020
The lady I spoke to was extremely helpful and answered all my questions.
Mar 07, 2020
Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.
Feb 27, 2020
knowledgeable, courteous, gave me time to make a decision without annoying phone calls
Feb 23, 2020
Very helpful and reassurimg..
Feb 14, 2020
Great service. Very friendly responders.
Feb 05, 2020
The product was never used. My dad is not ready to go there yet. My experience with the person Debbie and the other person who work's with her, I am sorry I didn't get her name, were exceptional. They answered all my questions and they also answered the phone! I would definitely recommend your company. When my dad is ready I'll be back.
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Response from Medical Care Alert
Feb 05, 2020
Thanks for the great feedback on Debbie and our Customer Service team - we really appreciate it! When your dad is ready, we'll be happy to get him all set up again!
Feb 05, 2020
To sensitive. Also, if the alarm is sounded by accident, you can not make a phone call out to cancel the alert. It takes over your phone.
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Response from Medical Care Alert
Feb 05, 2020
We're sorry you found the fall detection pendant too sensitive, but that is what it is designed for...to detect a fall and place a call to our emergency response center if you are unable to. Most folks will wear the fall detection pendant under their clothing to keep it close to the body and reduce movements. The call can be canceled by pressing the black "reset" button on the back of the console. If the call is in process, the device seizes the phone line so that the call isn't interrupted while you're in contact with our emergency response center. Please call our Customer Service team if we can help further 1-877-913-3680.
Feb 01, 2020
Always friendly and helpful.
Jan 31, 2020
my first weekly test is coming up monday
Jan 30, 2020
Excellent service
Jan 29, 2020
Sue Neal is a great person to deal with. Every encounter with her has always been great. She is knowledgeable and always ready to help. Thank you
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Response from Medical Care Alert
Jan 29, 2020
We love Sue, too! Thanks for letting us know! :)
Jan 23, 2020
The process could not be easier. Debbie took my order and was very helpful. We received the equipment within 2 days of the order and the set up was very simple. I would recommend Medical Care Alert to anyone needing a life alert system
Jan 22, 2020
I'm Sorry - I have not spoken with anyone recently so I'm unable to write a review.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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