Great service. Got new necklace buttons and programmed them. The only problem was one lady who spoke very rapidly and made it difficult to hear and process what she was saying

My experience has been positive.

The person was very helpful and knowledgable.

The representative was curteous and patient while she answered my questions.

My conversation with billing went well.

I have had almost all wonderful experiences with Medical Care Alert. The people who answer the phone whenever my device goes off, to a person, have all been very professional, but also very kind and 'warm.' They make you feel safe and reassured, even when it's a false alarm (which, for me, is all that I've had. I'm a rather active 74 year old lady and live on a farm and have a garden, so mine often goes off when I'm working outside. It even goes off sometimes when I stand up from using the bathroom. (I think it has a 'hair trigger, but it gives me reassurance that it will go off if I ever have a real emergency.
The people who 'work in the office' have been consistently helpful and friendly as well. My only quibble is that the wristband on my Bedtime Buddy arrived WAY too big. It might have fit a sumo wrestler. I was able to make it fit by folding it in two places and using a big safety pin to make it small enough to fit. I have found that I can make my own band just by buying a pack of Velcro fasteners at the craft/sewing area at WalMart (comes in several different colors with a slot to secure the small end of the homemade 'wristband.' I called to see if I could clip off the original Sumo Wrestler band and replace it with the Velcro from WalMart. I was told that if I did, I would have to pay for the device because it would have been tampered with. So I still have the Sumo wristband with my Velcro one that fits underneath the Sumo. (Are they going to re-use the Sumo length wristband on another customer when it gets sent back after I'm done with it? I don't think anyone would want a frayed, stained wristband!---Now that's the ONLY problem I've had! They have bent over backward to let me try the newest emergency button (which wouldn't work for me) and did not complain when I sent it back. Other than the Sumo Wrestler wristband and my effort to fix it so that it fits my wrist, I have not had a single problem. I think it's a great company with wonderful people on the phones and in the office, and it works in all 50 states. I can press the button if I'm in a city and get frightened, thinking I might be being followed, or if I think there's someone trying to get into the house, or if I see a fire, and know that there will be someone there to get help, and with the GPS they can locate where I am without my trying to remember my address or location.

Always responds immediately

Very helpful.

A great purchase for my medical concerns. Shower fall recognition is very reassuring

My Mom accidently activated the device. She said that the responder was very nice and asked her several times if she was OK. Very satisfied with the service.

My questions Were All Answered vary well Great service!!

Very good client services, answered all my questions and then some.

I never had a emergency but every time I dropped my device they responded quickly and very kind.

Very frustrating. Alarm went off on several occasions, once while being charged and I wasn’t even home. Another time while I was wearing it and eating a a restaurant. Surprised everyone at the table when we heard a voice saying help was on the way.

We were very pleased with your professional service; even being patient with us when the emergency button was pushed by mistake.

The only reason we are dropping your service is that we are moving to a senior living facility that has on site emergency care.

Richard Newman
217-359-2469

My experience in speaking with you has been very good. Fortunately, I have not had any emergencies so far, so I cannot comment on that.

I've never actually used your service at this point.

The wearer fell between to cars and the pendant could not reach the base station. Kind of self explanatory, blockage by car body of radio signal.

Easy to order and set up. So far customer service has been friendly and helpful.

SO FAR, SO GOOD!