Medical Care Alert
4.8 From 1 to 5
1892 Reviews
Overall Ratings
5 Stars
1601
4 Stars
212
3 Stars
34
2 Stars
9
1 Star
36
  • 1892 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Feb 18, 2021
Awesome system
Feb 17, 2021
Brian was fantastic. He responded to our request for service promptly and was extremely helpful in setting the system up. I feel confident that my loved one will receive exceptional service if he ever needs it
Feb 15, 2021
Customer service is top notch!
Feb 11, 2021
Medical Care Alert has always been helpful and courteous. Everything was always explained to us well.
Feb 10, 2021
My Mom lives out on a ranch & it seems to work in most places in the house but does not reach very far outside of the house - not as far as was advertised but it will be better than not having any fall alert.
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Response from Medical Care Alert
Feb 10, 2021
Hi - thanks for your note. The button range on the system your mom has is up to a max of 1,000 feet from the base unit. That range can be impacted by terrain, building materials, etc. Customer Service can help you perform a "range test" to see exactly how far the button will reach (you need two people to do this - one to go outside with the button, one to listen at the base console to hear it beep). You can also try positioning the console in a different area of the house if possible. Please call 877-913-3680 and we can walk you through it - thanks!
Feb 08, 2021
Medical Care Alert customer service helped us test our new system. They were friendly and explained how the test worked so we would know what to expect.
Feb 04, 2021
Thanks! You were wonderful.
Feb 03, 2021
Excellent
Feb 02, 2021
My experience was a good one, All was taken care of and The Representative was Very Courteous and Professional.
Jan 26, 2021
With wonderful help and assistance, Debbie made sure that my mom was taken care of!
Jan 25, 2021
It was an ok exchange. They didn’t ask any questions about why I wanted to return the equipment. I felt like they should have asked. It seemed they only cared about the business side of it
Jan 22, 2021
Very satisfied. Neck device is very comfortable.
Jan 21, 2021
Protecting our loved ones is top priority. There are not enough kind words to express my gratitude and satisfaction with Medical Care Alert. We made the very tragic mistake of misunderstanding and purchased Medical Alert. Their product is substandard and never recognized falls. My very elderly mom won’t go anywhere without wearing it. All of her falls have been detected, ambulances have been dispatched and they are available 24 hours a day. The costumers service is excellent:a always pleasant, helpful and well trained. Our family is very grateful to subscribe to this service.
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Response from Medical Care Alert
Jan 21, 2021
Thanks for your kind words and feedback! We truly appreciate it! Please call customer service at 877-913-3680 if you need anything
Jan 21, 2021
My only complaint is after paying for 2 day shipping, delivery took 5 days....not good.
Jan 19, 2021
Easy to set up. So far haven't had to use it.
Jan 18, 2021
Explained my options and satisfied my problem....thanks so much!
Jan 17, 2021
Was told to write return to sender and unit cane right back to me. I am being charged for this til it gets returned to you. I need shipping g label
Jan 13, 2021
Can’t read it at this time as one of the phone wires was broken and I have not been able to use it and I’m waiting for a replacement
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Response from Medical Care Alert
Jan 14, 2021
Thanks for your feedback, we're sorry your phone clip was not working correctly, a replacement was sent and should be delivered USPS this week.
Jan 13, 2021
Never had a problem with the company and the reps we spoke to were very nice and helpful.
Jan 13, 2021
Mom loves it but ribbon for necklace is too thick and bulky.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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