Medical Care Alert
4.8 From 1 to 5
1876 Reviews
Overall Ratings
5 Stars
1587
4 Stars
210
3 Stars
34
2 Stars
9
1 Star
36
  • 1876 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jan 17, 2021
Was told to write return to sender and unit cane right back to me. I am being charged for this til it gets returned to you. I need shipping g label
Jan 13, 2021
Can’t read it at this time as one of the phone wires was broken and I have not been able to use it and I’m waiting for a replacement
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Response from Medical Care Alert
Jan 14, 2021
Thanks for your feedback, we're sorry your phone clip was not working correctly, a replacement was sent and should be delivered USPS this week.
Jan 13, 2021
Never had a problem with the company and the reps we spoke to were very nice and helpful.
Jan 13, 2021
Mom loves it but ribbon for necklace is too thick and bulky.
Jan 07, 2021
Brian was very knowledgeable about his product, he was patient to answer all my questions and had pointed out features that I had not thought to consider.
I basically do not like salesman, but I am sure I would have a better assessment if all were as considerate as Brian.
Jan 06, 2021
Professional and kind
Jan 06, 2021
Excellent
Jan 05, 2021
It will take me some time to get used to it
Jan 04, 2021
seem to be ok i have not had to use it as yet and thats a good thing
Jan 04, 2021
vvvv
Jan 04, 2021
Great product
Dec 31, 2020
Very nice on the phone, Came on time with no trouble setting up.
Dec 29, 2020
My sisters and I got this for my mother as she has Dementia and is over 80 years old. She was also staring to fall a bit. We got her the necklace so she could wear it outside. However, she never used it nor did she ever wear the necklace. However, the few times I had to call the call center, everyone was always very nice and helpful.
Dec 29, 2020
Except for the phone tag we played to get connected, I would say that the experience was extremely easy. All my questions were answered with respect and the process to start the system was very easy.
Dec 23, 2020
Five Star!
Dec 23, 2020
I needed a system right away and I was treated with respect and I felt the person I was talking to was trustworthy. Unfortunately, it hasn't arrived yet because of delays in shipping with USPS. But that can't be helped.
Dec 22, 2020
Very helpful and professional.
Dec 18, 2020
Fast and easy transaction when I had to close my account.
Thank you for your service you are the BEST.
Dec 17, 2020
I have not received the medical alert bracelet yet. I received notification that it was shipped but nothing was delivered to date.
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Response from Medical Care Alert
Dec 17, 2020
Hi - we're very sorry for the delay, but USPS has been overwhelmed with COVID related work outages, and excess holiday shipping. Your package tracking shows it is to be delivered today. Please call us if you have any questions, we will adjust your subscription start date to reflect the delay in shipping, Thanks! https://tools.usps.com/go/TrackConfirmAction?tLabels&origTrackNum=9405511298370567126306
Dec 16, 2020
December 1 was supposed to delivery. Today is December 16th and still not delivered.
USPS just tells me in transit
Medical Care Alert Logo
Response from Medical Care Alert
Dec 16, 2020
USPS is having lots of delays with shortage of employees due to COVID and the holiday rush. Tracking is even delayed. We are going to re-mail your system - we're very sorry for the delay!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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