Medical Care Alert Health & Medical
4.8 From 1 to 5
2122 Reviews
Overall Ratings
5 Stars
1806
4 Stars
237
3 Stars
43
2 Stars
12
1 Star
24
Reviews 2122
Recommend 10 / 10
TrustScore 9.7 / 10
Write a Review
WILLIAM J
Jan 02, 2024
Verified Buyer
I received a new unit just prior to the holidays. After setting it up, I activated and receive a reply from an associate from Medical Care Alert. They were very prompt in replying to my alert. I had indicated that I was just testing out the unit and there was no emergency. My new unit works 100% better than my former unit.
Greg L
Dec 17, 2023
Verified Buyer
Excellent all the way.
FRANK G
Dec 15, 2023
Verified Buyer
I was unfortunately unable to use the Medical Care Alert watch because the signal throughout the house was too weak (one bar). I have contacted Verizon and the problem can hopefully be resolved. The Medical Care Alert staff were helpful and supportive in handling the issue and in helping me return the watch. I may try again if the signal strength problem can be resolved.
JAMES N
Dec 12, 2023
Verified Buyer
Customer service was excellent. Very helpful. Very understanding.
WENDY H
Dec 12, 2023
Verified Buyer
it has been a great comfort having the the medical alert system as we prepare to move her to hospice or Nursing Home. thank you!
STEVEN R
Dec 09, 2023
Verified Buyer
Am very happy
GEORGE P
Dec 07, 2023
Verified Buyer
Great customer service. It was nice to talk to an american citizen and not someone from India.
PATTY
Dec 05, 2023
Verified Buyer
I called to order another device as a gift for a family member. When I called for any reason I find the staff to be knowledgeable, patient and helpful.
I talked to my niece, who received, the device as my gift and she was very, very pleased with the service when she called to set-up the device. I appreciate the service your company provides.
SHARLA A
Nov 27, 2023
Verified Buyer
Debbie was friendly and didn’t act put out that I called several times with questions. It was easy to install/setup. Paperwork was relevant and not repetitive.
LEE
Nov 18, 2023
Verified Buyer
Had a little problem setting up the unit but Lisa talked me through it. She was patient, knowledgeable and very helpful.
CONNIE M
Nov 18, 2023
Verified Buyer
I have been very pleased.
KIMBERLY
Nov 13, 2023
Verified Buyer
Very easy setup
Customer Service excellent so far
CYNTHIA
Oct 27, 2023
Verified Buyer
I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.
ERIC B
Oct 25, 2023
Verified Buyer
So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly.
Eric Beck
ELAINE H
Oct 24, 2023
Verified Buyer
Very positive experience, answered all questions and very helpful in the set up of watch.
KATHERINE W
Oct 24, 2023
Verified Buyer
I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.
PAULINE H
Oct 15, 2023
Verified Buyer
Easy and helpful
Teri W
Oct 13, 2023
Verified Buyer
We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!
TWYLAH H
Sep 17, 2023
Verified Buyer
Great service and friendly help!
CAROLYN W
Sep 16, 2023
Verified Buyer
Debbie and the other woman did their best
I live so rural that a cellular signal frequently goes off with heavy clouds rain wind.
I told them thank you but am no feeling safe
That’s the same problem any company like yours would have and I wasn’t aware of this challenges
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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