Medical Care Alert Health & Medical
4.8 From 1 to 5
2122 Reviews
Overall Ratings
5 Stars
1806
4 Stars
237
3 Stars
43
2 Stars
12
1 Star
24
Reviews 2122
Recommend 10 / 10
TrustScore 9.7 / 10
Write a Review
cotajan
Apr 26, 2014
Verified Buyer
"Great customer service. Thank you!"
vbaar1
Apr 26, 2014
Verified Buyer
"I have not had to use the Medical Care Alert but am so happy to have the assurance of help if and when needed. When I had a question I received an answer promptly. I am glad to have it but hope I never have to use it."
lildi13
Apr 26, 2014
Verified Buyer
"I am now putting my phone by my bed!! Did'nt hear the phone ringing @ 3am but the response team was there to put my mom back to bed after she fell and couldn't get up. Luckily she was not hurt...Thank you, Life Alert!"
maryster-13545
Apr 25, 2014
Verified Buyer
"Have always has excellent customer service any time I have called them with any problem--also had excellent monitoring service when I received a call from them alerting me that my battery in my pendant needed to be changed. I was a new customer at the time and thought I didn't need to change it as long as I tested it regularly and it tested out OK, now I routinely change it every month."
magic213
Apr 25, 2014
Verified Buyer
"Great company. Very satisfied."
andreathompson2
Apr 25, 2014
Verified Buyer
"I feel sooo good knowing my mom wears her medical care alert and once she made a mistake and the ambulance was dispatched so now I know it works!!"
adlalger
Apr 25, 2014
Verified Buyer
"It's been a little difficult for me to check-in and test...but that's me getting use
to the system...so its really not the systems fault..."
lynpaq
Apr 25, 2014
Verified Buyer
"The peace of mind knowing mom was protected made a difference for her, and the rest of the family!"
cyndi1005
Apr 22, 2014
Verified Buyer
"We are definitely satisfied with the service we are receiving. Our original piece of equipment began to malfunction and the company notified us that they were sending a replacement. It is comforting to know that the company is on top of things. I will recommend them to family and friends."
Response from Medical Care Alert
Apr 23, 2014
“Hi - thanks for taking the time to give us feedback, and we are so happy your are pleased with your service. Let us know if you need anything, and please remember to test your system weekly! - Medical Care Alert”
hankdeanthe8th
Apr 22, 2014
Verified Buyer
"Customer care has been very helpful, but the operation has been less than perfect."
joangordong
Apr 21, 2014
Verified Buyer
"customer service rep spoke too fast"
BabetteSchieman
Apr 21, 2014
Verified Buyer
"Everyone was so nice and encouraging."
jandarow
Apr 20, 2014
Verified Buyer
"The communication is not as clear as I hoped which MAY be related to the telephone line. The wristlet that came with it was missing one end and therefore needed to be taped shut. I will say a replacement came ASAP. The device seems to come out of the wristlet a little too easily. It also seems the second phone contact has never been called. On several occasions only the first and third contact have been used."
Response from Medical Care Alert
Apr 21, 2014
“Hi - thanks for your feedback, we're glad the new wrist strap is working better for you. Customer Service will reach out to you this week to make sure we have the latest information for your second contact number. Thanks!”
n.linnemann
Apr 20, 2014
Verified Buyer
"I have not used this product much yet."
Response from Medical Care Alert
Apr 21, 2014
“Hi - thanks for your feedback, we are glad you are happy with your medical alert system and have not had to use it for an emergency. Please remember to test your system weekly, and let us know if you have any questions. - Medical Care Alert”
waw350
Apr 19, 2014
Verified Buyer
"I was impressed with the tiimeleness and effeciency of your staff."
Response from Medical Care Alert
Apr 21, 2014
“Thank you so much for your kind feedback - it means a lot to us! Please call or email us any time we can be of service to you! - Medical Care Alert”
cowsandredapples
Apr 19, 2014
Verified Buyer
"Very pleased the representative was very helpful"
Response from Medical Care Alert
Apr 21, 2014
“THANK YOU! We really appreciate your feedback and kind words! Call us any time we can be of service to you! - Medical Care Alert”
ByebYE2013
Apr 17, 2014
Verified Buyer
"From the ordering to the installation, everything went great and the people I talked to were very helpful and friendly. One thing, when I accidentally pushed the button a few weeks ago, it seemed like quite a few minutes went by before a human answered. I guess that is the regular response time, but I had thought it would be quicker."
gmbubalo
Apr 17, 2014
Verified Buyer
"Have not had to utilize the Medical Alert System for any emergency. However, just having the unit in my possession, affords me tremendous confidence and peace of mind."
njswanstrom
Apr 17, 2014
Verified Buyer
"The only direct experience I've had with the medical care alert came about two weeks ago (April 8) when a representative called to inform me that mine had become disconnected from the telephone and wasn't operating Knowing you keep tabs on the unexpected is a definite plus. Thank you."
Response from Medical Care Alert
Apr 21, 2014
“Hi - thank you for your detailed feedback - we really appreciate it. We do proactively reach out to our clients if we detect a power failure, phone line issue, low battery, etc so that we can keep your system in top working order at all times. Please test your system weekly, and let us know if we can do anything else to help! - Medical Care Alert”
leshiga
Apr 17, 2014
Verified Buyer
"The system was for my parents and my mom has had a great experience with Medical Care Alert."
Response from Medical Care Alert
Apr 21, 2014
“Hi - we are so glad your mom is happy and the medical alert system is working for you! Please contact us any time we can be of help, and make sure she tests her system weekly. - Medical Care Alert”
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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